Carouge Holidays from £216

It’s was amazing experience

Broke my leg during my stay (fell on the ice) and the service before my return flight was fantastic. Needed a bit more assistance due to crutches and was well taken care off by everyone working there. Since I couldn’t walk far I got to eat dinner there often. The menu is small and simple. And would have loved there to be more restaurant around the place. But I choose the hotel because it’s close to the lift. Too bad I couldn’t ski at all. The holiday was ruined by the accident but the stay was survived by the hotel and it’s staff.

The property is very nice but this definitely does not have the amenities and services of a five-star hotel. First of all it is a private residence. There is no concierge, no front desk, no spa, no gym, I know other rooms beside the rooms you stay in. The rooms are very nice but are missing some basic things especially since they rank themselves that's why I start. There was no lotion, no conditioner, and that toiletries were not luxury. Just average. They included breakfast it's just a basket of bread and jam they didn't leave at the door with some yogurt and butter. The residence does not have its own parking. You have to use private parking but at least it's close to the residence. The manager of the restaurants downstairs is the part-time property manager and he is friendly and nice but he's not there when the restaurant is closed. If you need something then call the number on the reservation you will get someone who will have to ask somebody else and get back to you for anything you need. This is more like a VRBO. The steam feature and the shower is nice but does not qualify this as a spa property. Location is great and overall we have a good stay but the descriptions of the property need to be updated so that expectations are realistic.

Very elegant, nice food, pool bar/restaurant, and very helpful staff. Pool was quite smaller than it looks in the pictures though.