Property entrance

Reviews of Old House Hotel

3.5 out of 5
Old House Hotel
1730 Riverside Lane, Courtenay, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 666 out of 1000 reviews" "
Rating 8 - Good. 255 out of 1000 reviews" "
Rating 6 - Okay. 51 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice location
Stayed 1 night in May 2024

10/10 Excellent

José

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very good, unfortunately they didn’t have a restaurant on the property customer service was very good
Stayed 2 nights in Apr 2024
Response from People & Culture Advisor on 2 May 2024
Thank you for your lovely words towards our team. We're very happy you enjoyed yourself.Although we do not have a restaurant in the hotel, Locals restaurant is top rated and on our property. There are also many great restaurants within walking distance. Our guest service team is always happy to share our thoughtfully curated list of nearby restaurants.We hope to welcome you back again and share or local favorites.

10/10 Excellent

Taylor

Stayed 1 night in Mar 2024

10/10 Excellent

Alannah, Nanaimo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from People & Culture Advisor on 2 May 2024
Thank you for your 5 star review!

10/10 Excellent

Carly

Lovely stay
Stayed 5 nights in Apr 2024
Response from People & Culture Advisor on 2 May 2024
Thank you for your great review of the Old House Hotel!

10/10 Excellent

Susan

Travelled with family
Liked: Amenities
Beautiful suites, lovely staff
Stayed 1 night in Apr 2024
Response from People & Culture Advisor on 2 May 2024
Thank you for your lovely review!

10/10 Excellent

Angela, Courtenay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, walk to great dinner
Stayed 1 night in Apr 2024
Response from People & Culture Advisor on 2 May 2024
Hi Angela,We are so pleased you enjoyed your stay and dining experience. We wish you a lovely spring season and look forward to welcoming you back again soon.

8/10 Good

Beth, Coal Harbour

Stayed 1 night in Mar 2024
Response from People & Culture Advisor on 10 Apr 2024
Thank you for taking the time to leave a review!

8/10 Good

Ingeborg

Stayed 1 night in Mar 2024
Response from People & Culture Advisor on 10 Apr 2024
Thank you for your review!

10/10 Excellent

Robin

Stayed 2 nights in Mar 2024
Response from People & Culture Advisor on 10 Apr 2024
Thank you for your 5 out of 5 review!

8/10 Good

Chloe

Stayed 1 night in Mar 2024
Response from People & Culture Advisor on 10 Apr 2024
Thank you for taking the time to leave us a review!

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so convenient. The room was clean, beautiful and quiet. Check out was effortless.
Stayed 1 night in Feb 2024
Response from People & Culture Advisor on 10 Apr 2024
Thank you for your great review of the Old House Hotel! We are so pleased you had a wonderful stay.

4/10 Poor

Jakob

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Joseph

Stayed 2 nights in Feb 2024
Response from People & Culture Advisor on 10 Apr 2024
Thank you for your review!

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from People & Culture Advisor on 10 Apr 2024
Thank you for your 5 star review!

10/10 Excellent

Alana

Stayed 2 nights in Dec 2023
Response from People & Culture Advisor on 26 Jan 2024
Thank you for your 5 star review!

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Peggy

Stayed 2 nights in Jan 2024
Response from People & Culture Advisor on 1 Mar 2024
Thank you for your 5 star review!

8/10 Good

Jason, Victoria

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from People & Culture Advisor on 26 Jan 2024
Thank you Jason, for your great review!

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in Courtenay. Right next to a bridge across river to Comox. Outdoor pool facility was really nice on chilly winter days and there are lots of pool towels available. Parking is easily found around the property. The room was lovely and we really appreciated the kitchenette so that we could arrange for our own smaller meals (has microwave, large under-counter fridge, toaster, kettle and all the items you’ll need like can openers, chopping board, dish soap etc). Room was large but oddly only had double beds; two queens could easily fit.
Stayed 4 nights in Jan 2024
Response from People & Culture Advisor on 26 Jan 2024
Hi Connie,Thank you for your wonderfully detailed review of the Old House Hotel. We look forward to welcoming you back again soon and wish you a lovely winter season.

8/10 Good

Dan, Medicine Hat

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from People & Culture Advisor on 26 Jan 2024
Thank you for your great review!

10/10 Excellent

Christopher, Campbell River

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from People & Culture Advisor on 26 Jan 2024
Thank you Christopher for your 5 star review of the Old House Hotel!

