Title: M Concept Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # M Concept Hotel Travelers find a stylish base in Buenos Aires with multilingual staff ready to assist with city exploration and adventure planning ## Photo gallery for M Concept Hotel ![Front of property - M Concept Hotel (Buenos Aires)](https://images.trvl-media.com/lodging/7000000/6130000/6121300/6121202/8dc6d2d1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/82342d26-40e6-4190-b256-34500a3b9b7a-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Front of property – evening/night - M Concept Hotel (Buenos Aires)](https://images.trvl-media.com/lodging/7000000/6130000/6121300/6121202/9f348456.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - M Concept Hotel (Buenos Aires)](https://images.trvl-media.com/lodging/7000000/6130000/6121300/6121202/525ff0e8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (USD 8 per person) - M Concept Hotel (Buenos Aires)](https://images.trvl-media.com/lodging/7000000/6130000/6121300/6121202/b4909a37.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies M Concept Hotel in central Buenos Aires places guests near landmarks like Casa Rosada. Visitors can explore Manzana de las Luces or historic Cafe Tortoni with help from the knowledgeable staff. In-room WiFi, luggage storage, and concierge services make city adventures seamless. ## Reviews 7.8 Good ## Popular amenities - Free Wi-Fi - Air-conditioning - Breakfast available - Housekeeping - 24/7 front desk £39 9 Feb - 10 Feb ## Room options ### Check availability for these dates Tonight [Feb 8 - Feb 9](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=6121202&PinnedHotelID=6121202&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=6121202&PinnedHotelID=6121202&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 9 - Feb 10](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=6121202&PinnedHotelID=6121202&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=6121202&PinnedHotelID=6121202&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 13 - Feb 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=6121202&PinnedHotelID=6121202&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=6121202&PinnedHotelID=6121202&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 20 - Feb 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=6121202&PinnedHotelID=6121202&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=6121202&PinnedHotelID=6121202&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Double Room Executive ![Premium bedding, down duvets, pillow-top beds, in-room safe](https://images.trvl-media.com/lodging/7000000/6130000/6121300/6121202/1ae2ef45.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Executive - 161 sq ft - Sleeps 2 ### View all photos for Double or Twin Room ![Double or Twin Room | Premium bedding, down duvets, pillow-top beds, in-room safe](https://images.trvl-media.com/lodging/7000000/6130000/6121300/6121202/16d44d30.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double or Twin Room ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds LCD TV Premium bedding Down duvet - 183 sq ft - Sleeps 2 - 1 Queen Bed OR 2 Single Beds ### View all photos for Triple Room ![Triple Room | Premium bedding, down duvets, pillow-top beds, in-room safe](https://images.trvl-media.com/lodging/7000000/6130000/6121300/6121202/b03ddfb1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room 7.0 Good 2 reviews ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds LCD TV Premium bedding Down duvet - 215 sq ft - Sleeps 3 - 1 Queen Bed and 1 Single Bed OR 3 Single Beds ### View all photos for Deluxe Double or Twin Room ![Deluxe Double or Twin Room | Premium bedding, down duvets, pillow-top beds, in-room safe](https://images.trvl-media.com/lodging/7000000/6130000/6121300/6121202/624f9254.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double or Twin Room ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds LCD TV Premium bedding Down duvet - 205 sq ft - Sleeps 2 - 1 Queen Bed OR 2 Single Beds ### View all photos for Double Room Standard ![Premium bedding, down duvets, pillow-top beds, in-room safe](https://images.trvl-media.com/lodging/7000000/6130000/6121300/6121202/a1021263.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard 8.0 Very good 1 review - 150 sq ft - Sleeps 2 ### View all photos for Triple Room Standard ![Premium bedding, down duvets, pillow-top beds, in-room safe](https://images.trvl-media.com/lodging/7000000/6130000/6121300/6121202/4680198c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room Standard - 279 sq ft - Sleeps 3 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBuenos-Aires-Hotels-M-Concept-Hotel.h6121202.