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Reviews of StayEasy Cape Town City Bowl

3 out of 5
StayEasy Cape Town City Bowl
54 Bree Street, Cape Town, Western Cape

Reviews

8.4

Very good

Rating 10 - Excellent. 102 out of 231 reviews" "
Rating 8 - Good. 95 out of 231 reviews" "
Rating 6 - Okay. 20 out of 231 reviews" "
Rating 4 - Poor. 6 out of 231 reviews" "
Rating 2 - Terrible. 8 out of 231 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Stefanie

Business traveller
Liked: Amenities
Disliked: Staff & service
The hotel was satisfactory but did not meet my limited expectations. It is true that the breakfast is bad and that the rooms are small. There’s no closet so I left my clothes in my carry-on for my 2-week stay at the hotel. Shower is very nice but bring your own toiletries rather than the green all-in-one shampoo/soap provided. A big bother for me and colleagues were the very uncomfortable beds and pillows. I did ask reception if other pillows were available and they said no. With the exception of one person, reception is helpful and welcoming. The hotel is connected via the parking lot to its sister hotel which does have a small gym and bar with a rooftop area. The V&V restaurant at the sister hotel takes orders for pick-up too, however, overall the food is not very good. Convenient 5-10 min walk to historical downtown area and 20 min to Waterfront.
Stayed 11 nights in Mar 2024
Response from Sbu on 2 May 2024
Dear Stefanie, thank you for taking your time to rate and give us feedback. It is really appreciated. I have escalated your concerns to the relevant head of departments in order to have them addressed, however do note that StayEasy Hotel is a limited-service hotel. Kind regards, Sibusiso Skosana Guest Services Manager

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at this hotel so amazing
Stayed 1 night in Mar 2024
Response from A on 8 Apr 2024
Dear Andre,Thank you for the feedback. It is highly appreciated. I am glad that you enjoyed your stay with us.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Saratou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from A on 17 Mar 2024
Dear Saratou,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Prince

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like anyone going to a city for the first time, there is typically some apprehension but everyone at Stay Easy Cape Town was so warm and welcoming, my wife and I were very comfortable. Bevan at the front desk was a master at his craft........going the extra mile, very accommodating and understanding. I had a challenge with my credit card and he dealt with it with such professionalism and midas touch that we would definitely recommend this property.
Stayed 2 nights in Mar 2024
Response from Phelo Nyovu on 17 Mar 2024
Dear Prince Thank you for taking your time to rate our facilities. It is really appreciated the positive feedback. Kind regards

8/10 Good

latasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property but it was a club next door open till 5 am , I also wasn’t told that the bar & pool was at the sister hotel next door
Stayed 6 nights in Feb 2024
Response from Sbu on 24 Feb 2024
Dear Latsha, thank you for taking your time to rate and comment about our facilities. I have taken notes regarding the club next door open till 5 am and my team not informing you about the pool and bar at SunSquare, my apologies for the inconvenience caused during your stay with us. Kind regards, Sibusiso Skosana, Guest Services Manager

10/10 Excellent

Richard Amoh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 5 nights in Feb 2024
Response from Phelo Nyovu on 17 Feb 2024
Dear RichardThank you for taking your time to rate and comment about our facilities. I am delighted that you enjoyed your experience with us.Kind regards,Phelo NyovuDuty Manager

10/10 Excellent

Debora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Delicious breakfast. Professional and courteous staff.
Stayed 1 night in Feb 2024
Response from A on 14 Feb 2024
Dear Debora,Thank you for taking your time to rate and comment about our facilities. I am delighted that you enjoyed your experience with us.Kind regards,AndrewDeputy General Manager

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & nicely appointed & spacious room. Appreciated large tub/shower combo. Lots of activity at the front desk. Front desk associates could be better organized & direct guests better.
Stayed 1 night in Jan 2024
Response from A on 5 Feb 2024
Dear James,Thank you for taking your time to rate and comment about our facilities. It is really appreciated.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Andre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great
Response from A on 4 Feb 2024
Dear Andre,Thank you for taking your time to rate our facilities. It is highly appreciated.Kind regards,AndrewDeputy General Manager

