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Reviews of Holiday Inn Express Zurich Airport, an IHG Hotel

3 out of 5
Holiday Inn Express Zurich Airport, an IHG Hotel
Hofwisenstrasse 30, Ruemlang, ZH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 649 out of 1050 reviews" "
Rating 8 - Good. 280 out of 1050 reviews" "
Rating 6 - Okay. 61 out of 1050 reviews" "
Rating 4 - Poor. 30 out of 1050 reviews" "
Rating 2 - Terrible. 30 out of 1050 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mikayla

Liked: Cleanliness, staff & service, property conditions & facilities
great!
Stayed 1 night in May 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Care Team on 8 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay, easy check in and excellent room.
Stayed 1 night in May 2024
Response from Hiex Team on 4 May 2024
Dear Charlotte, we would like to thank you for your time and your positive feedback regarding your recent experience at Holiday Inn Zurich Airport. We are most delighted to see that you have spent a great time with us. Indeed, since your satisfaction is our main priority, these details are always appreciated and truly important for us to improve the quality of the service offered.Looking forward to the next occasion to welcome you back,Best regards, Hiex Team

10/10 Excellent

Esther, Orange Park

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are nice and the hotel is clean. They have largest breakfast options.24/7 restaurant open in the hotel. It’s near to the grocery stores.
Stayed 2 nights in Apr 2024
Response from Hiex Team on 4 May 2024
Dear Esther, we would like to thank you for your time and your positive feedback regarding your recent experience at Holiday Inn Zurich Airport. We are most delighted to see that you have spent a great time with us. Indeed, since your satisfaction is our main priority, these details are always appreciated and truly important for us to improve the quality of the service offered.Looking forward to the next occasion to welcome you back,Best regards, Hiex Team

10/10 Excellent

RUTH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were consistently all excellent. We loved walkable access to train to downtown Zurich. Room was spacious, comfortable and great bedding and towels. We would stay here again. Appreciated the shuttle service to and from airport also.
Stayed 1 night in Apr 2024
Response from Hiex Team on 4 May 2024
Dear Ruth, we would like to thank you for your time and your positive feedback regarding your recent experience at Holiday Inn Zurich Airport. We are most delighted to see that you have spent a great time with us. Indeed, since your satisfaction is our main priority, these details are always appreciated and truly important for us to improve the quality of the service offered.Looking forward to the next occasion to welcome you back,Best regards, Hiex Team

8/10 Good

Bilal

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Bed sheet and blanket were not clean
Stayed 1 night in Apr 2024
Response from Hiex Team on 4 May 2024
Dear Bilal,Thank you for providing your feedback on your recent stay with us. We appreciate your comments and will use them to improve our services and facilities. We apologize if we fell short of meeting your expectations during your visit. Your satisfaction is our top priority, and we hope to have the opportunity to exceed your expectations on your next stay with us.Warm regards, Hiex Team

10/10 Excellent

Shirley

Great property for overnight
Stayed 1 night in Jan 2024
Response from Hiex Team on 4 May 2024
Dear Shirley, we would like to thank you for your time and your positive feedback regarding your recent experience at Holiday Inn Zurich Airport. We are most delighted to see that you have spent a great time with us. Indeed, since your satisfaction is our main priority, these details are always appreciated and truly important for us to improve the quality of the service offered.Looking forward to the next occasion to welcome you back,Best regards, Hiex Team

10/10 Excellent

Edina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stay was awesome thanks to clean and welcoming place. Staff was great too.
Stayed 1 night in Apr 2024
Response from Hiex Team on 4 May 2024
Dear Edina, we would like to thank you for your time and your positive feedback regarding your recent experience at Holiday Inn Zurich Airport. We are most delighted to see that you have spent a great time with us. Indeed, since your satisfaction is our main priority, these details are always appreciated and truly important for us to improve the quality of the service offered.Looking forward to the next occasion to welcome you back,Best regards, Hiex Team

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to the airport for a convenient overnight arriving and departing. Airport shuttle. However it seemed costly. But, again, convenient.
Stayed 1 night in Apr 2024
Response from Hiex Team on 4 May 2024
Dear Frederick, we would like to thank you for your time and your positive feedback regarding your recent experience at Holiday Inn Zurich Airport. We are most delighted to see that you have spent a great time with us. Indeed, since your satisfaction is our main priority, these details are always appreciated and truly important for us to improve the quality of the service offered.Looking forward to the next occasion to welcome you back,Best regards, Hiex Team

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amanda on 12 Apr 2024
Dear Shanna, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2024
Response from Customer Care Team on 23 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Galen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with decent breakfast (but the best so far even compared with $700 night hotel at interlaken.)
Stayed 1 night in Mar 2024
Response from Hiex Team on 4 Apr 2024
Dear Galen, I would like to thank you for your time and your positive feedback regarding your recent experience at Holiday Inn Zurich Airport. I am most delighted to see that you have spent a great time with us. Indeed, since your satisfaction is our main priority, these details are always appreciated and truly important for us to improve the quality of the service offered.Looking forward to the next occasion to welcome you back,Best regards, Hiex Team

