Lobby

Reviews of Courtyard by Marriott Carson City

3 out of 5
Courtyard by Marriott Carson City
3870 S Carson St, Carson City, NV

Reviews

8.6

Excellent

Rating 10 - Excellent. 293 out of 536 reviews" "
Rating 8 - Good. 146 out of 536 reviews" "
Rating 6 - Okay. 56 out of 536 reviews" "
Rating 4 - Poor. 26 out of 536 reviews" "
Rating 2 - Terrible. 15 out of 536 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kaylee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and politeness. Expert service, and we loved the amenities that was provided. For example, the pool and spa. As well as the weight room. I'd like to thank Dominic at the front desk for his excellent and expert service. As well as his friendliness. Above and beyond. WOULD DEFINITELY STAY AT THIS PLACE AGAIN!! Thank you so much for everything.
Stayed 2 nights in Mar 2024

8/10 Good

Tim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Leonardo Ch. on 28 Mar 2024
Dear Tim. We appreciate your feedback and hope to welcome you back for another outstanding stay in the future! Thank you for choosing Courtyard by Marriott Carson City.

10/10 Excellent

Nazia

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely go there again
Stayed 1 night in Feb 2024
Response from Leonardo Ch. on 28 Feb 2024
Dear Nazia. Thank you for sharing your positive feedback. We're thrilled to hear that you had a great experience at Courtyard by Marriott Carson City and that you plan to visit us again. Your endorsement is the highest compliment we could receive, and we look forward to welcoming you back on your next visit. If there's anything specific you enjoyed or any suggestions you have for making future stays even better, please feel free to let us know.

8/10 Good

George F

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were great. The whole place was 5star
Stayed 2 nights in Feb 2024
Response from Leonardo Ch. on 28 Feb 2024
Dear George. Thank you for taking the time to share your positive experience at Courtyard by Marriott Carson City. We're delighted to hear that the staff at the front desk were great, and it's fantastic to know that you found the entire place to be 5-star.

10/10 Excellent

Wei, San Jose

Liked: Cleanliness, property conditions & facilities
Fist visit and will come back for sure
Stayed 1 night in Feb 2024
Response from Leonardo Ch. on 28 Feb 2024
Dear Wei. Thank you for choosing Courtyard by Marriott Carson City for your first visit! We're thrilled to hear that you had a positive experience, and we appreciate your feedback. Knowing that you plan to return is the highest compliment we could receive. We look forward to welcoming you back on your next visit, and if there's anything specific you enjoyed or any suggestions you have for making your future stays even better, please feel free to let us know.

8/10 Good

Jonathan

Business traveller
Liked: Staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Leonardo Ch. on 28 Feb 2024
Dear Jonathan. Thank you for taking the time to share your feedback. We're thrilled to hear that you found our staff at Courtyard by Marriott Carson City to be friendly. Providing excellent service is a top priority for us, and we're delighted that our team made a positive impression during your stay. We look forward to the opportunity to welcome you back whenever your travels bring you to Carson City.

4/10 Poor

Luci

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Leonardo Ch. on 28 Feb 2024
Dear Luci. Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback, and we would like to learn more about your experience to better understand how we can improve. If there are specific aspects or issues that contributed to your rating, please feel free to share. Your input is valuable to us, and we hope to have the opportunity to address any concerns and provide a better experience in the future.

4/10 Poor

Harish

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leonardo Ch. on 10 Jan 2024
Dear Harish. Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize that your experience did not meet your expectations, and we appreciate your honesty.We would like to learn more about your specific concerns to address them appropriately. If you could provide additional details about the issues you encountered, it would be immensely helpful for our improvement efforts.

6/10 Okay

Aaron

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
the first time I tried to check in I it was 10:45, I was told to come back at 12:00 noon. I came back at 12:00 and was told to come back at 1:00. The people behind the desk where polite enough but didn't seem to be on the same page about check in policy.
Stayed 1 night in Dec 2023
Response from Joseph on 2 Jan 2024
Thank you for staying with us. As you see on your booking confirmation, Check-In time is 3:00 PM or later. Check out Time is 12:00 Noon. You were asking to check in before Check Out time. Sometimes we can during slower days and other times we can't because the room is occupied or still being cleaned. Our staff uses the phrase "You can check back at 1PM to see if we have clean rooms but check in time is 3PM."If you need an early check-in, you are able to purchase the room the night prior to ensure you can get into the room early.Thanks again for reaching out to us.

