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Reviews of NH Collection Buenos Aires Jousten

4 out of 5
NH Collection Buenos Aires Jousten
Av. Corrientes 280, Buenos Aires, Capital Federal

Reviews

8.8

Excellent

Rating 10 - Excellent. 193 out of 393 reviews" "
Rating 8 - Good. 153 out of 393 reviews" "
Rating 6 - Okay. 33 out of 393 reviews" "
Rating 4 - Poor. 10 out of 393 reviews" "
Rating 2 - Terrible. 4 out of 393 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael, Ozark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatly appreciated the early check-in and complimentary upgrade. Would definitely stay again!
Stayed 1 night in Mar 2024
Response from Emmanuel Salgado - Guest Relations on 14 Apr 2024
Dear Michael,We are more than grateful with your kind review and your visit to our city.We will be looking forward to receive you again soon!Kindest of regards!NHC Jousten Team

10/10 Excellent

Young

Stayed 6 nights in Dec 2023
Response from Emmanuel Salgado - Guest Relations on 14 Apr 2024
Dear Mr Young,We are more than greatful for you kind review. We hope you had enjoyed the city as much as youve enjoyed the hotel.We will be looking forward to receive you again soon!Kind Regards

8/10 Good

Sigrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly ,helpful staff, early check in, close to walk to a lot of city sights,
Stayed 2 nights in Feb 2024
Response from Emmanuel Salgado - Guest Relations on 17 Feb 2024
Dear Guest, Thank you for taking the time to share your recent experience at NH Collection Jousten. We appreciate your feedback and are glad to read that have enjoyed your stay and that we have met your expectations. Your comments have been shared with the team to continue to inspire and motivate us to provide exceptional service to our guests. Thank you again for choosing us. We look forward to the opportunity to welcome you back in the near future. Kind regards,

10/10 Excellent

Shaling, Houston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Overall really nice staff and hotel. There is an opportunity to improve customer experience in the hotel’s restaurant.
Stayed 1 night in Jan 2024
Response from Emmanuel Salgado - Guest Relations on 11 Jan 2024
Dear Guest,Thank you for taking the time to share your recent experience at NH Collection JoustenWe appreciate your feedback and are delighted to read that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,

6/10 Okay

matthew

Travelled with group
Disliked: Property conditions & facilities
Not as Advertised
The Hotel.com description was not accurate. The pictures posted did not reflect the true condition of the hotel. Had to change rooms b/c the 1st room’s A/C controls were hanging out do the wall and not working. The 2nd room’s A/C didn’t really work either. Gym was a joke, and there was no roof top bar.
Stayed 3 nights in Dec 2023
Response from Emmanuel Salgado - Guest Relations on 11 Jan 2024
Dear Guest,Thank you for taking the time to share your experience at NH Collection Jousten.Please accept my apologies that your overall experience did not meet your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.On the other hand, allow me to inform you that we do not have a roof top bar at the hotel. The only terrace we have available is the one that is on one of our Jr. SuiteWe are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Kind regards,

10/10 Excellent

Daniel, Scottsboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to shopping and great food. Staff was awesome
Stayed 3 nights in Jan 2024
Response from Emmanuel Salgado - Guest Relations on 11 Jan 2024
Dear Guest,Thank you for taking the time to share your recent experience at NH Collection JoustenWe appreciate your feedback and are delighted to read that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,

6/10 Okay

Kuljit

Travelled with partner
Location was good. Staff tried to assist where they could with maps for seeing attractions. The restaurant in the hotel had meals that were just average. Room cleaning on a certain day was not done. On asking the staff, I got an answer saying they don’t know what happened but they will get the room cleaned. On asking if I could talk they the Manager, they said she was having her lunch. Anyways they got the room cleaned. Also the bathroom stuff like the brushes etc are not in the bathroom. You have to go and ask the reception if you need these. They will provide it.
Stayed 5 nights in Nov 2023
Response from Emmanuel Salgado - Guest Relations on 11 Dec 2023
Dear Guest,Thank you for taking the time to share your experience at NH Collection JoustenWe are glad to read that you enjoyed the atrtractions in the city as well as the service at our restaurant.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