10/10 Excellent

Wolfgang Dieter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and efficient. Everything was OK, except maybe the price of the parking. 34 Sfr is a bit steep considering this is a small town / semi rural and not a city.
Stayed 1 night in Mar 2024
Response from Amanda on 23 Mar 2024
Dear Dieter, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

10/10 Excellent

David, New Westminster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbly designed basic spaces for an overnight stay.
Stayed 1 night in Mar 2024
Response from Hiex Team on 13 Mar 2024
Dear David, Nothing makes us happier than a guest leaving a good rating on our service and overall work performance. Thank you for choosing us for your stay and for such a kind review. We'd love to welcome you again when you're down here for another trip! Best Regards, Guest Experience Team

10/10 Excellent

IRWIN B.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the most is your buffet breakfast. Thank you that you included that in your package. Hopefully in the next future we can book in your hotel again✨✨✨👍👍👍
Stayed 6 nights in Feb 2024
Response from HEIX Team on 8 Mar 2024
Dear Irwin, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good option for overnight airport stay
Stayed 1 night in Mar 2024
Response from HIEX Team on 8 Mar 2024
Dear Aaron, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was a bit too firm, no hair conditioner in the shower, limited selection at breakfast. Aside from that, great stay. Very clean, nice large rooms and very convenient in that bar/restaurant is open 24 hours and breakfast is served from 4:00am. Check-in was efficient, friendly and fast.
Stayed 1 night in Mar 2024
Response from Hiex Team on 6 Mar 2024
Dear Jennifer, I would like to thank you for your time and your positive feedback regarding your recent experience at Holiday Inn Zurich Airport. I am most delighted to see that you have spent a great time with us. Indeed, since your satisfaction is our main priority, these details are always appreciated and truly important for us to improve the quality of the service offered.Looking forward to the next occasion to welcome you back,Best regards,Hiex Team

10/10 Excellent

Mini

Awesome, will use again
Stayed 4 nights in Feb 2024
Response from Amanda on 4 Mar 2024
Dear Mini, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

10/10 Excellent

Ixchel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a in excellent conditions, a little bit small, but kind of luxury. The staff was good as well.
Stayed 1 night in Feb 2024
Response from Hiex Team on 2 Mar 2024
Dear lxchel, Nothing makes us happier than a guest leaving a good rating on our service and overall work performance. Thank you for choosing us for your stay and for such a kind review. We'd love to welcome you again when you're down here for another trip! Best Regards, Guest Experience Team

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice breakfast, easy shuttle to airport
Stayed 1 night in Feb 2024
Response from Hiex Zurich Team on 25 Mar 2024
Dear Colleen,thank you for staying with us.Also for the nice feedback.We hope to welcome you soon again.

10/10 Excellent

Nadav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Amanda on 25 Feb 2024
Dear Nadav, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

8/10 Good

Csaba

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
functional Hotel at a good price point, Parking is an issue.....
Stayed 1 night in Feb 2024
Response from Hiex Team on 14 Feb 2024
Dear Csaba, Thanks for appreciating your recent stay with us. We're glad that you had a comfortable stay in our rooms. However, we apologize for the others aspects of guest service which failed to meet your expectations. We hope to be on track regrading this in the future and we also hope to host you more successfully! Best Regards, Guest Experience Team

10/10 Excellent

Dan Heinrich, Herzlia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to the airport
Stayed 1 night in Feb 2024
Response from Amanda on 10 Feb 2024
Dear Dan, Nothing makes us happier than a guest leaving a good rating on our service and overall work performance. Thank you for choosing us for your stay and for such a kind review. We'd love to welcome you again when you're down here for another trip! Best Regards, Guest Experience Team

10/10 Excellent

normand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Amanda on 6 Feb 2024
Dear NORMAND, Nothing makes us happier than a guest leaving a good rating on our service and overall work performance. Thank you for choosing us for your stay and for such a kind review. We'd love to welcome you again when you're down here for another trip! Best Regards, Guest Experience Team

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy at Zurich Airport!
Great hotel — close to airport and small town of Ruemlang where there is a train to Zurich!! Ate dinner in town one night and st hotel second night!
Stayed 1 night in Jan 2024
Response from Amanda on 4 Feb 2024
Dear Charles, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

10/10 Excellent

Dana P

Stayed 1 night in Jan 2024
Response from Customer Care Team on 2 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Lac Huy David

