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Reviews of New Palace Hotel

2.5 out of 5
New Palace Hotel
17 Soliman El-Halaby, Cairo

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 27 reviews" "
Rating 8 - Good. 5 out of 27 reviews" "
Rating 6 - Okay. 2 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 3 out of 27 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julianne, Mosman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central spot to stay and fabulous help with assistance in booking trains, tours, trips etc.
Stayed 3 nights in Sep 2023

4/10 Poor

James H

Stayed 2 nights in Sep 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been lucky to travel to several wonderful locations around the world on an economy budget, and after staying at New Palace Hotel for the past week I can truly say that this was one of the best experiences I have ever had anywhere! The staff here are very friendly and helpful, the rooms are comfortable with good TV, frig, Wifi, etc, the roof top cafe and housekeeping are very good, etc. The hotel is centrally located in downtown Cairo, and the staff are great with helping arrange tours and transportation. The experience at New Palace Hotel truly helped make my visit to Egypt a wonderful journey to this beautiful historic area of the world!

2/10 Terrible

Abow

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

MOHAMED, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays i ever had in cairo. Very clean ans helpful staff
Stayed 1 night in Aug 2022
Response from Hend Amin on 7 Sept 2022
Thank you so much for the review ,we hope you enjoyed staying at the hotel and hope we will see you again

2/10 Terrible

Tamer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible stay
very bad experience, very bad location
Stayed 1 night in Aug 2022
Response from Ahmed Essam on 16 Aug 2022
الزبون لم يسكن في الفندق،،،لان بطاقته الشخصية القاهرة والفندق ممنوع فيه تسكين سكان القاهرة والجيزة والقليوبية بناء علي تعليمات قسم الازبكية

8/10 Good

Matthew

Liked: Staff & service
Stayed 6 nights in Nov 2021
Response from Hend Amin on 7 Sept 2022
Thank you so much for the rating ,we hope you enjoyed staying at the hotel and hope we will see you again

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Hend Amin on 7 Sept 2022
Thank you so much for the rating ,we hope you enjoyed staying at the hotel and hope we will see you again

8/10 Good

Majid

Stayed 2 nights in Oct 2019
Response from Hend Amin on 7 Sept 2022
Thank you so much for the rating ,we hope you enjoyed staying at the hotel and hope we will see you again

6/10 Okay

Hemant

Disliked: Cleanliness, property conditions & facilities
Average, at best
The main positive for this hotel is its proximity to the centre of Cairo. The room itself is ok however the bathroom leaves much to be desired. Much of it needs to be torn down and rebuilt. On the plus side, the maintenance guy was very quick to fix up what seemed to be a bathroom that was older than Tutankhamen himself.
Stayed 3 nights in Oct 2019
Response from Ahmed on 21 Dec 2019
Thank you for the review,,,we already did all of maintenance regarding all the bathrooms at the hotel ,we already improved all of them ,,,,it was good that the man came and fix it immediately and is not bad to be old and work ,,,everyone will be old one day but the good thing that he is old but his response was fast and still caring.....lol

2/10 Terrible

Bibi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay there after checking in. It was dark and unclean. The room was moldy and I gave asthma. The bathroom was wet. The pillow cases looked dirty. The breakfast area looked disgusting, not for humans. The room did not have a window or a phone. The towel rolled up and placed on the bed was small and worn. It was a terrible experience. I need a refund for the full three days.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Ahmed essam on 1 Jul 2019
Thank you for the rating ,hope you enjoyed staying at the hotel

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Ok stay on a budget
Our stay was not very pleasant. The first room we had, there was no hot water. They then switched us to another room which had hot water for 2 minutes, then it needs to “recharge” for half an hour for another 2 minutes. The toilet barely flushed and requires couple of flushes for it to actually work. The place was very worn down, things were falling apart. Overall it was an “ok” experience, nothing to praise about.
Stayed 2 nights in Dec 2018
Response from Ahmed Essam on 15 Dec 2018
Thank you for the review and we appreciate it but in any place you can find anything can happen suddenly ,when there was no hot water we changed immediately the room then the other heater need sometimes so the water can get hot,you staid 2 rooms at the hotel and once there was a complain ,the response was immediately and we were never late to fix it and we will do our best to improve your complain as our priority is to make our guests happy

4/10 Poor

Amien

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Rianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe and comfortable in this hotel. And would come back surely
Stayed 2 nights in Apr 2024

10/10 Excellent

Rianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt really comfortable staying here, will be back soon.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kazuki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
周りのお店も案外ぼったくろうとするところが少ない
Stayed 8 nights in Aug 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hakuna Matata
Calidad precio bien.... faltaría una mosquitera o aconsejo comprar un spray para luchar con los mosquitos. Si llegas al aeropuerto pregunta por su servicio de Taxi económico .
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very good location And Very clean room But I got a lot of mosquito bite😢
Stayed 2 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2019
Response from Hend Amin on 7 Sept 2022
Thank you so much for the rating ,we hope you enjoyed staying at the hotel and hope we will see you again

8/10 Good

Patrizia, Italia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posto tranquillo e accoglenza di tipo famigliare
Stayed 2 nights in Aug 2019
Response from Ahmed Essam on 10 Oct 2019
Thank you so much,,,Gracias amigo

6/10 Okay

Dahye

Liked: Staff & service
Disliked: Cleanliness
이용후기
호스텔 직원은 친절했어요. 하지만 침대와 방의 청결도는 좋진 않았어요. 이불에 모래가 있어서 침낭을 사용해서 잠을 잤어요. 화장실 청결도는 생각보다 좋았어요. 모기가 많아서 잘 때 주의 해야합니다.
Stayed 1 night in Feb 2019

10/10 Excellent

musnad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
إقامة جميلة جدا
رائعة
Stayed 2 nights in Feb 2019

10/10 Excellent

musnad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
رائعة
جميلة جدا
Stayed 1 night in Feb 2019

10/10 Excellent

musnad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اكثر من رائع
بصراحة لي تجارب بالأقامة لديهم وكلها ممتعة وجميلة وتعامل الموظفون اجمل ولي عودة بإذن اللة
Stayed 2 nights in Feb 2019

10/10 Excellent

musnad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اكثر من رائع
رائع والطاقم ودود ومتعاونين جدا وخاصة الأخ سليمان
Stayed 3 nights in Dec 2018
Response from Ahmed Essam on 15 Dec 2018
شكرا جزيلا لحضرتك و نتمني لك أقامه سعيده دائما بالفندق