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Reviews of Motel 6 Capitol Heights, MD - Washington

2 out of 5
Motel 6 Capitol Heights, MD - Washington
75 Hampton Park Blvd, Capitol Heights, MD

Reviews

4.8
Rating 10 - Excellent. 92 out of 724 reviews" "
Rating 8 - Good. 75 out of 724 reviews" "
Rating 6 - Okay. 121 out of 724 reviews" "
Rating 4 - Poor. 154 out of 724 reviews" "
Rating 2 - Terrible. 282 out of 724 reviews" "

5.0/10

Cleanliness

5.4/10

Staff & service

5.0/10

Amenities

4.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Dukler German

Business traveller, Travelled with partner
ok
Stayed 4 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Dukler German, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team for review and improvement. We hope to welcome you back in the future for a much better experience.

10/10 Excellent

Emmanuel

Disliked: Amenities
The area was nice and room affordable.
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Emmanuel,We are delighted to hear you enjoyed our hotel's location and pricing. Your feedback is valuable to us and we hope to welcome you back in the future. Thank you for choosing to stay with us.

10/10 Excellent

Rhonda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Always Enjoy my Stay 😁 Thank You Motel 6
Stayed 5 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Rhonda,We are delighted to hear that you enjoyed your stay at Motel 6. Your positive feedback is greatly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

Rhonda

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like The Quietness Peaceful The Building is Beautiful 😊 Happy Customer Motel6 Thanks.
Stayed 5 nights in Apr 2024
Response from Manager on 19 Apr 2024
Hello Rhonda,We are pleased to hear that you enjoyed the peaceful atmosphere and found our building beautiful during your stay at Motel 6. Your satisfaction is important to us, and we hope to welcome you back in the future.

10/10 Excellent

Aduragbemi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
4 stars overall because of the cleanliness. Definitely saw a roach but it was in the restroom so no problems. I wish they had a fridge and a microwave in the rooms.
Stayed 2 nights in Mar 2024
Response from Manager on 29 Mar 2024
Hello Aduragbemi, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Devian, Charlotte

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Devian, We're sorry to hear you didn't completely enjoy your stay with us. Please feel free to reach out to us with any specific feedback you may have so we can improve our services for future guests.

10/10 Excellent

Rani

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Great price
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Rani,Thank you for your kind feedback! We are delighted to hear that you found our staff to be exceptional and our pricing to be reasonable. We strive to provide excellent service at a competitive price, and it is wonderful to know that we met your expectations. We look forward to welcoming you back on your next visit.

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water leaks. No heat. ROACH in first room. Definitely time for a renovation compared to other properties in vicinity
Stayed 1 night in Dec 2023
Response from Manager on 25 Jan 2024
Hello Joseph, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okay

Deontea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Deontea,We appreciate you taking the time to rate our hotel. We strive to provide an exceptional experience for all our guests. If there is anything specific you would like to share with us regarding your stay, we encourage you to reach out to us directly. We value your feedback and hope to welcome you back in the future for an improved experience.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Justin,Thank you for taking the time to provide feedback regarding your recent stay. We value all guest reviews and we sincerely apologize for any inconvenience you may have experienced during your stay. Please feel free to reach out to our management team directly so that they can address your concerns personally and help find a resolution. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Takiya

Travelled with partner
Disliked: Amenities, property conditions & facilities
The roof was open in the bathroom,it needed to be close. I called the front desk and they didn’t do nothing. Plus every time I try to cut the heat on , was cold air coming out.
Stayed 1 night in Dec 2023
Response from Manager on 11 Dec 2023
Hello Takiya, We apologize for the inconvenience you experienced during your stay. Our team strives to ensure all guests have a comfortable stay. We appreciate you bringing these issues to our attention and we will address them immediately. Thank you for sharing your feedback with us.

4/10 Poor

Suzana

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from krish on 11 Dec 2023
we are sorry to miss the mark which you could have told at check inn or during your stay , maybe we can do something better for you

2/10 Terrible

Kayla

Disliked: Staff & service
Rude front table staff
Stayed 2 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Kayla, We're sorry to hear about your unpleasant experience with our front desk team. We strive to provide excellent service and we apologize if we fell short of your expectations. We appreciate your feedback and will address this with our team to ensure that all guests are treated with warmth and professionalism. Thank you for bringing this to our attention.