10/10 Excellent

cameron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Outdoor pool and hotub as well as tea,coffee and snacks available in the lobbies was a great surprise. We didnt receive a doggie welcome as advertised and a desk agent was a bit rude the times my family and I went to the pool, but other than that it was a nice place to stay.
Stayed 1 night in Dec 2023
Response from People & Culture Advisor on 26 Jan 2024
Hi Cameron,Thank you for the 5 star review! We are pleased you and your family had a lovely time enjoying the outdoor heated pool. We sincerely apologize that you did not always receive our warm West Coast welcome. Our Guest Services Manager has used your feedback as a coaching opportunity. We hope to welcome you back again!Have a lovely winter season.Warm regards,Paula

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from People & Culture Advisor on 26 Jan 2024
Thank you for the 5 star review!

2/10 Terrible

Natalia

Stayed 1 night in Dec 2023

8/10 Good

Taylor

Business traveller
Liked: Staff & service, room comfort
Business Travel
The overall stay was great - it's my go-to place to stay while I am in for business. A safe place, with great amenities, and close to restaurants and town. The rooms are nice and big if you want to host people or stay in the kitchen. This stay though wasn't as clean as previous stays. The teapot still had dishwater in it, and the living room had some dust and it seemed to get a touch up then a proper clean. The room is also dated. As someone who travels for business a lot, I am looking for more USB A/C ports and better outlet proportions throughout the room. The room was also in the other building with further access to the other amenities, potentially a personal preference to make for next time. The room was also smaller than the main buildings and the same price as the main building rooms. Overall though good experience
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from People & Culture Advisor on 14 Dec 2023
Thank you :)

6/10 Okay

FRANCOIS

Travelled with family
Liked: Staff & service
Best Western here we come.
We kind of got sucked in by the advertising. Wonderful, it was just ok. It appeared old and felt old inside. No couch, 1 good chair plus a table and 2 chairs, the beds were ok and cleaned. No restaurant just a coffee machine and few cookies. No breakfast of any kind. The staff was very polite, pleasant. Cannot recommend.
Stayed 1 night in Dec 2023
Response from People & Culture Advisor on 14 Dec 2023
Hello Francois,Thank you for taking the time to send us your feedback and thank you for your kind words regarding our wonderful staff.We are sorry to read that you were disappointed the hotel does not offer breakfast. Our guest service team is always happy to recommend wonderful restaurants within walking distance from the hotel, as well as some local gems a short car ride away. The legendary Locals restaurant is next door and although they do not offer breakfast during the week, they serve a phenomenal brunch on weekends. For those on the go, we offer gourmet coffee selections in our lobby as well as freshly baked cookies and fruit.We do hope to have the opportunity to welcome you back again and wish you a happy & healthy holiday season.

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from People & Culture Advisor on 14 Dec 2023
Thank you for your review.

10/10 Excellent

Derek

Stayed 1 night in Nov 2023
Response from People & Culture Advisor on 26 Jan 2024
Thank you for giving the Old House Hotel a 5 out 5 review!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here. It is comfortable and cozy and the hot tub is always a nice treat. What I did not like about my stay this time is that the clock in my bedroom had an alarm set for 5am!! I was not happy to be woken up so early 😒 I will definitely be unplugging the clock next time, just in case!
Stayed 1 night in Nov 2023
Response from People & Culture Advisor on 14 Dec 2023
Hello Amy,Thank you for your great review! We are pleased you had another comfy & cozy stay.On behalf of our team, we sincerely apologies that clock alarm woke you up! Our housekeeping manager has used your feedback as a coaching opportunity to ensure this does not happen again. Thank you for bringing this to our attention.We wish you a happy & healthy holiday seaon.Paula

