Burnt Ridge

This property has a lot of potential but came up short on several levels. The biggest of which was that our Bryte bed was broken and the staff was unable to fix it…so we had three of the worst nights of sleep I can remember ever having in a hotel. Food service seemed a little rough too - we had a lunch order that was incorrect and a breakfast room service order that was 30 minutes late. The positives - staff was friendly, the room was clean and had a number of extras, and the hotel is located in a great area. Despite all of that, we’ll be going elsewhere next time we’re in Jackson

The room was clean with stunning views and prompt service. Reason for the lower rating is because it is overpriced for what you pay for.