Ratings based on 2,141 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
79% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to everything

Posted 13-Feb-2016
Loved my stay. Great place, Fabulous staff and Awesome cheap prices. Thnx heaps
5 out of 5
Recommended
for Everyone
by A verified traveller from VIC

Close to the CBD And close to everything

Posted 12-Feb-2016
Easy to find, great staff that are easy to talk to. Rooms are cleaned everyday. Great food - Great experience- thanx to everyone involved
2 out of 5
by A verified traveller

Room was very clean and spacious.

Posted 12-Feb-2016
Went there for two nights with my boyfriend last week. The restaurant food is average although the salt and pepper squid was very poorly presented The waitress was very unhelpful and was almost kicking us out so she didn't have to stay back after hours. The room was great.
2 out of 5
by A verified traveller from rural

Basic

Posted 09-Feb-2016
Pros: Man at front desk was polite
Cons: Staff in restaurant need hygiene training. Windows need cleaning. IT times need to be specified. Place needs refurbishing.
Location: Suburb of Canberra
Three staff wiped tables and dropped all crumbs, etc onto the floor. One guest only used spoon for cereal and they wiped off the crumbs and left the knife and fork for next person. Pool has no chairs, etc. and the windows of restaurant need cleaning. Upstairs rooms are reached only by staircases. No newspapers. IT access denied the morning I was due to check out.
4 out of 5
Recommended
for Everyone
by A verified traveller from Dubbo, NSW

Nice hotel in beautiful surroundings.

Posted 06-Feb-2016
Pros: The room that was big and comfortable and the very friendly staff.
Cons: Something to prevent the entrance door to slam shut!
Location: Central and fairly close to shopping facilities.
I enjoyed my stay, though it was a bit noisy because our room was next to an entrance door.
4 out of 5
Recommended
for Couples
by A verified traveller

nice place to stay..not too far from city

Posted 01-Feb-2016
enjoyed the stay meals were ok..pool ok bar ok parking was a bit tight very busy place
2 out of 5
by A verified traveller from greenwich nsw

Very bad acoustics, very noisey sleep.

Posted 28-Jan-2016
We were woken up both nights by noisey guests near our room. The hotel has a pool but no gym. The staff were ok but the overall experience was closer to a 3 star hotel. The buffet was good and the hotel had nice surroundings but we wont be going back there any time soon.
Comment from Hotel Management
29-Jan-2016 by GEM, Hotel Management
Dear Adrian, I'm pleased you enjoyed our Breakfast buffet. Since we have renovated our Courtyard Room, we have lots more room and even more breakfast Specials each day. I would like to thank you for sharing your feedback, It is deeply disappointing though to read you would not return. Please accept our sincere apologies for the challenges you encountered during your stay with us. The gym is on it's way, just a few more weeks.... Sincerely, Debbie Sheilds, Guest Experience Manager
4 out of 5
Recommended
for Families
by A verified traveller from Far South Coast NSW

Good value.

Posted 27-Jan-2016
Good value for a simple budget motel. Clean. Friendly helpful staff. We appreciated the free upgrade to a larger room. Nice breakfast. Location out of the city suits those with a car. Would stay there again when we need a night in Canberra.
Comment from Hotel Management
29-Jan-2016 by GEM, Hotel Management
Hi Al, Thanks. I appreciate your time to write the review. See you next time. Regards, Debbie Sheilds, Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from N.E. Victoria

Clever photography but very clean.

Posted 23-Jan-2016
The room was very cramped for two adults, two teenagers and a toddler with nowhere near the space the photos had you believe. In saying that, the room facilities were very clean and comfortable and we all slept well. We were only passing through for the night and the staff were friendly and helpful. The shower was great and parking was spacious. The included buffet breakfast for us all made this a fantastic value for money stay. An 11am checkout worked well for us.
Comment from Hotel Management
25-Jan-2016 by GEM, Hotel Management
Dear Guest, Great. Thanks so much for taking the time for your review. I would love to meet you on your next stay. Regards, Debbie Sheilds, Guest Experience Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jan-2016
Bit far from city area and did not provide free unlimited wifi, only allowed 100mb per day with different daily wifi password , inconvenient .
Comment from Hotel Management
29-Jan-2016 by GEM, Hotel Management
Dear Guest, Thank you for taking the time to write a review. We are fortunate to be in such a lovely tree lined street with quiet surroundings, yet the Hotel is right next to Manuka, KIngston and the Parliamentary Triangle and only ten minutes from the city centre. I apologise you found our password system inconvenient, I shall pass on your comments to our IT department. I trust you enjoyed all other aspects the Hotel has to offer. Thank you once again for the feedback. Regards, Debbie Sheilds, Guest Experience Manager