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Thank you Brenda for this kind words to Service Plus Inns & Suites staff, this will definitely be shared to the team.And we are looking forward to seeing you again.
Was a little late to check out as i was hung over, they where patient with me and didnt give me a hard time at all
Logan
Stayed 1 night in Apr 2024
Response from Marichu on 20 Apr 2024
Hi Logan,Thank you for your review. We aim to provide you a comfortable stay at Service Plus Inns & Suites and we are happy we have met your expectations.We are looking forward to hosting you again.
Check in was great. Room very clean and quiet. Hot tub nice and clean
Larry
Stayed 1 night in Apr 2024
Response from Marichu on 17 Apr 2024
Hi Larry,Thank you for leaving a review and a Perfect 5 rating, we highly appreciate it.We are happy that your check-in process was smooth and great. The enjoyment you had during your recent stay is one of our achievement.Thank you once again and looking forward to seeing you again!
10/10 Excellent
Wendy
8 Apr 2024
Wendy
Stayed 1 night in Apr 2024
Response from Marichu on 28 Apr 2024
Thank you Wendy for leaving Service Plus Inns & Suites Calgary a perfect score and we are looking forward to welcoming you back.
Manager was not ready to understand our situation, we arrived late there as of late flight.
PRADEEP
Stayed 1 night in Mar 2024
Response from Marichu on 19 Mar 2024
Dear Pradeep,Thank you for leaving a comment.Manager was kind enough to give you a late checkout until 1pm as consideration. You were offered to leave your belongings but chose not to. Do note, it is the hotel policy to charge late checkout at 4:30pm.It was sad regardless of the option given, was declined from your end.We do hope you have a wonderful day!
Excellent staff. Simon checked me in. Very kind and helpful! Rooms are perfect- clean, quiet, great night's rest!
Eric
Stayed 1 night in Mar 2024
Response from Marichu on 14 Mar 2024
Hi Eric,Thank you for reviewing Service Plus Inns & Suites and acknowledging the fantastic service from Simon (front desk). We are happy that you had an overall perfect stay with us.Looking forward to seeing you again!
Hi Lorena,Thank you for this awesome comment towards Front Desk staff, we are glad you had a wonderful staycations and looking forward to hosting you again.
Hi Alisia,Thank you for giving Sure Stay Plus a 5/5 rating. We appreciate it. We are glad you has a wonderful time in our pool while staying and looking forward to seeing you.
The front desk check in staff was very friendly. Room was not clean (hair in the beds and bath tub) beds I found to be hard. Overall it was a place to sleep but I wouldn’t stay at this place again
Ashley
Stayed 1 night in Feb 2024
Response from Marichu on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Appreciate your feedback regarding front desk staff. We aim to have you a warm welcome and comfortable stay.On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Dear Araceli,Thank you for this Perfect 5 rating, we appreciate it.Looking forward to welcoming you back.
6/10 Okay
Major Singh
28 Feb 2024
Major Singh
Stayed 2 nights in Feb 2024
Response from Marichu on 1 Mar 2024
Hi Major Singh,Thank you for leaving us a rating and we do apologize if the expectations were not met during your stay. Appreciate if you can elaborate further.
Rooms and property was nice and clean, breakfast was nice. It was convenient place from my event place.
I feel customer service can be better if staff can reply with smile. At couple of occasions, we felt they are answering rudely.
We understand it can happen in busy times but as a customer point of view, we felt really bad at first.
Tejalkumari
Stayed 1 night in Feb 2024
Response from Marichu on 1 Mar 2024
Hi Tejalkumari,Thank you for rating Sure Stay a 5 star rating and we appreciate your understanding. I totally agree with you that smile should always be there.Looking forward to your future stay with us.
10/10 Excellent
Monica
27 Feb 2024
Liked: Amenities
Super friendly front end staff
Monica
Stayed 1 night in Feb 2024
Response from Marichu on 27 Feb 2024
Hi Monica,Thank you for this amazing feedback and we are glad you had a wonderful stay with us.
8/10 Good
Brandee
25 Feb 2024
Brandee
Stayed 1 night in Feb 2024
Response from Marichu on 21 Mar 2024
Thank you Brandee for 4/5 rating, we appreciate it. We are looking forward to seeing you again.
Hi Courtney,Thank you for taking time to complete the survey and leaving a remark, we appreciate the 5stars.We are looking forward to hosting you again.