8/10 Good

Leonardo

Travelled with family
Liked: Amenities
Just quiet and u got to drink coffee lol
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello Leonardo,Thank you for your feedback regarding the peaceful atmosphere and availability of coffee during your stay. We're glad to hear that you enjoyed the tranquility and the opportunity to enjoy a cup of coffee. We strive to provide a serene environment for our guests to relax and unwind. Your comments are appreciated and will be shared with our team.

4/10 Poor

Ernesto godofredo

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Poor
Stayed 3 nights in Nov 2023
Response from Manager on 18 Nov 2023
Hello Ernesto godofredo, Thank you for taking the time to share your feedback with us. We regret to hear that your experience fell short of your expectations. We value all guest feedback as it helps us to continuously improve our services. We encourage you to reach out to our management team directly so they can address any specific concerns you may have.

2/10 Terrible

Preston

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I got ate up by bed bugs.
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Hello Preston,Thank you for bringing this to our attention. We take such concerns seriously and are committed to providing a comfortable and clean environment for our guests. We kindly request that you reach out to our management team directly to discuss further details.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Thomas,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came for the game. This was a wonderful trip for us.
Stayed 2 nights in Oct 2023
Response from Manager on 3 Nov 2023
Hello Patricia,We are delighted to hear that your trip to our hotel for the game was wonderful. We strive to provide our guests with a memorable experience and it is rewarding to know that we succeeded in your case. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Zakiya

Stayed 1 night in Oct 2023
Response from Manager on 19 Nov 2023
Hello Zakiya,Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and are glad to hear that you had an enjoyable experience overall. If there is anything specific you would like us to address or improve upon, please don't hesitate to reach out to our management team. We value your input and hope to welcome you back in the future.

10/10 Excellent

Amonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks guys
Great staff came from out of town from Nc and loved them they treated us so well
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello Amonie,Thank you for your kind words! We are delighted to hear that our staff provided excellent service during your visit. We hope to welcome you back again soon!

2/10 Terrible

melissa

Disliked: Cleanliness, property conditions & facilities, room comfort
HORRIBLE!!!!!
The place was very gross! The floors werent cleaned very well coupd see dirt around edges of room the room had an odor wasnt pleasant i went to use the one and only towel in room and it hadnt even been washed had greyish markings on it lile it had been used for floor dried and just folded back up with someones hair on it! Not to mention the loudness coming from the room up above and next door all night! I will never stay there again! I travel alot and never not once seen a hotel bad as this!
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello melissa,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

2/10 Terrible

Alex

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There were a few cockroaches and other bugs didn’t really sleep much over the idea of bugs in the place
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Alex ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okay

Donna

Travelled with group
Disliked: Amenities
Five minutes after I swiped my debit card to pay for the room I got a fraud charge on my card so be careful swiping your card
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Donna ,We're very sorry to hear that you experienced such an unusual circumstance during your most recent stay with us, especially that we were not able to address the issue right away. We assure you that the issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. Thank you so much for taking the time to share this review and for contacting us to give us the opportunity to address this situation.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Could have been better
The stay last night was ok but it could have been better. The fire alarm unit was beeping. It beeped all night. The clerk is really slow at the front desk and needs some help.
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Dear Guest,I'm very sorry for your poor customer service experience. My sincere apologies you found our associate slow. We strive to provide sincere hospitality and we failed to do so. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip for a better experience.

2/10 Terrible

Alicia

Disliked: Cleanliness, property conditions & facilities, room comfort
Staying here because it's close to FedEx steel
It it is ran down it had bugs furniture broke was not a good experience as of the condition wise the service was great the only reason we stay there was because it was close to FedEx Field but it wasn't worth it I would have stayed somewhere farther out than to stay in this nasty place
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello Alicia ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Bradley

Stayed 2 nights in Sep 2023
Response from Manager on 30 Sept 2023
Hello Bradley,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Look elsewhere
Housekeeping never came to our room for 3 days, we had to go to the front desk for clean towels. When we asked for a large garbage bag they said they didn’t have any, really???? I’ve stayed at other Motel 6’s and this one was disappointing.
Stayed 3 nights in Sep 2023
Response from Manager on 28 Sept 2023
Hello Cynthia ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Betsyann