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBuenos-Aires-Hotels-M-Concept-Hotel.h6121202.Hotel-Information) ## About the area Located in Monserrat, a neighbourhood in Buenos Aires, M Concept Hotel is near the airport and near a metro station. Presidente Sarmiento Frigate Ship Museum and Colón Theatre are cultural highlights, and some of the area's notable landmarks include Manzana de las Luces and Cafe Tortoni. Casa Rosada and Centro Cultural Kirchner are two other places to visit that come recommended. [Visit our Buenos Aires travel guide](https://www.expedia.co.uk/Buenos-Aires.dx178242) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-34.61159%2C-58.37489&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=J595XhkBd9nEXSTuFlL1Kxuh8RI=) Moreno 606, Buenos Aires, Capital Federal, 1091 ### What's nearby - ![Florida Street showing interior views](https://images.trvl-media.com/place/6060876/d157fb28-fe6a-4d4b-ac97-09f5e16d7b4e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Florida Street 5 min walk \- 0.3 miles - ![Plaza de Mayo featuring heritage architecture and a city](https://images.trvl-media.com/place/6060849/8f068155-6df4-4611-bb3e-403764d820c5.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza de Mayo 6 min walk \- 0.4 miles - ![Casa Rosada showing a statue or sculpture and a monument](https://images.trvl-media.com/place/6060851/ad357e78-8f77-45af-b5e9-50235a080683.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Casa Rosada 8 min walk \- 0.4 miles - ![Cafe Tortoni](https://images.trvl-media.com/place/6294339/865dca79-8927-41f2-a0ab-21bd28dbb6f7.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cafe Tortoni 8 min walk \- 0.5 miles - ![Buenos Aires which includes a city and a sunset](https://images.trvl-media.com/place/6060857/cd6d9693-6062-4c1e-bd8a-e191c32d9e74.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Obelisco 17 min walk \- 0.9 miles ### Getting around - Bolivar Station 5 min walk - Buenos Aires Belgrano Station 10 min walk - Buenos Aires (AEP-Aeroparque Jorge Newbery) 20 min drive ### Restaurants - Starbucks 2 min walk - El Querandí 1 min walk - D'Oro 3 min walk - Ro&Ro 4 min walk - Central - Comidas al Paso 2 min walk ## About this property ### M Concept Hotel Upscale hotel near Cafe Tortoni Located close to Manzana de las Luces and Casa Rosada, M Concept Hotel has plenty to offer. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - Buffet breakfast (surcharge), multilingual staff and smoke-free property - Tour/ticket information, a front desk safe and a lift - Luggage storage, a 24-hour front desk and concierge services - Guest reviews speak highly of the helpful staff Room features All 70 individually furnished rooms feature comforts, such as premium bedding and laptop-compatible safes, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning. Extra amenities include: - Pillowtop mattresses, down duvets and free cots/infant beds - Bathrooms with rainfall showers and bidets - 32-inch LCD TVs with premium channels - Wardrobes/cupboards, heating and daily housekeeping ## Similar properties ![Premium bedding, down duvets, memory-foam beds, minibar](https://images.trvl-media.com/lodging/4000000/3810000/3805900/3805859/c6ef689d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Believe Madero Hotel Puerto Madero - Free Wi-Fi - Air-conditioning - Breakfast available - Housekeeping 7.8 Good 284 reviews £41 17 Feb - 18 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=3805859&PinnedHotelID=3805859&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (USD 12.1 per person)](https://images.trvl-media.com/lodging/2000000/1120000/1115300/1115256/0ec8ead6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Up América Plaza El Centro - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 7.8 Good 309 reviews £29 9 Feb - 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Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.4 Very good 816 reviews £46 9 Feb - 10 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=8686122&PinnedHotelID=8686122&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=6121202&PinnedHotelID=6121202&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=6121202,3805859,1115256,798834,444584) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 8 for adults and USD 8 for children ### Family friendly - In-room cot ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk ### More - 1 building - 7 floors - Built in 2013 - Communal living room - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Free cot - Pillowtop mattress - Premium bedding ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower/bathtub combination - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 32-inch LCD TV with premium cable channels - Pay films ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Heating (climate-controlled) - Individual decor - Individual furnishings - Laptop workspace - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 1.50 per person, per night. This tax does not apply to children under 12 years of age. - You may be required to pay the following charge at the property: Argentina value-added tax (VAT) at 21%. A VAT exemption is available to travellers who present a valid passport or ID showing that they are not a resident of Argentina and who pay with a non-Argentine card or via a bank transfer from outside Argentina. This exemption only applies to accommodation, including bookings where breakfast is included. