California State University San Marcos

The worst check in and check out process I’ve ever experience. I was told multiple times to come back and my room would be ready but was not. I wasted time waiting around to check in. If they would have been up front with me in the first place I would have went exploded instead of sticking around. I was not the only person in this situation but I believe others had it worse. People were in the lobby with suitcases open trying to get ready for their event. I understand they were booked so it had taken extra time to clean all the rooms but for the price people pay to stay there, you would think planning ahead in those situations with more staff would be a reasonable ask. The stay went fine after all of that but at check out I was told to “hold on” by the front desk clerk in the middle of talking so she could call someone on her cell. I let her do her thing and was just brushed off and told they have my card so they will just charge it. It would have taken a minute to just finish with me and proceed on what she needed to do. I would like to mentions that the maintenance guy that came to fix out tv was the only pleasant and prompt staff I came in contact with my whole stay. First and last time I will stay at a margaritaville.