Caspuenas Holidays from £286

The hotel was very good for what we needed. A very short walk from Pío XII metro, the facilities were very good, hotel clean and whilst about 30 mins out from Sol (city centre) it’s very simple and cheap on the metro. Airport is also about half hour away. Very friendly check in staff, and spacious rooms. No issues whatsoever. We didn’t try the restaurant or bar here but it always smelt nice walking past. We also didn’t use the parking facilities but they were clearly signed. Would come back here again whenever we come back to Madrid Top tip: if going to the Bernabéu, catch the 150 bus. Right outside the hotel and takes you straight to the stadium in about 10 minutes. Don’t bother with the Metro.

The location was good, but unfortunately the attitude of the front desk lady completely ruined our experience. We stayed for five days and will NOT return. One afternoon, while we were simply talking in our room, she knocked extremely hard on our door and rudely told us to be quiet. It was the middle of the day, not quiet hours, and we were not being excessively loud. We understand if someone complained, but there is a professional and respectful way to speak to paying guests. Her aggressive knocking and tone made us feel extremely uncomfortable and unwelcome. Ironically, the shower and bathroom noise from the room next door was louder than our conversation. We also reported water leaking from the AC. she immediately blamed us, saying it happened because we left the AC running all day and that now it was broken and had to be replaced. It was over 99°F outside. Using the AC in that kind of heat is completely normal. Guests should not be blamed for a maintenance problem or made to feel responsible for equipment that is not working properly. Housekeeping was also disappointing. They emptied the trash and provided clean towels, but during our five day stay, our sheets were never changed. They simply made the bed using the same sheets. The location may be good, but customer service matters just as much. Management seriously needs more professional and respectful front desk service. Paying guests should never be spoken to or treated this way. We will NOT return.

We loved our stay. It was clean, simple, beautiful, quiet, and just what we needed. Everyone was so kind and helpful! Yay! We definitely recommend! ❤️

A bit pricey but worth it if you want to splurge a bit, great staff very friendly I would recommend it