"Booked a superior room, were greeted by an unwelcoming receptionist, who demanded our passports without a hint of a smile and told us we should have informed them we’ve got a dog( cockapoo)?¿ we’re given a room outlooking a busy square with restaurants, traffic. I asked whether we could have a quiet room, where I could open the window for the fresh air - got one with a view of a dirty wall of the"