10/10 Excellent

Alice, Coamo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Breakfast had very good options. Friendly and very courteous staff.
Stayed 1 night in Nov 2023
Response from Emmanuel Salgado - Guest Relations on 4 Dec 2023
Dear Guest, Thank you very much for sharing yor experience in NH Collection Jousten!We are glad to read that we met yor expectation with the service that we provided you as well as to know that the location of the hotel was a plus in your stay with us. We look forward to welcome you back in a near future.Kindest of regards,

6/10 Okay

Juan Ignacio

C
Stayed 1 night in Aug 2023
Response from Emmanuel Salgado - Guest Relations on 26 Aug 2023
Estimado Huésped, Muchas gracias por haber compartido su experiencia en NH Collection Jousten!El feedback de todos nuestros clientes nos incentiva a mejorar el servicio que brindamos día a dïa.Esperamos darle la bienvenida nuevamente pronto!Un saludo cordial,

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Al hacer el check in me ofrecieron un upgrade a una suit , excelente servicio
Stayed 2 nights in Jul 2023
Response from Emmanuel Salgado on 29 Jul 2023
Estimiada Mayra,Muchas gracias por dejarnos un comentario acerca de su experiencia. Nos gratifica leer que nuestro servicio y nuestras instalaciones le resultaron de su agrado.Un saludo cordial de parte de todo nuestro staff

8/10 Good

DIEGO

Business traveller
Liked: Property conditions & facilities
lindo hotel
muy lindo hotel en un edifcio historico frente al centro Kirschner y a metros de Puerto Madero
Stayed 3 nights in Jul 2023
Response from Emmanuel Salgado. on 23 Jul 2023
Estimado Huésped,Muchas gracias por haberse tomado unos minutos para comentarnos su experiencia en NH Colelction Jousten! Nos alegra que la ubicación de nuestras instalaciones le hayan resultado un plus en su estadía.Esperamos darle la bienvenida nuevamente pronto!Un saludo cordial,

10/10 Excellent

ARLENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel in central Buenos Aires. It's within a 10 minute walking distance for sightseeing eg Casa Rosada, Plaza del Mayo, and to the ferry terminal to Montevideo. The room was modern, comfortable and good size. Breakfast consisted of a buffet such as fruits, cereals, smoothies, juices, pastries. The staff were friendly and helpful in particular the young gentlemen in reception. During my trip when out sightseeing, I was robbed. The receptionist assisted me in providing directions to the tourist police, contacting my embassy etc. I'm very grateful for all their assistance.
Stayed 3 nights in Apr 2023
Response from Emmanuel, Guest Relations on 21 Jun 2023
We appreciate your comment. Our staff appreciates your assessment of our service and facilities, it makes us feel proud of our work and that we have made you have a pleasant stay.We hope to receive you againBest regards,

4/10 Poor

Jose, Doral

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location. No A/C service provided even though it was available and it was hot. They informed me they stop using A/C during the fall.
Stayed 4 nights in Apr 2023
Response from NH Collection Jousten -Front Desk- on 4 May 2023
Dear Guest,We would like to thank you for choosing us during your stay in Buenos Aires and for taking the time to leave us a message in Expedia.com, comments like this one will encourage us to improve our relations with our guests.We will be hoping to receive you again soon!Best Regards!

10/10 Excellent

Luis, San Juan

Travelled with partner
Liked: Staff & service, amenities
Very good
Stayed 1 night in Apr 2023
Response from Viviana. FOM NH Collection Jousten on 18 Apr 2023
Dear Guest, We would like to thank you for choosing our Hotel during your stay in Buenos AiresOur priority is to offer an excellent service and to provide the best experiences for our guests.We really appreciate your excellent comments, comments like yours provides with the esteem to continue in our daily effort. We hope to welcome you back soon, Team NH Collection Jousten

4/10 Poor

Alicia

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Viviana. FOM NH Collection Jousten on 26 Mar 2023
Estimada Huésped, Junto con saludarla nos gustaría agradecerle el tiempo que ha tomado para evaluar su estadía en NH Collection Jousten.Sentimos mucho no haber podido superar sus expectativas en esta oportunidad.Si pudiera tomar un tiempo para hacernos llegar su feedback de manera privada sería muy positivo a fin de que sepamos en puntos deberemos trabajar a para lograr la excelencia. Esperamos también tener la oportunidad de volver a recibirla para tener la oportunidad de revertir su primera impresión.Cordialmente,

