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Reviews of One Thibault Self Catering Apartments

One Thibault Self Catering Apartments
17 Hans Strijdom Ave, Cape Town, Western Cape

Reviews

8.0

Very good

Rating 10 - Excellent. 13 out of 28 reviews" "
Rating 8 - Good. 2 out of 28 reviews" "
Rating 6 - Okay. 11 out of 28 reviews" "
Rating 4 - Poor. 2 out of 28 reviews" "
Rating 2 - Terrible. 0 out of 28 reviews" "

8.8/10

Cleanliness

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Theophilus

Stayed 3 nights in Feb 2024
Response from Leanie on 11 May 2024
Dear Theophilus,Thank you very much for staying with us and leaving us a very positive rating.We wish to welcome you back soon.

4/10 Poor

Ruvimbo

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Leanie on 28 Feb 2024
Dear Ruvimbo, Thank you very much for choosing to stay with us.Can you please advise what was wrong during your stay, so we can rectify this on our side?Looking forward to hearing from you.

10/10 Excellent

Christopher

Liked: Cleanliness, room comfort
Lovely apartment with great views. Convenient location
Stayed 4 nights in Feb 2024
Response from Leanie on 28 Feb 2024
Dear Christopher, Thank you very much for staying with us. Do come and visit us again.

10/10 Excellent

Maxmillion

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Leanie on 11 May 2024
Dear Maxmillion,Thank you very much for staying with us and leaving a positive rating.Do come and visit us soon.

10/10 Excellent

Fe

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Leanie on 11 May 2024
Thank you very much for visiting us and leaving a positive rating.We are looking forward to hosting you in the near future.

10/10 Excellent

Louisa, Accra

Liked: Amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

carmenita

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Quraish

Stayed 4 nights in Dec 2023
Response from Leanie on 11 May 2024
Dear Quraish,Thank you very much for choosing to stay with us.You are more than welcome to let me know your suggestions to improve our servicing to give us a better score - reservations@inthecity.co.za.We would love to welcome you back.

6/10 Okay

Verified traveller

Liked: Cleanliness
Not for a relax and rejuvenate holiday
The apartment was clean and acceptable. However, the phone didnt work to call reception and the swimming pool was in another part of the building where you had to go outside through a locked door and walk up a long flight of stairs. The pool was very small and not enough for a swim. This is misleading on their website to say they have a pool as it doesnt give you this information. It is not safe to access the pool as you have to walk on the public road to access it, especially if you are on your own. We didn't get a relaxed feel as you can't just chill by the poolside and feel safe. It was also quite secluded. It's ok if you just want a city type break, but definitely not for an R&R type break. Wouldnt stay here again.
Stayed 6 nights in Dec 2023
Response from Leanie on 11 May 2024
Good day,I am happy to report that our bridge is finished and guests will now be able to go directly from the 2nd floor of the building to use the gym and the pool.We do hope that you will visit us again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 4 nights in Nov 2023

10/10 Excellent

Brighton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023

10/10 Excellent

Leroy

Liked: Cleanliness, amenities, property conditions & facilities
It was sooo excellent even beyond my expectations
Stayed 2 nights in Nov 2023
Response from Leanie on 11 May 2024
Hi Leroy,Thank you very much for the update.Since you have stayed with us, we have added a coffee shop on the premises and there is also direct access from the building to the pool and the gym.Hope you come and visit us again.

10/10 Excellent

Wendy

Liked: Cleanliness, room comfort
Good location, facilities and price
Convenient CBD location. Saved heaps on food with small kitchen in room, best water pressure in shower, very helpful staff. Free wifi an smart TVs with streaming was great as I could login to my YouTube channel.
Stayed 9 nights in Nov 2023

10/10 Excellent

Lorraine

Stayed 1 night in Nov 2023

6/10 Okay

clive

Stayed 1 night in Oct 2023

6/10 Okay

Fiona

Liked: Cleanliness, room comfort
The hotel has no parking,we had to park in the street Check in process is very long,took us about 30 minutes just to check in
Stayed 1 night in Sep 2023
Response from Leanie on 11 May 2024
Dear Fiona,I hope you are well.I am happy to report, that we have added more parking since you stayed with us last year and also made some changes to speed up the check-in process.Now, there is also direct access from the apartments to the pool and the gym.Do come and visit us again.