8/10 Good
gordon
Travelled with partner
22 Feb 2024
Liked: Cleanliness, staff & service
Not many dining areas around
gordon
Stayed 1 night in Feb 2024
Response from Marichu on 23 Feb 2024
Dear Gordon,Thank you for completing the survey and as well as the rating. Do note that 5-7 minutes drive from the hotel, there are so many options of dining area in 130 Avenue. Closer to the hotel, we got Mohave Grill at the Deerfoot Inn and Casino, down the hill you got options too. Please reach the front desk for any assistance.Once again, thank you for the remarks and looking forward to welcoming you back.
6/10 Okay
Ashley
Travelled with family
22 Feb 2024
Disliked: Staff & service, amenities
Pool is small and seems unheated. We went on a long weekend and it was very busy and loud. Kids were disappointed. They had 1 staff at the desk to handle check-ins, phone calls, and for some strange reason, giving out towels (why not have them at the pool?) Poor location in an industrial area with not much around. Breakfast was ok but we went early as we were told there is usually a line up. Signs everywhere saying don't do this or that.
Ashley
Stayed 1 night in Feb 2024
Response from Marichu on 22 Feb 2024
Dear Ashley,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Tammy
21 Feb 2024
Tammy
Stayed 1 night in Feb 2024
Response from Marichu on 21 Mar 2024
Thank you Tammy for the generous perfect score. We are glad you had a wonderful staycation. See you again!
Hi Codi,Thank you for leaving a Perfect 5 rating! See you again.
2/10 Terrible
Amanda
17 Feb 2024
Amanda
Stayed 1 night in Feb 2024
Response from Marichu on 21 Mar 2024
Dear Amanda,Appreciate your time in rating Service Plus Inns & Suites, it would be good if you can elaborate further that disappoints you stay. Upon checking, this stay was actually on a cancelled status which you supposed to arrive 16 February and departing 17 February 2024.Again, your comment will aid the hotel improvement and polish the areas that needs to improve.
6/10 Okay
Cassandra
Travelled with family and small children
13 Feb 2024
Liked: Staff & service
Staff was great. Breakfast was only ok… waffle mix was old and the eggs were powdered. Kids liked the water slide.
Cassandra
Stayed 1 night in Feb 2024
Response from Marichu on 13 Feb 2024
Hi Cassandra,Thank you for leaving rating for Sure Stay Plus Calgary South, we are happy that your kids liked the water slide and the hotel staff. Do keep note, your feedback about the eggs and waffle mix were noted and passed on. We are looking forward to welcoming you back.
Staff needs to pop their head into the pool area once every half hour or so. There was a bunch of young teen girls climbing up the waterslide from the pool. The fact that nobody got hurt is amazing but them doing that prevented any kids, including my nine year old from using the waterslide and they did it for well over an hour and a half. Their parents were all visiting in tbe lobby while this was taking place. Otherwise was a great stay. Breakfast was very good and we would stay again!
Marco
Stayed 1 night in Feb 2024
Response from Marichu on 5 Feb 2024
Dear Marco,Thank you for leaving a review and a comment, we appreciate your time. We understand that weekends could be overwhelming to all including Front Desk. Since, we do not have lifeguards in the pool nor a personnel monitoring, we do have policy stipulated that all 12 years old children/teenagers should be accompanied by parents, this is included in the Sports Policy terms & Conditions. Our apology that this situation made you and your family uncomfortable. Besides, we are happy with the breakfast selection and we are looking forward to see you again.
Hi Joyce,Thank you for leaving us a Perfect 5 rating, we appreciate it. We are glad you had a wonderful stay with us and looking forward to your future stay with us.
The staff are super friendly and accommodating. The room was clean and we truly enjoyed our stay.
Geoffrey
Stayed 1 night in Feb 2024
Response from Marichu on 5 Feb 2024
Hi Geoffrey,Thank you so much for this amazing remarks towards our staff, this really mean to us. We are happy that you enjoyed your stay in our clean room and we are looking forward to host you again.
8/10 Good
Brandee
5 Feb 2024
Brandee
Stayed 1 night in Feb 2024
Response from Marichu on 25 Mar 2024
Hi Brandee,Thank you for leaving a 4star rating, we appreciate it.