10/10 Excellent

Loreen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in Buenos Aires
The location was perfect and the hotel was clean. Morning breakfast was excellent and front desk staff allowed us an early check in and were very helpful with restaurant recommendations and ordering cabs.
Stayed 3 nights in Feb 2023
Response from Staff NHC Jousten on 18 Mar 2023
Dear Loreen, The whole team of NH Collection Jousten extends the greatest thanks to you and your very constructive review. Be sure we will extend your comments to each member of the front desk and the food and beverage departments. We will be looking forward to welcome you again in the near future. Best Regards,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel with large bedrooms and nice en-suite, fantastic breakfast, and hotel is in a great location
Stayed 3 nights in Mar 2023
Response from Staff NHC Jousten on 18 Mar 2023
Dear Gary,Thank you very much for sharing your experience at the NH Collection Jousten Hotel through Expedia. We really appreciate the excellent comment, which is always encouraging for us. Be sure your comment will be extended to our staff. We will be looking forward to welcome you again. Best Regards,

6/10 Okay

Joseph

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The gym was being renovated so I couldn’t train for 3 days. The hotel didn’t offer any compensation, not even a free breakfast! Service at breakfast was very slow. Waited 20 minutes for two eggs over easy!
Stayed 2 nights in Feb 2023
Response from Staff NHC Jousten on 6 Mar 2023
Dear Joseph,Its a pleasure for us receive you commentsabout your stay.We apologise about what happened with the details you have previously mentioned, well take into account each of them in order to improve our service.We hope that this will not be an inconvenience for you to have a next stay with us.¡We really hope see you soon !Best Wishes

10/10 Excellent

Vivienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in a historic building.
Stayed 4 nights in Feb 2023
Response from Staff NHC Jousten on 28 Feb 2023
Dear Vivienne,Thank you very much for your excellent comment! It is our main goal that our clients feel comfortable with our facilities and services, we hope to welcome you soon.

8/10 Good

Rita

Travelled with partner
Liked: Cleanliness, staff & service
Excellent staff and very helpful. Nice breakfast and hotel is 10 mins walk to puerto madero.
Stayed 2 nights in Feb 2023
Response from Staff NHC Jousten on 27 Feb 2023
Dear Rita, Thank you very much for sharing your experience at the NH Collection Jousten Hotel throught Expedia.We really appreciate your excellent contribution! We hope see you soon.Our best wishes

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in great location
Fantastic hotel and staff were super helpful. We got the Tienda Leon bus $14 from EZE and the bus station was a short 5min walk to the hotel. Beautiful, clean and spacious room - thank you!
Stayed 1 night in Jan 2023
Response from Staff NHC Jousten on 24 Jan 2023
Dear Madam,Thank you so much for your feedback and the time you have taken to leave us your opinion about your experience in our Hotel.We are glad to know that you have had a pleasant experience with our location, facilities and service that was great for you.Kind Regards,

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful front desk. Permitted a late check-out at a reasonable fee which helps with late night flights. Very nice room.
Response from Staff NHC Jousten on 24 Jan 2023
Dear Martha, Thank you very much for your excellent comment.Its a pleasure for us that our clients feel comfortable with our facilities and services. Were glad to read that you enjoyed every moment of your stay. ¡We hope to welcome you soon!Kind Regards and best wishes

10/10 Excellent

Arlene, Hamburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in. Morelba at Reception was extremely helpful checking in and out. We just arrived from a cruise and we’re also heading to Iguazu. Had a wonderful stay at NH. Will definitely loom for thin this chain in other cities!
Stayed 1 night in Jan 2023
Response from Staff NHC Jousten on 18 Jan 2023
Dear Arlene,Thank you very much for stay with us and feedback about your experience in NH Collection Jousten!We are so happy to read your appreciation for the location and the attention of our whole staff.We always looking to exceed the expectations, were glad to know that we could ensure you haved a pleasant stay.We are looking forward to welcome you again in a near future.Kind Regards

8/10 Good

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facelift to this older property. Room well appointed. I did have a couple of issues with the room though, the air conditioning wasn't as strong in the room as it should be and the waterproofing in the shower seemed to be not working as water was leaking into the bathroom and entry way after using the shower. If these maintenance issues were fixed, this would be a great place to stay.