8/10 Good

Newton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It reasonably priced.
Stayed 2 nights in Jan 2024
Response from A on 31 Jan 2024
Dear Newton,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

6/10 Okay

Dumisani

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our stay was good, however we had a few issues; room service did not replenish bath/shower towels after cleaning on our day 2, we had to request towels as a result, the bathroom basin sink did not drain water properly. Both issues were resolved upon reporting. Room service did not replenish shower gel for our check out day morning shower, we had to use hand wash bar of soap as we had an early flight to catch with no time to request for replenishment.
Stayed 3 nights in Jan 2024
Response from A on 21 Jan 2024
Dear Dumisani,Thank you for your feedback. We really appreciate it. I have taken note of your comments and have escalated them to the Executive Housekeeper. My apologies for the service shortcomings you experienced as a result.Kind regards,AndrewDeputy General Manager

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities
THE STAFF COULD HAVE BEEN MORE WELCOMING. ONLY A COUPLE GREETED GUESTS. THEIR OVERALL DEMEANOR APPEARED LESS THAN STANDARD FOR CUSTOMER SERVICE IN TODAY'S HOTEL INDUSTRY.
Stayed 2 nights in Dec 2023
Response from A on 31 Dec 2023
Dear Lisa,Thank you for your feedback. It is really appreciated. I have taken note of your comments regarding your comments and will address with the relevant Head of departments in order to improve on our service levels. My apologies for any inconvenience caused during your stay with us.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Litaba Efraim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from A on 31 Dec 2023
Dear Litaba Efraim,Thank you for taking your time to rate our facilities. It is highly appreciated.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Aruna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & convenient. Would have liked more fruit for breakfast
Stayed 7 nights in Nov 2023
Response from A on 11 Dec 2023
Dear Aruna,Thank you for your valued feedback. It is really appreciated. I have taken note regarding your comments and advised the Executive Chef accordingly.Kind regards,AndrewDeputy General Manager

2/10 Terrible

Wesley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Everything was broken from the beginning. Lift buttons broken, toilet was broken, housekeeping was extremely lazy and did not clean properly. Area was extremely unsafe for tourist. i wont be coming back here. o way in hell.
Response from A on 3 Dec 2023
Dear Wesley,Thank you for taking your time to give us feedback. My apologies for the inconvenience you have experienced whilst staying with us. I have escalated the points you raised to the relevant departments in order to have them resolved.Kind regards ,AndrewDeputy General Manager

8/10 Good

Ricky

Travelled with partner
Liked: Cleanliness, staff & service
My hubby and I stayed for 6 nites. The room is clean but small. The high stool at the table was very uncomfortable and much higher than expected. It would be good if there is space for a proper wardrobe and writing table with a proper chair. There is not many food choices in the neighbourhood. That is a real setback.
Stayed 1 night in Nov 2023
Response from A on 28 Nov 2023
Dear Ricky,Thank you for taking your time to rate and comment about our facilities. We really appreciate the feedback. My apologies for any inconvenience you experienced whilst staying with us. Kind regards,AndrewDeputy General Manager

10/10 Excellent

C

Stayed 4 nights in Nov 2023
Response from A on 16 Dec 2023
Dear C,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Otak

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the services they're good people
Stayed 6 nights in Nov 2023
Response from A on 21 Nov 2023
Dear Otak,Thank you for taking your time to rate and comment about our facilities. We really appreciate the feedback.Kind regards,AndrewDeputy General Manager

6/10 Okay

Eureka

Stayed 1 night in Nov 2023
Response from A on 19 Nov 2023
Dear Eureka,Thank you for rating our facilities.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Hervé Junior