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately USD 8 for adults and from USD 8 for children - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Palacio San Telmo Boutique Palacio San Telmo Boutique Hotel Unique Palacio San Telmo Hotel Unique Palacio Hotel Unique Palacio San Telmo Unique Palacio Unique Palacio San Telmo Hotel Buenos Aires Unique Palacio San Telmo Buenos Aires Unique Palacio Telmo Hotel M Concept Hotel Hotel Unique Palacio San Telmo M Concept Hotel Buenos Aires M Concept Hotel Hotel Buenos Aires ## Frequently asked questions ### Is M Concept Hotel pet-friendly? ### How much does it cost to stay at M Concept Hotel? ### How much is parking at M Concept Hotel? ### What time is check-in at M Concept Hotel? ### What time is check-out at M Concept Hotel? ### Where is M Concept Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## M Concept Hotel Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 7.6 Amenities ### 8.6 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 39 8 - Good 30 6 - Okay 19 4 - Poor 10 2 - Terrible 6 ## Reviews ### 10/10 Excellent #### Jose 1 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a great place to stay, clean and comfortable. Location is amazing, as it is close to everything and quiet. ##### Jose Stayed 1 night in Dec 2023 ### 6/10 Okay #### BERNARDO 30 May 2025 Liked: Cleanliness Disliked: Amenities Fair facilities, location is great. Bed is too soft. ##### BERNARDO Stayed 3 nights in May 2025 ### 10/10 Excellent #### Luis Manuel 17 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities In general, this is a great option to stay in Buenos Aires, it is quiet although is close to the main plaza ( casa rosada). Good breakfast… etc ##### Luis Manuel Stayed 1 night in Jan 2025 ### 6/10 Okay #### BEN 12 Jan 2025 Disliked: Property conditions & facilities location is very good. Entrance and lobby looks great, but room is too old and looks not clean ##### BEN Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Frederic 5 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Front Desk Staff Was extremely accommodating and helpful. ##### Frederic Stayed 1 night in May 2024 ### 10/10 Excellent #### Alexander 20 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very comfortable. ##### Alexander Stayed 4 nights in Nov 2024 ### 8/10 Good #### ZHENGJIE 11 Jan 2025 Liked: Cleanliness, staff & service We like this hotel! ##### ZHENGJIE Stayed 1 night in Jan 2025 ### 6/10 Okay #### VANESSA 19 Sept 2025 Liked: Cleanliness, staff & service Overall I am not dissapointed about this property, however, I stayed at the 7th floor , my neighbors were extremely loud and did not let us sleep properly. Also there was a room with machines next to mine that made a lot of noise which made it hard to sleep. There were water issues, few water to take a shower and the tub does not have the right curtains and everything got wet including the floor. Finally, the hotel needs a restaurant or at least a coffee area, amazing it does not have one or at least a machine to but a bottle of water or soda. The staff was very nice at the reception and the location is fantastic. ##### VANESSA Stayed 9 nights in Sep 2025 ### 10/10 Excellent #### Luis Manuel 23 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very comfortable staying. Good size of rooms. Close to “Casa Rosada” and “obelisco”. You can walk throughout very nice streets from the hotel. In general, very convenient for turists. ##### Luis Manuel Stayed 1 night in Jan 2025 ### 8/10 Good #### Daniel 28 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice clean place with friendly and helpful staff. Nice location for walking etc. ##### Daniel Stayed 3 nights in Nov 2023 ### 10/10 Excellent #### Esra 3 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Elegant, clean, has an indoor and outdoor pool, staff is extremely professional and helpful. Convenient location. Highly recommended. ##### Esra Stayed 1 night in Oct 2023 ### 6/10 Okay #### Agustín 23 Dec 2024 Liked: Cleanliness Disliked: Staff & service The can do much better ##### Agustín Stayed 1 night in Dec 2024 ### 2/10 Terrible #### Joao Carlos 13 Apr 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel was very poor. Ther bathroom was in a very bad condition:cold water, dents evrywhere, mold, etc etc ##### Joao Carlos Stayed 3 nights in Apr 2025 ### 4/10 Poor #### Ling 1 Dec 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The best part of this hotel is its