Search Hotels by Catalonia in Caribbean Islands

"Limpieza"

"Beautiful, I stayed in 2317 seems they didn’t install showers well so one of the shower would always flood, but food staff beach was awesome"

"Bad service and bad food and low quality drinks "

"The room was clean but could use a renovation. The food was disappointing. I did not find any Bahamian food on the property. Poseidon’s table has Bahamian night one night but I did not go because we were already disappointed when we ate there the first night we arrived. It was overpriced and mediocre."

"Overall propery was nice and staff was polote and made our stay enjoyable. Pool was clean, food was ok, but iver price and i would say more touches on property like dust and area that were not clean like above light fixtures. Room i stayed in was nice and beds were comfortable"

"Was a clean hotel. A lot of bars and restaurants. Food was amazing. Boat ride to private resort beach was amazing."

"Pésima experiencia: Intoxicación alimentaria, chiripas en la habitación y total abandono de la administración Reservé un viaje de 5 días y 4 noches (del 16 al 20 de abril) a través de Expedia para celebrar mi cumpleaños con un grupo de amigos en el hotel Serenade, y la experiencia terminó siendo una pesadilla por culpa de la comida y la falta de higiene. Para empezar, en las habitaciones había chiripas, lo cual es inaceptable para un hotel de este tipo. El primer día llegamos de noche y la recepción de comida en el snack bar fue muy deficiente: las alitas eran diminutas (parecían de paloma) y la pizza tenía un sabor y apariencia pésimos. El segundo día el buffet estuvo bueno en el desayuno y el almuerzo. Sin embargo, el tercer día —el de mi cumpleaños— cenamos en un restaurante del hotel y comí una lasagna de cerdo que me cayó muy mal y me provocó una intoxicación estomacal terrible. Como no comí en ningún otro lugar fuera del hotel, la causa fue 100% esa cena. Pasé los siguientes dos días encerrada en la habitación (soportando además el problema de las chiripas). Para colmo, el servicio de enfermería del hotel es una exageración: me exigían un copago de $400 USD, además de pagar las medicinas por separado y los trámites del seguro. La administración del hotel mostró cero empatía y no brindó ningún tipo de apoyo o seguimiento a mi estado. Lo único rescatable fue la amabilidad del personal de los restaurantes, buffet y room service, quienes a título personal intent"

"My room was absolutely disgusting. There were roaches and gnats everywhere. The safe did not work. The shower leaked into my bedroom area. It smelled so bad of mold I went to bed with a headache every night. There were huge puddles of water outside my room every morning. The hallways and public bathrooms were filthy. The wait staff was the only pleasant part of the trip. The pools were dirty with objects floating around even first thing in the morning. The front desk was nasty and completely rude when you expressed any concerns. Totally useless and unhelpful. I could not wait to leave. Spent four nights there and it may have been my worst trip ever. This was my third trip to Punta Cana and I like to try new resorts, I don’t think I would ever try a RIU hotel again."

"Quiet friendly excellent food Truly recommend"