Travelled with family
Roaches
Stayed 1 night in Sep 2023
Response from Manager on 23 Sept 2023
Hello Betsyann,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Melvin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in Sep 2023
Response from Manager on 19 Sept 2023
Hello Melvin ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

10/10 Excellent

Jemeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was relaxing even if it was for a couple of hours. They do need to get rid of the roaches though. But cool.
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hello JemekaWe appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.,

2/10 Terrible

John

Travelled with family
Disliked: Property conditions & facilities
The room had a funky smell and found bugs. Do not recommend to anyone. Avoid this motel!!
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hello John, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.,

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, amenities
Lady In the office was very nice and helpful
Stayed 1 night in Sep 2023
Response from Manager on 12 Sept 2023
Hi Sharon,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

2/10 Terrible

Shawne

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room I was put in the sink was leaking and got my clothes wet they fixed it the very next day the ceiling started leaking so I had my room switch the second room they put me in the air conditioning was not working I asked the front desk the manager and the maintenance man three days back to back to back about the air conditioning that never got fixed I was in that room three days no air the last room they put me in smelled like mildew the bathroom floor was messed up anybody could of fell threw it and they had roaches in every room I was in
Stayed 1 night in Sep 2023
Response from Manager on 9 Sept 2023
Hello Shawne, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

VASANTBHAI

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no cleaning, not safe as well as bad smell around the all three room that we took, overall not good place to spend 3-4 days.
Stayed 2 nights in Sep 2023
Response from Manager on 10 Sept 2023
Hello VASANTBHAI,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our room. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

4/10 Poor

Earl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 1 night in Aug 2023
Response from Manager on 19 Aug 2023
Hello Earl,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Gisel

Travelled with partner
Disliked: Amenities
Needs total redecoration. Mattress was lumpy. Bed linen had many cigarette holes
Stayed 1 night in Aug 2023
Response from Manager on 18 Aug 2023
Hello Gisel, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

2/10 Terrible

Brandielee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 14 Aug 2023
Hello Brandielee, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Bridget

Travelled with family, Travelled with group
Disliked: Staff & service, room comfort
NO HOT WATER
There wasn’t any hot water in in 203 and when I asked for a refund, I was told no that could be done. She would put me in another room when she looked at the other room she discovered that the whole second-floor didn’t have any hot water and that’s when she gave me a refund that I didn’t receive 3 days later. I booked through hotels.com.
Stayed 1 night in Aug 2023
Response from Manager on 10 Aug 2023
Hello Bridget,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsᄑ expectations. We hope you will give us a chance to redeem ourselves in the future.

2/10 Terrible

Melaku

Stayed 1 night in Aug 2023
Response from Manager on 30 Aug 2023
Hello Melaku, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Poor

Victor

Stayed 2 nights in Aug 2023
Response from Manager on 30 Aug 2023
Hello Victor, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Poor

Melaku

Stayed 2 nights in Aug 2023
Response from Manager on 30 Aug 2023
Hello Melaku, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Poor

Brandon

Travelled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 1 Aug 2023
Hello Brandon,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

Dominic

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 2 Aug 2023
Hello Dominic,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Yusuf

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Manager on 1 Aug 2023
Hello Yusuf,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Shenique

Response from Manager on 27 Jul 2023
Hello Shenique,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 Good

Emmanuel

Disliked: Cleanliness, property conditions & facilities
close to family.
Stayed 1 night in Jul 2023
Response from Manager on 20 Jul 2023
Hello Emmanuel,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 16 Jul 2023
Hello Jason,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Steven

Stayed 1 night in Jun 2023
Response from Manager on 20 Jul 2023
Hello Steven,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service
It was relaxing great safe
Stayed 1 night in Jun 2023
Response from Manager on 30 Jun 2023
Hello Lawrence,We appreciate that you've taken the time to share with us regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

Jianming, Malius

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Jun 2023
Response from Manager on 2 Jul 2023
Hello Jianming,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope to someday have another opportunity to host your stay.