location. It’s convenient to walk to many attractions. The worst is that it has bed bugs. The staff is not very helpful or friendly. ##### Ling Stayed 2 nights in Nov 2024 ### 8/10 Good #### Gonzalo 25 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Gonzalo Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Ricardo 14 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 100% recommend Nice hotel in a central area. The staff is very friendly and will make your stay very pleasant. Wi-Fi is spotty, which makes it difficult if you have to do any work. ##### Ricardo Stayed 1 night in Apr 2024 ### 8/10 Good #### Enrique 7 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Enrique Stayed 1 night in Feb 2025 ### 6/10 Okay #### Yun 13 Jan 2025 Inconvenient to get the drinking water especially the hot water to make teat. ##### Yun Stayed 4 nights in Jan 2025 ### 6/10 Okay #### Frederic 29 Apr 2024 Liked: Staff & service Disliked: Cleanliness Rooms are very rundown. Paint was peeling off the wall ##### Frederic Stayed 1 night in Apr 2024 ### 2/10 Terrible #### Gray 21 Dec 2023 Disliked: Staff & service #### Abusive staff Absolutely horrible staff at the M hotel in Buenos Aires. ##### Gray Stayed 2 nights in Dec 2023 ### 2/10 Terrible #### Verified traveller 26 Aug 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst hotel ever - STAY AWAY!!!! WARNING!!! Do not let the four stars fool you because this is NOT a four star hotel, far from it. It is much closer to a 1 star Hostel. The only good thing we can say about this hotel was that the lobby area looked quite OK, everything else was super old, broken, smelly, moldy. The AC in our first room was broken and the bed was so soft you basically went down to the floor. We changed rooms. In the next room the AC/heater was so noisy we could not use it, there was a terrible smell of mold, the window did not close properly, there was no working ventilation, the "door" to the room was so thin and warped that you could hear everything (yes, everything) from the rooms around you and from the hallway. There was also no hot water most of the time and when we finally did get some hot water there was NO water pressure. There was no water bottles in the room and the front desk refused to provide any when we asked, instead they told us to go buy it at some shop. At 23.00 / 11pm on a Saturday night. Thanks! We wanted to leave the same night we checked in but were so tired from traveling that we had to wait until morning. Which was not pleasant as the beddings felt very very dirty. Yuck! Oh and yes, the internet / Wifi was so bad it was completely unusable. We booked another hotel the next morning and checked out. The hotel refused to cancel the stay but we reached an agreement with Hotels.com instead, and that we will dispute the charge with American Express. STAY AWAY FROM THIS PLACE!!! ##### Verified traveller Stayed 3 nights in Aug 2025 ### 2/10 Terrible #### Jelena 2 Jan 2024 Disliked: Cleanliness, staff & service, property conditions & facilities This is such bait and switch and I feel completely ripped off. What it’s advertised here is a four star “upscale” hotel. So think Hilton and Westin. Don’t be fooled by the pictures on expedia. As soon as you get into the elevator and up to your rooms, you entered what resembles a one star hotel. Think of a hostel just with private rooms. The place is grimy and very dirty. Our beds weren’t even changed on our check in. And since we checked in late at night I went down to reception to inform them that my pillowcase is dirty and there is hair on it. They told me there was nothing they can do until tomorrow morning. It took 15 mins for me to explain that I am not putting my head on a dirty pillow. The receptionist then took me to a linen closet where there was no pillowcases at all.I asked him to just give me a clean sheet and I wrapped my pillow with it. Towels were yellow and threadbare. We rented 2 rooms for 5 days and my kids bedrooms had blood stains on their linens. Toilets were leaking along the ring which caused terrible smell. There was police hanging out in a lobby almost every night. And the door in front of the hotel was always locked and people needed to be buzzed in and out. Didn’t seem like safe place at all. We wanted to leave the first night but almost all hotels in BA were booked. And hotel didn’t want to refund us the money so we got stuck with them. The receptionist Francisco was rude and condescending. AVOID AT ALL COST! ##### Jelena Stayed 5 nights in Dec 2023 ### 8/10 Good #### Luke 8 Feb 2026 Liked: Cleanliness Disliked: Amenities Not the best not the worst hotel, does the job ##### Luke Stayed 1 night in Jan 2026 ### 2/10 Terrible #### Thomas 23 Jan 2026 I stayed couple of day, but room has leak of water from the ceiling. and hot water waiting 15\~20 min. 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