Stayed 4 nights in Nov 2023
Response from A on 11 Dec 2023
Dear Hervé Junior,Thank you for rating our facilities. We really appreciate it.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel.
Stayed 7 nights in Oct 2023
Response from A on 19 Nov 2023
Dear Simon,Thank you for rating our facilities.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Mpho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast challenges
I found the breakfast service ineffective due to delays in replacing finished food items and utensils.
Stayed 2 nights in Oct 2023
Response from A on 26 Oct 2023
Dear Mpho,Thank you for taking your time to give us feedback. I have taken note of your comments regarding breakfast and have addressed with the Exec Chef. M apologies for the inconvenience it caused whilst staying with us.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Sharon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this place. The housekeeping guy i think he said Eric was his name, i do not recall well but he was the supervisor or something on the 18th he helped me a lot. I appreciated how he made arrangements to service my room in the afternoon since i was tired and needed more sleep considering friday the other lady had told us they closed housekeeping at 14hr. I was so grateful 🙏 reception stuff is also very helpful and professional. It was a pleasant stay in general. Safe neighbourhood and breakfast was my ultimate favourite. The view from my room was lovely too. Capetown is beautiful. For that price I can recommend it to a friend any day
Stayed 5 nights in Sep 2023
Response from A on 30 Sept 2023
Dear Sharon,Thank you for taking your time to rate and give us feedback. I am delighted that you enjoyed your stay with us. I appreciate your mentioning of the staff that assisted you.Kind regards,AndrewDeputy General Manager

8/10 Good

Brooke

Stayed 1 night in Sep 2023
Response from A on 29 Sept 2023
Dear Brooke,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price, this hotel is exemplary!
I was just staying for one night before moving to another hotel that had no open rooms, but I was pleasantly surprised. The room was very clean albeit small. It would not have been comfortable for two people, that is for sure. The staff were incredibly friendly and proactive, too. They managed to carry over just about everything from a 5 star experience that you can expect for the insanely good price and location. The only downfall was the breakfast. I wish that they would charge and then give you more selection. There was not a single fruit available, and then the rest of the selection was rather small. It was also very VERY loud, but the staff can hardly do anything about that.
Stayed 1 night in Sep 2023
Response from Sbu on 21 Sept 2023
Dear Daniel, thank you for taking your time to give us feedback. It is really appreciated. My apologies for the service shortcoming you experienced whilst staying with us. I have escalated your concerns to the relevant head of departments in order to have them addressed. Kind regards, Sibusiso Skosana Guest Service Manager

10/10 Excellent

Deon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sibusiso Skosana on 13 Sept 2023
Dear Deon, Thank you for taking your time to rate our facilities. We really appreciate the feedback. Kind regards, Sibusiso Skosana Guest Services Manager

8/10 Good

Deon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sibusiso Skosana on 13 Sept 2023
Dear Deon, Thank you for taking your time to rate our facilities. We really appreciate the feedback. Kind regards, Sibusiso Skosana Guest Services Manager

10/10 Excellent

Kevin

Stayed 3 nights in Aug 2023
Response from A on 4 Sept 2023
Dear Kevin,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

8/10 Good

Venesia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from A on 31 Aug 2023
Dear Venetia,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

2/10 Terrible

Georgia

Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from A on 14 Jul 2023
Dear Georgia,Thank you for your feedback. My apologies for any inconvenience caused during your stay with us.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Pieter

Stayed 1 night in Jun 2023
Response from A on 3 Jul 2023
Dear Pieter,Thank you for taking your time to rate our facilities. It is highly appreciated.Kind regards,AndrewDeputy General Manager

10/10 Excellent

LITABA

Stayed 1 night in May 2023
Response from A on 15 May 2023
Dear LITABA,Thank you for taking you time to rate our facilities. It is highly appreciated.Kind regards,AndrewDeputy General Manager

6/10 Okay

Litaba Efraim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023
Response from A on 25 Apr 2023
Dear Litaba,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Fay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sbu on 9 Apr 2023
Good MorningThank you for the positive feedback and review.Regards

