2 Bedroom Apartment | Private kitchen | Full-sized fridge, microwave, oven, stovetop
Check availability

Reviews of Cape Royale

4.5 out of 5
Cape Royale
205 Main Road, Green Point, Cape Town, Western Cape

Reviews

7.0

Good

Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 1 out of 2 reviews" "
Rating 6 - Okay. 1 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

8.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Great apartment, not without issues
Great apartment, but with following issues: 1. It is NOT part of the hotel and therefore check-in and out is not and confusing; 2. The electric cut-off twice due to it being a cash meter, inc at 2'o clock in the morning, no indication beforehand and had to contact manager who then gave us a code to enter (twice). Extremely annoying and no reason for this to happen! 3. Broadband cut off within a day due to monthly usage being met. It reset on the 1st of November and then cut off again within a day probably due to apps updating etc and this seemed ridiculous these days, we ended up using the free wifi we could connect to on other apartments! 4. Microwave and hairdryer did not work, some of the bulbs / lamps did not work and notified to manager but nothing done during our stay. These items, although minor, were enough to cause us to feel negative in which was otherwise a great apartment and all the facilities you would need, inc a nespresso machine, and items such as tea and coffee available. With all the above said, we would stay there again but it does need better contact details and instructions available and especially maybe for out of hours.
Stayed 7 nights in Oct 2018
Response from sherna on 27 Nov 2018
Good day Mark, We did specify in the apartment information that it's not part of the hotel therefore I made arrangements to meet you on the day of check in. We had a problem with the electricity meter during your stay and I am sorry that this inconvenienced you. We have upgraded the internet facility and this will not be a problem going forward. I am terribly sorry you had to have these hassles during your stay and I do hope we will have an opportunity to give you a better experience in the future. All the best Sherna

6/10 Okay

marcelo

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Oferece o que não tem!
Fiquei em um apartamento, que apesar de estar dentro do hotel é administrado pelos proprietários. No site constava free wifi e um belo rooftop, chegando lá o wifi não funcionava e a administradora do imóvel alegou que tinhamos que pagar pelo mesmo. O rooftop estava desativado há meses e consequentemente a piscina do hotel também.Foi bastante decepcionante.
Stayed 5 nights in Oct 2018
Response from Sherna on 30 Oct 2018
We are very sorry that you were disappointed. The unit is advertised as a self catering apartment and not as part of the hotel. The rooftop had been closed by the building managers without any notice being given. We humbly apologise for this inconvenience. We have also mentioned in the advert that the wifi has a download limited. Once again, our sincere apologies are extended to you. We value your feedback.