6/10 Okay

Troy, Merced

Stayed 1 night in Dec 2023
Response from Leonardo Ch. on 28 Feb 2024
Dear Troy. Thank you for taking the time to rate your recent stay at our hotel. We value your feedback, and while we appreciate your rating, we would love to hear more about your experience. If there are specific areas or aspects that you think we can improve upon, please feel free to share your insights. Your input is important to us, and we hope to have the opportunity to enhance your experience on your next visit.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leonardo Ch. on 10 Jan 2024
Dear Daniel. hank you for taking the time to share your wonderful 5/5 stars review of Courtyard by Marriott Carson City! Your positive feedback is truly appreciated, and we're delighted to hear about your excellent experience during your stay.

10/10 Excellent

Toby

Stayed 1 night in Dec 2023
Response from Leonardo Ch. on 10 Jan 2024
Dear Toby. Thank you for taking the time to leave a perfect 5/5 stars review for Courtyard by Marriott Carson City! Your feedback is truly uplifting, and we are thrilled to hear about your excellent experience during your stay.

6/10 Okay

Delvis

Disliked: Amenities
I booked my reservation through EXPEDIA. When I arrived, the desk clerk had no reservation listed :(. I had my confirmation receipt, so that was solved. The bathroom floor could have been cleaner :( Not what I expected from Marriott. :(
Stayed 3 nights in Dec 2023
Response from Leonardo Ch. on 10 Jan 2024
Dear Delvis. Thank you for bringing your experience to our attention, and we sincerely apologize for the inconveniences you encountered during your stay. We understand the frustration of facing reservation issues upon arrival, and we appreciate your patience and understanding as we resolved the matter with your confirmation receipt. Your feedback is crucial to our ongoing efforts to enhance our services. We hope you might consider giving us another opportunity to provide you with the exceptional experience expected from Marriott.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
thank you
Stayed 2 nights in Nov 2023
Response from Leonardo Ch. on 10 Jan 2024
Dear Sandra. Thank you for taking the time to share your thoughts and provide a 4/5 stars review of Courtyard by Marriott Carson City. We appreciate your feedback and are pleased to hear that your stay was a positive experience.

10/10 Excellent

Chasity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Leonardo Ch. on 10 Jan 2024
Dear Chasity. Thank you for taking the time to share your perfect 5/5 stars review of Courtyard by Marriott Carson City! We are delighted to hear that you had an excellent experience during your stay.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Baltazar

Stayed 2 nights in Nov 2023
Response from Leonardo Ch. on 10 Jan 2024
Dear Baltazar. Thank you for sharing your perfect 5/5 stars review of Courtyard by Marriott Carson City! We're overjoyed to learn that your experience with us was exceptional.

10/10 Excellent

J Refugio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean rooms, couches a little uncomfortable, front desk no one there upon initial check in, also no coffee in the morning, in common area, ia the shower water temp control faucet handle was old n wornout had to fiddle with handle to get right water temp.
Stayed 1 night in Oct 2023

6/10 Okay

margo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed in this hotel years ago when visiting my mom. I remember it being very nice. Sadly, the rooms are no longer like they used to be. I have stayed here twice this month because my mom in the hospital. My first room smelled stale and moldy. the furniture was stained. I have pictures. The second stay the furniture was not stained but both mine and my sister's room have that horrible mostly smell. We realized the bathrooms do not have fans. There are open vents but no active suction. It seems the rooms have just been allowed to get damp and musty. you can see ceiling painting and repair and bubbling from moisture. Beds are super mediocre, cheap sheets and pillows But clean. The lobby is very nice and clean and a pleasant place to hang out and work which keeps the place from getting one star. I informed the front desk of the issues. I was told that the hotel was getting remodeled. It's a shame. Will most likely get an airbnb next time. This used to be the nicest hotel in Carson City.
Stayed 3 nights in Oct 2023

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

zhi

Stayed 1 night in Oct 2023
Response from Leonardo Ch. on 10 Jan 2024
Dear Zhi. Thank you so much for taking the time to share your perfect 5/5 stars review of Courtyard by Marriott Carson City! We're thrilled to hear that you had an exceptional experience during your stay.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good experience
It was nice place
Stayed 1 night in Oct 2023

10/10 Excellent

Serah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the room was clean, and the bed was comfortable. I loved the comfort of the room and bathroom. The shower was great and i appreciated having 4 pillows on the bed. I will definitely come back to stay again.
Stayed 2 nights in Sep 2023
Response from Mary Kathryn on 28 Sept 2023
Serah,We are elated to see a five-star review! Thank you for the compliments on our clean rooms, comfortable beds, and friendly staff- we really appreciate it. We are looking forward to your return!!

