"Pros- clean room, everything worked properly, food in the a al carte restaurants was good (shout out to Jorge in the Italian restaurant. He was sooooo good), entertainment staff were great (particularly Jailen).
Cons- the service in the restaurants was TERRIBLE. 90 percent of the time we had to wave over wait staff for water or coffee and most of the time we had to get up and get it ourselves. When you do get their attention, they are slow. Bartenders are understaffed. Many of the staff members from the front desk to some of the a la carte restaurants are rude, unfriendly, and abrasive. "