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"Clean rooms!! And an exceptional front desk girl who went over and above helping us find transportation for our night out, "

"This was my second stay in a week - I was traveling to Ontonagon and used the hotel as a stopover on both ends of my trip. This stay was marginally better than the first stay because the criminal element that had been present on the first evening were no longer around. As previously stated in my initial review, the staff were as accommodating as they could be. They were friendly and professional. As with my previous review for the earlier stay, the same goes for the amenities concerning breakfast, beds being uncomfortable, etc. The place was clean, so that's a plus. I stayed this time around only because I had already previously booked before staying the first night. As previously stated, while the staff were nice, I will not likely stay here again."

"After a long day of travel I went to the rental property. It was on a private road which was not plowed and it was difficult to find the house in the dark. The driveway nor the entrance of the house was cleared so I was standing in snow in tennis shoes trying to get the lock box open to obtain the keys. Upon entering the property it appeared the property had not been used recently. There were cob webs and there were things on the floor that were left from previous renters. Along with cheese stick wrapper on the back of the couch. There was mold behind the toilet and in the shower. The shower was not pictured and was small. Beds were uncomfortable. The view is great just not sure this should be available in middle of a Michigan winter. There was an ice storm and the property lost power and I needed to stay at another location for running water and heat. In the book left by host it stated having access to cable tv and there were supposed to be directions on the coffee table and not directions were found. "

"I can’t wait to stay again. The bed was heavenly and lots of pillows. Aesthetically pleasing features as well. Really enjoyed myself. "

"We had a multi-night stay in Cadillac. Hotel rooms are dated; but they’re currently working on a remodel. The pool room is definitely in need of a renovation- the hand rail on the right side of entering the pool isn’t even attached to the cement anymore. Our shower was not only unclean, but after cleaning it we found out it didn’t drain so they said they would move us to another room with a working shower. We had a lot of stuff and had to move it ourselves and we didn’t get an upgrade or discount or anything for our troubles with that situation. We moved 2 doors down and within a few hours new people were moved into the room - without them fixing the shower. There were so many kids without supervision (lots of running up and down hallways and yelling) that we couldn’t sleep well and the kids were so unruly in the pool room we couldn’t enjoy that either. The breakfast is hot, but leaves a lot to be desired when it comes to taste. However, the staff is wonderful. Ameara was very welcoming and accommodating and offered to take pictures of our group and was just a lovely individual who is doing her best. She made our stay as good as it could be. "

"Bad"

"The room was clean and really nice. We enjoyed the view from the balcony. "

"We were in town for a hockey tournament. They allowed us to come early to drop off our luggage and they allowed us to check out late as we made the championship game. We haven't stayed in a lot of houses, but this was one of the good ones. Would recommend them if asked!!"

"We highly recommend the Pleasant Lake Resort! Accommodations were perfect for our 3 generation family “Snow House” gathering. The hosts were very responsive & provided a clear & seamless check in/out process as well as recommendations for local businesses & activities. The accommodations were clean and well cared for. We were able to sled & skate on the lake and would love to return to enjoy the beach during the summer."