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprised Week day food offering is not offered like other Courtyards. Yours is a cost to the Guest.
Stayed 2 nights in Sep 2023
Response from Mary Kathryn on 12 Sept 2023
Douglas,Thank you for the review! The Courtyard brand does not offer complimentary breakfast.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We always stay this Marriot Residence hotel because of the indoor pool. Our grandchildren, who live in Carson City, can use the pool no matter what time of year we come to visit them. The pool temperature, probably around 85, is perfect.
Stayed 4 nights in Sep 2023
Response from Mary Kathryn on 12 Sept 2023
Richard,I am elated to see that you enjoyed your time here at Courtyard by Marriott Carson City! We are so glad that your grandchildren are able to have a blast at our pool! Looking forward to seeing you all back in the future!

10/10 Excellent

Niyamathullah Shar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interior Design of each and everything inside the room and the property was in perfection with high quality. Except the room door bell looks like mini fire alarm, that can be changed to nice soothing sound
Stayed 1 night in Sep 2023
Response from Mary Kathryn on 12 Sept 2023
Guest, Courtyard by Marriott Carson City thanks you for the review! I am so glad to see that you were provided with a five- star stay!

8/10 Good

Jacquie

Stayed 1 night in Sep 2023
Response from Mary Kathryn on 12 Sept 2023
Jacquie,Thank you for taking the time to rate your stay with us! We appreciate it!

10/10 Excellent

Jose J.

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean place
Stayed 1 night in Sep 2023
Response from Leslie Ann on 6 Sept 2023
Jose, thank you for the 5-star review about your stay with us at Courtyard by Marriott Carson City. We hope to have you stay with us again in the future!

8/10 Good

PAVAN

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Everything was excellent, except the sheets did not look like they had been washed and replaced from the previous guests. That, or they just weren't washed well enough. Not sure, but eww. But I honestly think that's probably a somewhat regular thing at some hotels, or at least a regular error that gets made. I would probably go back.
Stayed 1 night in Sep 2023
Response from Leslie Ann on 6 Sept 2023
Pavan, thank you for the review about your recent stay with us at Courtyard by Marriott Carson City! We appreciate you choosing to stay with us!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
We will be back.
Stayed 1 night in Sep 2023
Response from Leslie Ann on 6 Sept 2023
Jeff, we look forward to your return! Thank you so much for the great review about your stay at Courtyard by Marriott Carson City!

10/10 Excellent

Donald

Stayed 1 night in Aug 2023
Response from Leslie Ann on 6 Sept 2023
Donald, thank you for taking your time to leave us a great review! We are glad that your stay at Courtyard by Marriott Carson City was wonderful!

8/10 Good

Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Mary Kathryn on 31 Aug 2023
Toni,Thank you for taking the time to leave a review for our hotel. We hope to see you again in the future.

10/10 Excellent

Travis

Stayed 1 night in Aug 2023
Response from Mary Kathryn on 11 Sept 2023
Travis,Courtyard Carson City thanks you for the five- star review!!

10/10 Excellent

Deborah

Stayed 1 night in Jul 2023
Response from Leonardo Ch. on 24 Aug 2023
Dear Deborah. Thank you so much for sharing your fantastic 5/5 review of your recent stay at Courtyard by Marriott Carson City! We are thrilled to hear about your positive experience.

8/10 Good

Lisa

Liked: Property conditions & facilities, room comfort
Good location with good restaurants in next door
Hotel comfortable with good spaces. Room cleaning was on request, requested 3 times during 10 day stay and only came once and only changed the towels, no cleaning or bin emptying etc. Staff mostly good except one who was very rude.
Stayed 10 nights in Jul 2023
Response from Leonardo Ch. on 24 Aug 2023
Dear Lisa. Thank you for sharing your feedback about your recent stay with us. We appreciate your insights and are glad to hear that you found our hotel comfortable with good spaces. Thank you for choosing us as your accommodation, and we hope to have the chance to better serve you on your next visit.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Joseph on 28 Jul 2023
Hello Michael,Thank you for your review. We are glad you had a great experience.

