Cascade View Holidays from £1,222

Love the decor and proximity to campus; helpful to have a breakfast spot downstairs

Overall, I’d rate this hotel 3.5 out of 5 stars. The property itself is beautiful, very clean, and the rooms were spacious, comfortable, and what you would expect from a 5-star hotel. Unfortunately, the customer service did not match the luxury standard the hotel advertises. During our stay, we called the front desk from the room phone three separate times with no answer, which was frustrating and disappointing. The biggest issue, however, was with the hotel’s Audi car service. The staff was not knowledgeable or helpful when trying to assist us, and the front desk associate at checkout showed little urgency or follow-through. We stood there waiting for over 20 minutes without any updates, and no one ever followed up with us despite being told they would. For a luxury hotel, service and attentiveness matter just as much as the physical property. While the hotel itself is lovely, the lack of responsiveness and customer care left us disappointed overall.

Close to everything

Our room was nicely appointed and quiet. The coffee shop was gone, but the upgraded coffee machine in the lobby was a nice replacement. I hate to complain, but the beds were not very comfortable and the pillow were very lumpy - we had some trouble sleeping. Also, vacuuming the lobby in the morning around people sitting in the chairs and sofas was not very considerate, seems this could be done earlier, when there are no people having coffee and relaxing in the lobby. We were told we could split the bill when I called ahead of our visit, then we were told we could not do so when we arrived - awkward. The rooftop patio was enjoyable, and the staff was helpful and friendly.

We utilized after-hours check-in with no problems. We were pleasantly surprised by all the amenities in the room. Since we were late getting to the room, any restaurants in the immediate area were closed, but having a full kitchen saved us. We were able to "eat" out of our cooler - heating up our leftovers on the stove. It did take us a minute to locate the room's heater (which we needed to take the chill off the room in April). I looked through all of the paperwork in the room and could not find instructions. Turns out, it's this little white vent under the Oceanview window and the "on" button kind of just blends in with the vent. Problem easily solved. I really enjoyed the beach access and would book a longer stay if I am in the area again.