Carmel Holidays from £895

Our stay was disrupted by several issues. The television did not work for the first two days despite multiple service visits. The bathtub had visible cracks, and the hot water was inconsistent; the shower was lukewarm while the sink was much hotter, as confirmed by maintenance. Additionally, the room had a strong odor traced to a refrigerator with mold and buildup. Maintenance was unavailable, so I cleaned it myself, which took about 30 minutes. The smell was overwhelming for me and concerning for my roommate, who has severe allergies. Although the staff was courteous, these problems caused stress, discomfort, and significant inconvenience. Guests should expect clean, fully functional rooms upon arrival.

Rooms were nice and clean. Everything was great! Only complaint was that the bartender was not very responsive to everyone at the bar/food area. It took forever just to get him to look at us to order an appetizer and drink.

Beautiful place, staff great, Provisions Bar was very accommodating and great! This is a great place to stay!

Chose to stay here on the way back after such a good experience on the way to Florida during the start of our trip

The hotel feels like you’ve stepped into the 1930’s! The art deco vibes are to die for. The staff was incredible & went out of their way to make our anniversary weekend a special stay. 10/10 would recommend!