Carmel Mountain Plaza

I am saddened to leave a negative review but I had the worst allergic reaction to the pillows provided. The urgent care couldn’t discern if it was dust mite allergies or if I had a reaction to a spray or some residue on the pillow case. It’s definitely not a feather allergy, albeit it was feather pillows that the hotel then swapped out for hypoallergenic. The first day I was too tired to even investigate what sort of pillow I was going to bed on as I normally don’t react to the type of pillow. I wish the hotel had not charged me the whole amount as it showed no concern for the health crisis caused and expenditure toward recovery. All in all I was disappointed by my stay here as my face felt like it was given a poison oak facial, I used a whole tube of hydrocortisone to stay sane, but began scratching my face the first night at the hotel. I am now on oral steroids and im still itchy three days after leaving the hotel. Honestly wish they offered some courtesy instead of not giving anything to help the guest. Shame.