6/10 Okay

Amber

Liked: Cleanliness, room comfort
Good stay! Beautiful room and stunning views. Me and my partner booked the luxury suite.
Stayed 1 night in Sep 2023
Response from Leanie on 11 May 2024
Dear Amber, Thank you very much for choosing to stay with us.Since you have stayed with us, we have added a Coffee shop and guests now have direct access to the pool and the gym.We hope to welcome you back soon.

10/10 Excellent

Meriam

Liked: Cleanliness, room comfort
If I am Cape Town again it’s my defenatly place to
Loved the view, security, peace of mind Welcome and friendly personal
Stayed 4 nights in Sep 2023

6/10 Okay

Lelani

Travelled with group
Liked: Cleanliness, room comfort
All night parties
Noisy, all-night parties by guests. In the nights we spent there, housekeeping did not clean once. They came one evening at 23:00 to see if they can clean. Property is in an amazing location, but there is no control over the all night parties by "longterm" guests.
Stayed 1 night in Aug 2023

6/10 Okay

Lelani

Travelled with group
Liked: Cleanliness, room comfort
Great location but NOISY guests
Excellent location, close to CTICC and Waterfront. Room is great. Guests use this hotel as a all night party venue. Most nights the party stopped at 5 am. Doors slamming. Other guests walking with pajamas in reception. Such a shame for such a great property.
Stayed 2 nights in Aug 2023

6/10 Okay

Tristan

Liked: Cleanliness
Bad business practices on fees.
Stayed 5 nights in Apr 2023
Response from Elias on 9 Jun 2023
Good day Trishtan, I hope you are well.we want to thank you for staying with us at One Thibault. we would like to sincerely apologies for any inconvenience your stay with as such would you kindly leave us a comment on how we can improve our customer service in order to ensure a much smoother stay for you next time.we hope to see you again soon

6/10 Okay

Juliet

Liked: Property conditions & facilities
When I arrived there was no bedding, no Towel and room was dirty & unkept. Lucky for me I came with my own towel. And it takes over two hrs before house keeping service arrives. I checked out before 8:am and I was at the reception for till 9:30am before leaving. Then I received a message from the property by 11:33am that they were missing one big knife, one bath sheet, & one mat, one fitted Queen sheet. I would have gone back but unfortunately I was already at the Airport. Accusing me wrongly is disrespectful.
Stayed 12 nights in Feb 2023

6/10 Okay

Jes

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good apartment; great view, really great view. Building management generally slow to requests. No cleaning products of any kind provided for apartment upkeep.
Stayed 9 nights in Feb 2023

6/10 Okay

Damien

Liked: Cleanliness
Good but could be great
This property is conveniently located within walking distance to both the waterfront and long street (lots of bars, restaurants etc). We booked a luxury apartment and it was nice but was missing the little touches that make a property memorable. check in wasnt a bit smooth and took us 40 mins and would have been longer if I didn't insist on standing at the counter as I noticed people who came after us were being checked in first ... a fact I mentioned to the staff. There was no cleaning materials or rubbish bags, just the bare minimum of everything including shampoo, cutlery. What was really shocking (and this was our fault for not reading the fine print) was that there was no washing machine or even laundry facilities. Also no iron. With the location and the view it was an ok stay but with some thought by the owners it could be great!
Stayed 5 nights in Jan 2023

10/10 Excellent

Cornelius M

Travelled with family
Liked: Cleanliness, room comfort
Great Stay
The Property was great!
Stayed 5 nights in Jan 2023

10/10 Excellent

Masanori

Stayed 4 nights in Apr 2024
Response from Leanie on 11 May 2024
Dear Masanori,Thank you very much for staying with us and for also leaving a very positive review.We wish to welcome you back soon.

4/10 Poor

Álvaro

Liked: Cleanliness, room comfort
No se habia cobrado la estancia y tuvimos que pagar en efectivo por que no habia datáfono y no se nos facilitó tickets
Stayed 2 nights in Dec 2022
Response from Leanie on 7 Dec 2022
Good day, I do apologize for the inconvenienced cause by this factor.We have resolved this matter and from here on, we will be able to charge credit cards and therefor there will be no need to pay in cash.Best regardsLeanie