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Reviews of Legacy Inn & Suites

3 out of 5
Legacy Inn & Suites
4470 South Power Road, Mesa, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 558 out of 1403 reviews" "
Rating 8 - Good. 340 out of 1403 reviews" "
Rating 6 - Okay. 236 out of 1403 reviews" "
Rating 4 - Poor. 139 out of 1403 reviews" "
Rating 2 - Terrible. 130 out of 1403 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly courteous staff, and clean premises were a plus. The air freshener in the elevator did give me a slight headache, but the rooms were nice and fragrance free. One day the breakfast had the gravy, and no biscuits, the next day they had biscuits and no gravy, other than that the breakfast was good. Overall it was a great stay.
Stayed 2 nights in May 2024
Response from Arianna on 7 May 2024
Thank you for the positive feedback. We have brought these concerns to management. We look forward to your next stay.

8/10 Good

Jeanne, Selah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in May 2024
Response from Ari on 10 May 2024
We appreciate your positive feedback! We look forward to your next stay.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

HARUN M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the facility is located in very serene place.
Stayed 1 night in May 2024
Response from Arianna on 7 May 2024
Thank you for the positive feedback. We look forward to your next stay.

4/10 Poor

Jacquie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Jacquie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated and dirty, breakfast was very limited, they had a hard time finding my reservation through Expedia and treated me extremely poor.
Stayed 2 nights in Apr 2024
Response from Arianna on 7 May 2024
We appreciate your feedback and have brought these concerns to management. We hope your next stay here meets your expectations better.

10/10 Excellent

Ronnie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

bryan

Liked: Cleanliness, staff & service
The strong smell of air freshener in the elevator.
Stayed 3 nights in Apr 2024
Response from Arianna on 7 May 2024
Thank you for the positive feedback. We have brought this concern to management. We look forward to your next stay.

4/10 Poor

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, we were given an uncleaned room (bed sheets were still slept in, garbage everywhere)! Then we were given a second room and the tub was filled with water, the toilet water "ran" off and on constantly, the TV got poor reception and the carpets were dirty! Overall the hotel was not very clean, had a ripped screen on the exterior window over the pool and had an odd smell inside. We did greatly enjoy the pool and hot tub and it was close to dining and shopping but my family and I were overall were disappointed in the cleanliness and upkeep. The staff were also not very friendly.
Stayed 2 nights in Apr 2024
Response from Arianna on 7 May 2024
We appreciate your feedback and have brought these concerns to management. We hope your next stay here meets your expectations better.

6/10 Okay

Yafee

Liked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Kristen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Anthony, La Mesa

Travelled with family
Very courteous, friendly & helpful check-in. Room was comfortable and clean.
Stayed 1 night in Apr 2024
Response from Arianna on 7 May 2024
Thank you for the positive feedback. We look forward to your next stay.

8/10 Good

Gustavo Jr

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Todd De

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here 15 years ago when it was a Best Western. No more dairy farm next door. Easy highway access and quiet. Lady at the front desk was fantastic.
Stayed 1 night in Apr 2024
Response from Arianna on 7 May 2024
Thank you for the positive feedback. We look forward to your next stay.

10/10 Excellent

Kristen

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, pool, hot tub breakfast.
Stayed 1 night in Apr 2024
Response from Arianna on 7 May 2024
Thank you for the positive feedback. We look forward to your next stay.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff! Hope they would upgrade some fixtures in the room to at least provide USB connections to plug in phones etc.
Stayed 1 night in Apr 2024
Response from Arianna on 7 May 2024
Thank you for the positive feedback. We are expecting a renovation in the summer. We look forward to your next stay.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
We appreciate your feedback and are delighted to know you enjoyed your stay at Legacy Inn & Suites Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

4/10 Poor

Alan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Mattress was hard, i found a cockroach in my room.
Stayed 6 nights in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 Excellent

Jeffery, Mackinaw City

Liked: Cleanliness, staff & service
Carpet needs to be pulled tight or replaced
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for your feedback

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 23 Apr 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