8/10 Good

Alicia Cornejo

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very convenient for public transport. Staff was very friendly and efficient. Room was large and very nice. All in all, a great place to stay in Buenos Aires if you want to be in the City Center. Also 5 min walk to Puerto Madero
Stayed 18 nights in Sep 2022
Response from Staff NHC Jousten. on 18 Oct 2022
Dear Guest, We would like to take this opportunity to thank you for choosing us, for your stay in Buenos Aires as well as for taking the time to send us your experience with us.It is our main goal that our clients feel comfortable with our facilities and services. ¡We hope to welcome you soon!Kind Rgerads,

10/10 Excellent

wilmo, doral

Stayed 1 night in Oct 2022

8/10 Good

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

8/10 Good

Liliana

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were absolutely amazing. Everyone was willing to answer our questions and quick to help with what we needed. Overall the property was subpar. For example some of the bed linens had some holes/tears and the overhead shower did not work.
Stayed 7 nights in Jul 2022
Response from Staff NHC Jousten on 24 Jul 2022
Dear Guest, We would like to take this opportunity to thank you for choosing us for your stay as well as for taking your time to send us your comments. We also hope to have been able to address your concerns during your stay. We really appreciate the suggestions, comments like yours provides with the continue in our daily effort. Hoping to welcome you back for your next stay. Regards

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 5 nights in May 2022
Response from Staff NHC Jousten on 1 Jul 2022
Estimada Huésped, Agradecemos que haya tomado un minuto de su tiempo para comentarnos acerca de su experiencia. Nos alegra saber que la misma fue de su agrado, nuestro mayor deseo que nos elija nuevamente y disfrute de nuestras nuevas instalaciones y el servicio que tanto nos caracteriza. Saludos

10/10 Excellent

Gonzalo

Stayed 1 night in May 2022
Response from Staff NHC Jousten on 1 Jul 2022
Estimado Huésped, ¡Muchas gracias por su excelente review! Nos complace recibir un impecable 10 y saber que la estadía y el establecimiento cumplió con sus expectativas. Esperamos vuelva pronto. Saludos. Staff NHC Jousten.

10/10 Excellent

EDWARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great location, beautiful place. I would definitely stay once again. Breakfast could be better, but is ok.
Stayed 4 nights in Apr 2022

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and kind
Stayed 6 nights in Apr 2022

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel with beautiful period features. Well appointed, clean and very comfortable room and shower, and with great views of Avenida Corrientes. Staff is very friendly and professional.
Stayed 1 night in Mar 2022
Response from Front Desk on 3 Apr 2022
Dear Leonardo, We would like to take this opportunity to thank you for choosing us for your stay as well as for taking your time to send us your comments. We really appreciate the excellent comments, comments like yours provides with the esteem to continue in our daily effort. Hoping to welcome you back for your next stay. Regards,

10/10 Excellent

Federico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Sussel

Stayed 6 nights in Nov 2021

8/10 Good

pia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had issues at the beginning. However the issues were resolved right away. Milagros and Pilar were very nice and informative. Thank You very much for everything.
Stayed 6 nights in Nov 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020
Response from Lara Scopel Guest relations on 8 Mar 2020
Estimado cliente, ¡Muchas gracias por calificarnos a través de Expedia! Esperamos volver a contar con su visita próximamente. Cordialmente,

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020
Response from Lara Scopel. Guest Relations on 30 Mar 2020
Estimado cliente, En primer lugar, quiero extenderle mi más sincero agradecimiento por haberse tomado el tiempo de puntuar al hotel. Esperamos su visita nuevamente,