6/10 Okay
Daryl
2 Feb 2024
Liked: Staff & service
Daryl
Stayed 2 nights in Jan 2024
Response from Marichu on 5 Feb 2024
Hi Dary,Thank you for rating Sure Stay Plus Calgary South! We are looking forward to welcoming you back.
It was a complete pleasure staying at this hotel. I would definitely choose this one again for my travel needs. There could be slight variations in the breakfast every day, but everything else was really good.
Muhammad
Stayed 3 nights in Jan 2024
Response from Marichu on 2 Feb 2024
Hi Muhammad,It was our pleasure hosting your stay at Sure Stay Plus Calgary South! Thank you so much for the overall excellent feedback, our team really appreciate it. We are looking forward to welcoming you back. Take care.
Staff at reception were incredible nice, helpful and polite..
Nice breakfast, lots of options, one of the best I have had in a hotel :)
Convenient location for my visit
Thanks!
Luis
Stayed 1 night in Jan 2024
Response from Marichu on 1 Feb 2024
Hi Luis,Thank you for staying at Sure Stay Plus Calgary South! This amazing feedback is shared with the team and definitely brightens our day. We are happy to hear that your overall stay was excellent and met your expectations. We are looking forward to welcoming you back. Have a great day!
8/10 Good
Hardeep
28 Jan 2024
Liked: Cleanliness, staff & service
Hardeep
Stayed 2 nights in Jan 2024
Response from Marichu on 29 Jan 2024
Hi Hardeep,Thank you for rating Sure Stay Plus! Looking forward to welcoming you back.
8/10 Good
Darin
Travelled with partner
28 Jan 2024
Liked: Cleanliness, staff & service
Domestic disturbance in the middle of the night. Police were dispatched. We were not impressed especially being right outside our window.
Hot tub jets not the greatest.
Staff is friendly. Breakfast was pretty good being it was complimentary.
Darin
Stayed 2 nights in Jan 2024
Response from Marichu on 29 Jan 2024
Dear Darin,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Incidents happened and out of our hand however we tried resolving them as much as we can.Thank you for your feedback towards staff as well as the breakfast.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
8/10 Good
Brenda
28 Jan 2024
Brenda
Stayed 1 night in Jan 2024
Response from Marichu on 25 Mar 2024
Dear Brenda,Thank you for leaving a 4-star rating, we appreciate it.
Great front staff, very friendly and helpful. Great pool and waterslide.
Angela
Stayed 1 night in Jan 2024
Response from Marichu on 29 Jan 2024
Thank you Angela for taking time in reviewing Sure Stay Plus. Appreciate the acknowledgement about the friendliness, helpfulness and the overall great feedback towards front desk. Love to hear you enjoyed the pool and the water slide. Looking forward to seeing you again.
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Appreciate if you can share which in particular food at the breakfast room was bad.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Great location and supportive staffs when help is needed.
Oluwakemi
Stayed 1 night in Jan 2024
Response from Marichu Felisilda on 25 Jan 2024
Dear Oluwakemi,Thank you for reviewing Sure Stay Plus Calgary South! We are glad that our staffs extended helping hands during your stay and we go-all out! Happy to hear the location suits the purpose of your stay. We are looking forward to host you again!
Well kept and the staff is amazing!!!
The one thing that was RIGHT ON TIME….
The buffet for breakfast is 7-9 and BELIEVE me, it ended at 8:59:59. So get there early to eat :)
Lisa
Stayed 1 night in Dec 2023
Response from Marichu on 17 Jan 2024
Hello Lisa,Thank you for giving Sure Stay Plus a generous 5/5 rating. Your comment is really appreciated and will definitely be shared. We are pleased you enjoyed your stay with us and we are looking forward to welcoming you back. Stay warm!
All in all it was a good stay. It was really cold outside and never had a problem with heat or power or anything inside. Having the breakfast buffet included is a nice little bonus, and I suppose the only thing I would suggest the hot food gets filled a little bit quicker but other than that great place, I look forward to staying again in the future.
Mark
Stayed 3 nights in Jan 2024
Response from Marichu on 17 Jan 2024
Hi Mark,Thank you for staying and leaving a perfect rating for Sure Stay Plus! We are happy to hear you had a great time with your stay and we appreciate the feedback, we will share your suggestions to our breakfast colleague. Have a great day and stay warm.