6/10 Okay

Brianne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff was friendly ans helpful. They pais for our early morning lyft to the airport bc we had to leave before the shuttle was available at 5am. Really appreciated that! Check in was smooth..but the room wasnt clean. There was shampoo or something dried all over the tub, the bath mat was completely soaked (we were just staying a few hours and didnt intend to use the shower or i would've requested a room switch. Just wasnt worth the energy..crumbs all over counter tops, moved the night stand to plug in my phone charger, and all sorts of trash was behind it. My 9 year old wouldnt swim in the pool because there was globs of hair floating in hot tub and bobby pins all over the pool floor. I got a cheap deal on expedia for 109 vs the 140 they quoted when i calles the property. I understand you get what you pay for. Def Wouldn't stay again.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lisa was very nice n helpful
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.

8/10 Good

Mireya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet is poor
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.

2/10 Terrible

Barry

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were not cleaned. Property is dirty. Staff would not even answer the phone. Called the front desk about getting clean towels and the phone rang for 20 minutes. Bad place to stay.
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

6/10 Okay

Christopher

Liked: Staff & service
Bathroom shower plumbing was shot !! Needs to be redone along with vanity plumbing. Cable TV wasn't working upon entry.... staff finally got it fixed, but previous guest i assume unhooked it. Orher than that it was average stay. Staff was friendly tho.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.

10/10 Excellent

BARBARA

Travelled with group
Liked: Staff & service
It was very convenient to Phoenix/Gateway airport having gotten in late in the evening and being tired. Rented our car and scooted right out to "Legacy".
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.

8/10 Good

ronni, sea tac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.

4/10 Poor

Karen

Disliked: Property conditions & facilities
I stayed at Legacy 4 yrs ago, so I was happy to return, as I fly out of Mesa airport, the motel had major changes due to new management since ide been there, The Hilton purchased it & as of April 22 nd , renovation is to start taking place ! It’s located in a prime area, hopefully Hilton will run it better !
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 Excellent

Jose

Stayed 3 nights in Apr 2024

6/10 Okay

Alan

Close to Mesa airport. Lyft provided by hotel. The decor is older which makes it average. Some small items that need to be fixed. Broken bathroom tile. Bezels on handrail in bathtub not secure. Pillows were small.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

8/10 Good

juan

Stayed 2 nights in Apr 2024

6/10 Okay

Rebecca

Travelled with family
Liked: Staff & service, property conditions & facilities
This hotel was good. The breakfast was very good. Issue with shower . Seemed a little understaffed
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was clean. The carpet was aged. The bed had a new modem bedspread and new bedding. The bed was comfortable. The bathroom faucet was wiggly and the shower faucet too. Very nice breakfast for a quick breakfast. The staff was friendly. People are pretty hard on things. The carpet was the worst complaint. But overall decent and clean.
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.

4/10 Poor

paul

Liked: Staff & service
Disliked: Property conditions & facilities
Old
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 Excellent

Reggie

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.

2/10 Terrible

Walter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The remote did not work on the tv. We switched rooms and remote worked but only one channel and could change it. Shower valve was ready to fall off and could barely get it to adjust temperature. Thermostat for the ac was dead so we couldn't adjust temperature. Elevator doors got stuck half way open and alarms went off, we had to pry the doors open and then use stairs. All in all i would not recommend this hotel as there is deferred maintenance everywhere. Staff was kind and courteous, so my only reason for 2 stars
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 Excellent

Perla

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Require an easy to get in check-in was fast
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room wasn't ready despite it being 3:30 p.m. The carpet in our room (#104) was bunched up between the beds causing a potential tripping issue. Liked the fact the room was on the first floor. The morning breakfast was satisfactory with enough variety.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would be great to have better pillows and enough towels when more than two people are staying in the room, otherwise, great hotel.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.

6/10 Okay

Robin

Travelled with group
Disliked: Amenities
The bath tub/shower was very unpleasant. The shower head was gross and the handle to turn the shower on was very difficult to turn on. When you stood in the shower the bottom of the was moving
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for the money
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.

6/10 Okay

Michelle

Travelled with family, Business traveller
Liked: Staff & service
The lighting in the rooms were terrible. The look of the room along with the lighting gave me bates motel vibes. Other than that the room was decent and the staff was nice
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.