Canyon De Chelly National Monument

The staff at this hotel were kind and friendly. The room was very clean. The cute was wonderful. However, the pictures are of an updated room. We were put in an old room that was labeled non-smoking but smelled like old smoke. The furniture was torn, wallpaper was curling if the walls, and the carpet was coming up. There has been lightning above the bed that had been removed and left black burn like marks.

Great stay once again at the Red Rock

Overall, our stay at the Palazzo was "ok", but there were several aspects of the experience that were disappointing. My biggest concern was the substantial incidental hold placed on our debit card at check-in. This was not explained to us at check-in. We stayed five nights, and the Palazzo placed a $750 hold ($150 per night) on our card. We don't charge purchases to our room, so having that amount of our available funds tied up for the duration of our stay was inconvenient. Ironically, we were forced to charge purchases to the room this trip since what little available funds we had left were for expenses outside the Palazzo. We also experienced a complete water outage for more than an hour during our stay. Unfortunately, this occurred while we were getting ready for a 2:00 p.m. show at the Sphere. I was in the middle of a shower when the water stopped and had to rinse the soap off using bottled water we happened to have in the room. While I understand unexpected issues can occur, this was a significant inconvenience, especially at a luxury resort.