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities
Good service from the staff. Very customer oriented. As always enjoyed my time at the hotel. Thanks
Stayed 3 nights in Jul 2023
Response from Joseph on 28 Jul 2023
Hello German,Thank you for your review. We are glad you had a great experience.

6/10 Okay

Yugandhara Vinay

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Joseph on 28 Jul 2023
Thank you for your review. We are sorry that we did not exceed your expectation. We are interested in what we can do to meet your expectations with future stays. If there is something we can do for your next stay, please let us know after you make your reservation.Thanks

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good s as t all.
Horrible the Marriot charged me as well as hotels.com. I called and talked to two different people for over 3 hours and no resolution.
Stayed 1 night in Jun 2023
Response from Leonardo Ch. on 24 Aug 2023
Dear Joanna. I'm truly sorry for the frustrating experience you had. This is certainly not the level of service we strive to provide. Once again, I apologize for any inconvenience caused and hope we can rectify this situation promptly.

6/10 Okay

Joseph

Stayed 1 night in Jun 2023
Response from Joseph on 28 Jul 2023
Thank you for your review. We are sorry that we did not exceed your expectation. We are interested in what we can do to meet your expectations with future stays. If there is something we can do for your next stay, please let us know after you make your reservation.Thanks

10/10 Excellent

John

Stayed 1 night in Jun 2023
Response from Joseph on 28 Jul 2023
Hello John,Thank you for your review. We are glad you had a great experience.

6/10 Okay

Bruce

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not for business travel
Business trip with three others, our trip was cut a day short however Bonvoys new “policy” made us all pay a cancellation fee which is the same amount as the room. I’ve always been able to come to some agreement in the past at other locations as sometimes circumstances change. I will not be using Bonvoy hotels ever again
Stayed 4 nights in May 2023
Response from Courtyard by Marriott Carson City on 2 Jun 2023
Bruce,On behalf of our entire team, we apologize for the concerns you shared about your experience. I have addressed your issues with our team. I assure you that we are working diligently to ensure a similar situation does not occur in the future. Thank you for staying with us.

8/10 Good

Letty

Travelled with family, Business traveller
Liked: Cleanliness
Property was nice.. average hotel
Stayed 2 nights in Apr 2023
Response from Leonardo Ch. on 2 May 2023
Dear Letty. Thank you for taking the time to share your feedback with us. We're glad to hear that you found the property to be nice. We strive to provide a comfortable and welcoming experience for all of our guests. We look forward to your return to Courtyard by Marriott Carson City.

10/10 Excellent

Chang

Response from Courtyard by Marriott Carson City on 2 Jun 2023
Chang,Thank you for taking the time out of your day to leave Courtyard by Marriott Carson City a 5 star rating!

2/10 Terrible

Yunhong

Travelled with family
The check-in was horrible. I booked two rooms for one night, the front desk said that they only saw one room one night. I showed her my reservation confirmation email. She said this was not their problem, and I should contact Expedia. I tried very hard to find the customer service number for expedia, however nobody was answering the phone call. After spending over half an hour reaching out to both Marriott and Expedia, they finally found the other room for me. Horrible service by both Expedia and Marriott.
Stayed 1 night in Feb 2023
Response from Courtyard Carson City on 28 Feb 2023
Thank you for writing this review for our hotel. We appreciate the concern and the lengths you have gone to out of concern for our employees. We will make sure to share this with our staff to use as a training tool for future guest interaction.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The pandemic has shut down much of the facility but the staff and the facility itself make a rewarding experience
Response from Leonardo Ch. on 3 Feb 2023
Dear Cheryl. Thank you so much for staying with us at Courtyard by Marriott Carson City! We are so happy to hear that you enjoyed your stay and that our staff was able to make it amazing. I will be sure to pass on your kind words to the team. We are so happy to have the opportunity to show you hospitality in our unique way. We hope to see you again the next time you are in the area. Until then, stay safe!

8/10 Good

Toby

10/10 Excellent

zhi

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2022