Liked: Cleanliness, staff & service, property conditions & facilities
It's convenient if just overnight for connection
Stayed 1 night in Jan 2024
Response from Amanda on 4 Feb 2024
Dear Lac,Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently close to the airport.
Conveniently close to the airport.
Stayed 1 night in Jan 2024
Response from Amanda on 31 Jan 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

8/10 Good

jan

Stayed 1 night in Jan 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Elizabeth

Travelled with family
Disliked: Staff & service, amenities
While the room was sold as a family room able to accommodate 4 travellers, the sofa bed was a single sofa bed, so there was no way it could accommodate 2 children sleeping on it. It was very disappointing as if we knew, we would have booked 2 rooms. There were also only 3 towels in the room and we called house keeping to get an additional towel delivered, which never came.... Overall, really poor experience, especially when one has a very long flight back to Australia the next day...
Stayed 1 night in Jan 2024
Response from Amanda on 29 Jan 2024
Good morning Elizabeth, I'm sorry the room didn't mach your expectations however you have the mesures and all information about the bed size on Expedia.com.

8/10 Good

james h

Liked: Cleanliness, staff & service, property conditions & facilities
convenient for airport and nice bar/restauarant open late and good includes breakfast
Stayed 1 night in Jan 2024
Response from Amanda on 22 Jan 2024
Dear James, Nothing makes us happier than a guest leaving a good rating on our service and overall work performance. Thank you for choosing us for your stay and for such a kind review. We'd love to welcome you again when you're down here for another trip! Best Regards, Guest Experience Team

8/10 Good

Gaby

Liked: Cleanliness, staff & service
Breakfast was fine, shuttle was not full, rooms are tiny.
Stayed 1 night in Jan 2024
Response from Amanda on 22 Jan 2024
Dear Gaby, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

10/10 Excellent

Kate

Stayed 1 night in Jan 2024
Response from Customer Care Team on 17 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Zouhair

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower head broke off and hit me in head as I was showering this morning.
Stayed 1 night in Jan 2024
Response from Amanda on 22 Jan 2024
Dear Zouhair, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to reach out to contact us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. With Regards HIEX Team

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station, great hotel with shuttle from airport and to airport
Stayed 1 night in Jan 2024
Response from Amanda on 22 Jan 2024
Dear Greg, Nothing makes us happier than a guest leaving a good rating on our service and overall work performance. Thank you for choosing us for your stay and for such a kind review. We'd love to welcome you again when you're down here for another trip! Best Regards, Guest Experience Team

10/10 Excellent

Eleazar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was great for a one night layover in Zurich. The bar and restaurant is open 24 hrs. A quick bite to eat and a quiet night rest. Breakfast is early and has a wide variety of selection. Shuttle is on time and there are additional shuttle if the first one is full.
Stayed 1 night in Jan 2024
Response from Amanda on 22 Jan 2024
Dear Eleazar, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

10/10 Excellent

douglas, bensalem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 17 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Maruf, Mount Prospect

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Customer Care Team on 12 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Samory

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 10 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 10 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Daniel, Burr Ridge

Stayed 1 night in Jan 2024
Response from Amanda on 27 Jan 2024
Dear Daniel, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly. Sincerely, Guest Services

4/10 Poor

Rayshell

Travelled with family
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Customer Care Team on 10 Jan 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Tracy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our room needed deep cleaning! The beds were very hard for our liking. The sheets , pillows and duvet were very nice and clean and comfortable. They say they provide free shuttle to airport and they don’t it’s by a paid company. Free to get there but you pay 8 each for a ride back. Bad communication. We will look at other hotels next time while in the area.
Stayed 1 night in Dec 2023
Response from Reception on 8 Jan 2024
Dear Tracy, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to reach out to contact us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. With Regards HIEX Team

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Care Team on 3 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hiex Team on 8 Feb 2024
Dear Nicole, Nothing makes us happier than a guest leaving a good rating on our service and overall work performance. Thank you for choosing us for your stay and for such a kind review. We'd love to welcome you again when you're down here for another trip! Best Regards, Guest Experience Team

8/10 Good

Roger

Stayed 1 night in Dec 2023
Response from Amanda on 26 Dec 2023
Dear Roger, Nothing makes us happier than a guest leaving a good rating on our service and overall work performance. Thank you for choosing us for your stay and for such a kind review. We'd love to welcome you again when you're down here for another trip! Best Regards, Guest Experience Team

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amanda on 22 Dec 2023
Dear Henry, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly. Sincerely, Guest Services

4/10 Poor

Fatima

Disliked: Staff & service, amenities
Room was not clean and the shuttle service to the airport operates only during specific times.
Stayed 1 night in Dec 2023
Response from Amanda on 22 Dec 2023
Dear Fatima, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to reach out to contact us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. With Regards HIEX Team

10/10 Excellent

Jules

Stayed 2 nights in Dec 2023
Response from Amanda on 22 Dec 2023
Dear Jules, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly. Sincerely, Guest Services