Carting rata

Perfect option for families, lovely property, excellent attention and service from all staff. Very helpful when needed, food was extremely delicious.

What a amazing and unique property, with the most beautiful rooms in such a magical setting. We went there to celebrate my Birthday and received some delicious chocolate amenities. The staff were all totally outstanding and also so kind. We went there to celebrate my B'day, but I was unwell upon arrival and during our stay there, but the staff went above and beyond to make sure I was comfortable. They gave us both an early check-in and a late-check-out to ensure I was as comfortable as possible. Cannot recommend this hotel highly enough if you want a unique experience with the highest level of service. Thank you for all you kindness !!!

We had a mixed stay. The biggest positive was the staff, everyone was warm and helpful, especially Anika, who went above and beyond, and Gabriel, an excellent guide who made the excursions enjoyable. The setting is beautiful, the spa is nice, and airport transfers were convenient. However, there were major issues. The treehouse is extremely small and felt claustrophobic even with three people. Food was a serious problem, despite written confirmation months ahead that our dietary needs could be met, we were told four days before arrival that they couldn’t. Given the remote location and severe allergies in our group, this was very stressful and unacceptable. Portions were small for the price, breakfast options for non-meat eaters were very limited, and no manager was ever available to speak with us. We also had a negative spa experience due to other guests disrupting a reserved booking, with no follow-up from management. Overall, the staff on the ground were the only real highlight, trying their best despite poor management.