8/10 Good

John

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stay here often for work and it is perfectly reasonable. However, it is starting to look a little worn and tidy, and has also increased in price by R400 a night in the past year or so.
Stayed 2 nights in Mar 2023
Response from A on 3 Apr 2023
Dear John,Thank you for taking your time to give us feedback. I have taken note of your comments.Kind regards,AndrewDeputy General Manager

10/10 Excellent

M

Stayed 1 night in Mar 2023
Response from A on 2 Apr 2023
Dear M,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Donal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel good location good breakfast. Friendly staff
Stayed 2 nights in Mar 2023
Response from A on 17 Mar 2023
Dear Donal,Thank you for taking your time to rate and comment about our facilities. We really appreciate the feedback.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Shuk Yi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would highly recommended this hotel to friends and family. Room was clean and amenity was great. Hospitality design was utilitarian yet high-end.
Stayed 1 night in Mar 2023
Response from A on 15 Mar 2023
Dear Shuk Yi,Thank you for taking your time to rate and comment about our facilities. I am delighted that you enjoyed your stay with us.Kind regards,AndrewDeputy General Manager

8/10 Good

Barry

Stayed 3 nights in Feb 2023
Response from A on 15 Mar 2023
Dear Barry,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Dorcas, Maun

Stayed 3 nights in Feb 2023
Response from A on 28 Mar 2023
Dear Dorcas,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Boipelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was worth it, it is not far from anything worth doing as a tourist, and the rooms are spacious and clean
Response from A on 20 Feb 2023
Dear Boipelo,Thank you for taking your time to rate and comment about our facilities. It is highly appreciated.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Glenn, Miami Shores

Stayed 3 nights in Jan 2023
Response from A on 9 Mar 2023
Dear Glenn,Thank you for taking your time to rate our facilities. It is highly appreciated.Kind regardsAndrewDeputy General Manager

10/10 Excellent

Jéane Mélissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and really helpfull! I will be back for sure!
Response from A on 20 Jan 2023
Dear Jéane Mélissa,Thank you for taking your time to rate and comment about our facilities. It is highly appreciated. I am delighted that you enjoyed your stay with us.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Litaba Efraim

Stayed 1 night in Jan 2023
Response from A on 20 Jan 2023
Dear Litaba Efraim,Thank you for taking your time to rate our facilities. It is highly appreciated.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and upgraded property and rooms. Friendly and helpful staff.
Stayed 1 night in Jan 2023
Response from A on 18 Jan 2023
Dear Stephen,Thank you for taking your time to rate and comment about our facilities. It is highly appreciated.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Tamir

Stayed 1 night in Jan 2023
Response from A on 19 Nov 2023
Dear Tamir,Thank you for rating our facilities.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience of a lifetime
Amazing stay at Stay Easy Super Bowl
Stayed 10 nights in Dec 2022
Response from A on 9 Jan 2023
Dear Steven,Thank you for taking your time to rate and comment about our facilities. It is highly appreciated. I am delighted that you enjoyed your stay.Kind regards,AndrewDeputy General Manager

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel,compact but clean rooms. Basic breakfast but great value being included.
Stayed 4 nights in Dec 2022
Response from A on 31 Dec 2022
Dear Wayne,Thank you for taking your time to rate and comment about our facilities. It is highly appreciated. Looking forward to welcoming you back in the near future.Kind regards,AndrewDeputy General Manager

8/10 Good

JH

Stayed 1 night in Nov 2022
Response from A on 26 Dec 2022
Dear JH,Thank you for the rating.Kind regards,AndrewDeputy General Manager

8/10 Good

Adletty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient as was in town, however breakfast was boring.
Stayed 1 night in Nov 2022
Response from A on 28 Nov 2022
Dear Adletty,Thank you for taking your time to rate our facilities. It is highly appreciated. I have raised your concerns regarding breakfast with the Kitchen team.Kind regards,AndrewDeputy General Manager