10/10 Excellent

Dorin O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect lodging in downtown
The entire experience was excellent. All personnel was very attentive to details and ready to help. Delicious food, clean room, exciting environment, outstanding service. The location is close to everything in downtown.
Stayed 6 nights in Feb 2020
Response from Lara Scopel Guest relations on 2 Mar 2020
Dear Dorin, We would like to take this opportunity to thank you for choosing us for your stay as well as for taking your time to send us your comments. We really appreciate the excellent comments, comments like yours provides with the esteem to continue in our daily effort. Hoping to welcome you back for your next stay. Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One negative - and only one- expedia states laundry on site. (they will send it out if you want to pay $1.33 for socks or underwear) imagine what jeans and T shirts would cost. we came in from a 14 day cruise also they need to add luggage racks to room. But we found a laundry a few block away and had 2 baskets done for $12. City Center may be crowded but it is a central location close to transportation and walking distance to nice restaurants in Puerto Madero. Staff is very nice and helpful.
Stayed 4 nights in Feb 2020
Response from Lara Scopel Guest relations on 2 Mar 2020
Dear guest, We would like to take this opportunity to thank you for choosing us for your stay at the NH Collection Jousten hotel as well as for taking the time to send us your comments through Expedia. With regards to your comments, we have read them carefully and we would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guests´satisfaction and to provide an extraordinary service. Looking forward to welcome you back in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous experience. The hotel apparently has been recently refurbished and it shows the room we had was large, the plugs were all international, accepting multiple plug types. The shower was divine, with great water pressure and heat. The breakfast had everything you could ask for and they made us the most amazing cappuccino!! But the best part was Lara, she was everywhere from checking us in to greeting for breakfast to making arrangements for the driver to the airport. She even kindly gave us a delayed checkout. All this at a VERY reasonable price. Highly recommend
Stayed 1 night in Feb 2020
Response from Lara Scopel Guest relations on 12 Feb 2020
Dear guest, I want to extend my sincere gratitude for the excellent review you gave us, and mainly for the beautiful words for me. We are very pleased to know that you enjoyed your stay, the room, and breakfast. I hope to see you soon! Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very gentle, super helpful and nice.
Stayed 3 nights in Jan 2020
Response from Lara Scopel Guest relations on 27 Jan 2020
Dear guest, We would like to take this opportunity to thank you for choosing us for your stay at the NH Collection Jousten hotel as well as for taking the time to send us your comments through Expedia.com Looking forward to welcome you back in the near future. Yours faithfully,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff, great breakfast.
Stayed 3 nights in Jan 2020
Response from Lara Scopel Guest relations on 22 Jan 2020
Dear guest, We would like to thank you for choosing our Hotel during your stay in Buenos Aires. We hope we have accomplished your expectations. Our priority is to offer an excellent service and to provide the best experiences for our guests! We also encourage you to let us know any kind of comment or feedback through our Customer Survey or any of the different online sites like Tripadvisor or Google Reviews . Guest comments are our best way to improve our services every day. We hope to welcome you back soon,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, excellent service. Room service was good and quick.
Stayed 1 night in Jan 2020
Response from Lara Scopel Guest relations on 21 Jan 2020
Dear guest, We would like to take this opportunity to thank you for choosing us for your stay as well as for taking your time to send us your comments. We really appreciate the excellent comments, comments like yours provides with the esteem to continue in our daily effort! Hoping to welcome you back for your next stay. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location in the heart of the city. Clean, spacious room.
Stayed 2 nights in Jan 2020
Response from Lara S Guest relations on 16 Jan 2020
Dear guest, We would like to take this opportunity to thank you for choosing us for your stay at the NH Collection Jousten hotel as well as for taking the time to send us your comments through Expedia.com Looking forward to welcome you back in the near future. Yours faithfully,

6/10 Okay

Igor

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Air conditioner didn't work. When we got in thermostat showed 26C. I set it to 20 and by the morning it was 27.
Stayed 1 night in Jan 2020
Response from Lara Scopel Guest relations on 16 Jan 2020
Dear Guest, First of all we would like to take this opportunity to thank you for taking time to send us your comments though Expedia. We would like to apologize for not covering your expectations regarding the point that you mention in your feedback. We hope you give us a second chance to welcome you back. Yours faithfully,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Top of the line service, great location close to a lot of sites to see.
Stayed 3 nights in Dec 2019
Response from Lara Guest Relation on 6 Jan 2020
Dear Guest, We would like to take this opportunity to thank you for choosing us for your stay at the NH Collection Jousten hotel as well as for taking the time to send us your comments through Expedia.com Looking forward to welcome you back in the near future. Yours faithfully,