10/10 Excellent

Chelaine

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked well for my unique circumstances.
Stayed 1 night in Nov 2023
Response from People & Culture Advisor on 14 Dec 2023
Thank you for your review.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Honestly the entire stay was amazing. The room was clean and had all of the amenities that we could want. The bed was super comfortable and the atmosphere was peaceful. We had spa booked for our first night and the ladies who helped us at the spa were 12/10 for service. They really went above and beyond to make sure that we had an amazing experience. The pool and hot tub facilities were perfect as well. My only negative comment would have to be the check-in experience at the front desk. We arrived early and thought we would TRY for an early check in - no harm if it didn't work out. When we arrived the two front desk attendants were chatting to each other and actually ignored us until they were finished their conversation. 😳 there was also garbage (candy wrappers) behind the front desk. When I asked about an early check in - the one front desk agent actually rolled her eyes. The other was friendly but definitely let it be known that we were early and being an incovinience. I have never experience a check-in like that before but thankfully the rest of the stay only got better. The front desk agent who did our check out was extremely friendly and professional.
Stayed 2 nights in Nov 2023
Response from People & Culture Advisor on 14 Dec 2023
Hello Sarah,Thank you for your review and your kind words towards our Ohspa team. We do agree they are 12/10.On behalf of our Old House Hotel team, we sincerely apologies your check-in experience was not our normal warm west coast welcome. Our guest service manager has used your feedback as a coaching opportunity. There is absolutely no harm in asking for an early check-in. If the suite type you booked is available, our team will happily check you in. We hope to have the opportunity to welcome you back again. Until then, we wish you a happy & healthy winter season.Paula

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, amazing staff will definitely be going back
Stayed 1 night in Nov 2023
Response from People & Culture Advisor on 14 Dec 2023
Thank you Ella, for your kind review.We wish you a warm & cozy winter season.

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room.. just beautiful to stay!
Stayed 1 night in Nov 2023
Response from People & Culture Advisor on 14 Dec 2023
Thank you Joanna, for your lovely review.

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023
Response from People & Culture Advisor on 14 Dec 2023
Thank you for your 10 of 10 review!

10/10 Excellent

Russell

Stayed 1 night in Nov 2023
Response from People & Culture Advisor on 14 Dec 2023
Hi Russell,Thank you for the 5 star review!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from People & Culture Advisor on 14 Dec 2023
Dear Jason,Thank you for the 10 out of 10 review!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from People & Culture Advisor on 14 Dec 2023
Thank you Alison, for the 10 out of 10 review!

10/10 Excellent

Greg, Lone Butte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to a great restaurant. Walking paths and situated between Courtney and Comox so convenient. Very nice rooms.
Stayed 1 night in Oct 2023
Response from People & Culture Advisor on 14 Dec 2023
Dear Greg,Thank you for taking the time to write a wonderful review.We look forward to welcoming you back again soon.

10/10 Excellent

Ashley

Travelled with partner
Liked: Amenities
We had a great stay here! Room was nice, clean and amenities were fantastic!
Stayed 3 nights in Oct 2023
Response from People & Culture Advisor on 14 Dec 2023
Thank you!

8/10 Good

Nick

Liked: Cleanliness, amenities, property conditions & facilities
A pleasant enough stay for a couple of nights to explore the Comox valley. The kitchenette was useful. Staff were helpful if you asked something of them, but weren’t overly forthcoming. Courtenay isn’t the nicest of towns and has limited eating options.
Stayed 2 nights in Oct 2023
Response from People & Culture Advisor on 14 Dec 2023
Hi Nick,Thank you for taking the time to send us your feedback. Our guest service team is always happy to share local knowledge and hidden gems. The Comox Valley has lots of great beaches, hikes, river walks, brewpubs, coffee shops, boutiques and lets not forget about Mt Washington ;) We do hope to welcome you back to have the opportunity to wow you with the local Comox Valley experience.Until then, we wish you a healthy & happy winter season.

10/10 Excellent

Neacol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from People & Culture Advisor on 14 Dec 2023
Thank you for your 10 out of 10 review!

10/10 Excellent

Davina

Stayed 3 nights in Oct 2023
Response from People & Culture Advisor on 14 Dec 2023
Thank you for your great review!

10/10 Excellent

Denise

Stayed 2 nights in Oct 2023
Response from People & Culture Advisor on 14 Dec 2023
Thank you for your 5 star reveiw!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from People & Culture Advisor on 14 Dec 2023
Hi Donna,Thank you for the 5 star review!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Clean rooms, great service.
Stayed 4 nights in Oct 2023
Response from People & Culture Advisor on 14 Dec 2023
Thank you Mark for your 5 star review!

10/10 Excellent

Clarence

Stayed 2 nights in Oct 2023
Response from People & Culture Advisor on 14 Dec 2023
Hi Clarence,Thank you for your 10 out of 10 review!

6/10 Okay

Mayjil

Stayed 1 night in Sep 2023
Response from People & Culture Advisor on 14 Dec 2023
Thank you for taking the time to send a review.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super classy!
Stayed 1 night in Oct 2023