CGSFO Dog Area

Overall, I’d rate this hotel 3.5 out of 5 stars. The property itself is beautiful, very clean, and the rooms were spacious, comfortable, and what you would expect from a 5-star hotel. Unfortunately, the customer service did not match the luxury standard the hotel advertises. During our stay, we called the front desk from the room phone three separate times with no answer, which was frustrating and disappointing. The biggest issue, however, was with the hotel’s Audi car service. The staff was not knowledgeable or helpful when trying to assist us, and the front desk associate at checkout showed little urgency or follow-through. We stood there waiting for over 20 minutes without any updates, and no one ever followed up with us despite being told they would. For a luxury hotel, service and attentiveness matter just as much as the physical property. While the hotel itself is lovely, the lack of responsiveness and customer care left us disappointed overall.

Just to note that there is no private shower. That’s the only thing is if you’re going with a friend or something, the shower is in the room and very open so we had to strategically move around to shower. That’s the only thing. The room is small, but it wasn’t terrible, we were not in the room that often. I will say the street that the hotel is on is cute and quiet but as soon as you step out of that area in Capitol Hill, there were more homeless people, a lot of college students out late and partying. Not a bad thing, just a note. Overall, I was satisfied with this stay.

Amazing property with gorgouse views