Casa de Oro-Mount Helix Holidays from £1,281

Beautiful property at an excellent price!

When checking in, the staff were very attentive and welcoming, which made a positive first impression. However, after arriving in my room, I carried out a routine check and found multiple small hairs and some stains on the bed sheets. I returned to reception to request a room change. At this point, I was assisted by a different member of staff who informed me I could not be moved and would need to wait for the room to be cleaned, despite it having already been prepared. Unfortunately, no apology was offered, and the interaction left me feeling quite uncomfortable. Shortly after, the original staff member returned, apologised sincerely, and kindly arranged an upgrade to what I was told would be a clean room. I appreciated this effort. However, upon checking the new room, I again found several long hairs in the bed, along with what appeared to be toenail clippings in the room. Due to my earlier experience, I did not feel comfortable raising the issue again and instead cleaned the area myself. Additionally, as a solo female traveller, I did not feel safe in the surrounding area. There appeared to be a significant number of people sleeping rough nearby, which may be important for other guests to be aware of when considering their stay. Overall, it is disappointing to leave this review, especially given the positive start. However, due to the cleanliness issues and my overall experience, I would not choose to stay here again or recommend the property.

Location location location!!!

Beautiful fully appointed rooms and excellent location.