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Reviews of Holiday Inn Express Puerto Madero, an IHG Hotel

4 out of 5
Holiday Inn Express Puerto Madero, an IHG Hotel
Ave. Leandro N. Alem 770, Puerto Madero, Buenos Aires, Capital Federal

Reviews

8.6

Excellent

Rating 10 - Excellent. 162 out of 360 reviews" "
Rating 8 - Good. 144 out of 360 reviews" "
Rating 6 - Okay. 38 out of 360 reviews" "
Rating 4 - Poor. 10 out of 360 reviews" "
Rating 2 - Terrible. 6 out of 360 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Victoria

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Older property. They charge 1/2 day rate for early check-in or check-out.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Puerto Madero on 29 Mar 2024
Dear Victoria, We want to express our gratitude for sharing your experience at Holiday Inn Express Puerto Madero. We greatly value your opinion and your time spent leaving us your review. We will take into account your suggestions. Thanks to our guests, we can continue improving our service. We look forward to welcoming you again and providing you an exceptional experience!Sincerely,Holiday Inn Express Puerto Madero, front desk team

10/10 Excellent

Ambika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Puerto Madero on 29 Mar 2024
Dear Ambika, We want to express our sincere gratitude for sharing your experience at Holiday Inn Express Puerto Madero. We greatly value your opinion and your time spent leaving us your review.Thanks to our guests, we can continue improving our service. We look forward to welcoming you again and providing you an exceptional experience!Sincerely,Front desk team

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Puerto Madero on 4 Mar 2024
Dear Steven, We want to express our sincere gratitude for sharing your experience at Holiday Inn Express Puerto Madero. We greatly value your opinion and your time spent leaving us your review.We look forward to welcoming you again and providing you an exceptional experience!Sincerely,Front desk team

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Thee hotel looks a bit “tired” and could use an overhaul. Personnel was very helpful and courteous
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Puerto Madero on 14 Feb 2024
Dear Silvia, We want to express our sincere gratitude for sharing your experience at Holiday Inn Express Puerto Madero. We greatly value your opinion and your time spent leaving us your review. We will take your review into account to improve the infrastructure of our hotel, we hope to do so soon!Thanks to our guests, we can continue improving our service. We look forward to welcoming you again and providing you an exceptional experience!Sincerely,Front desk team, Holiday Inn Express Puerto Madero.

10/10 Excellent

richard

Travelled with partner
Friendly people
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Puerto Madero on 14 Feb 2024
Dear Richard,We want to express our sincere gratitude for sharing your experience at Holiday Inn Express Puerto Madero. We greatly value your opinion and your time spent leaving us your review. Thanks to our guests, we can continue improving our service. We look forward to welcoming you again and providing you an exceptional experience!Sincerely,Front desk Team, Holiday Inn Express Puerto Madero

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Response from Holiday Inn Express Puerto Madero on 14 Feb 2024
Dear Serena,We want to express our sincere gratitude for sharing your experience at Holiday Inn Express Puerto Madero. We greatly value your opinion and your time spent leaving us your review. We look forward to welcoming you again and providing you an exceptional experience!Sincerely,Front desk team, Holiday Inn Express Puerto Madero.

10/10 Excellent

Gary

Stayed 1 night in Jan 2024
Response from Holiday Inn Express Puerto Madero on 14 Feb 2024
Dear Gary,We want to express our sincere gratitude for sharing your experience at Holiday Inn Express Puerto Madero. We greatly value your opinion and your time spent leaving us your review. We look forward to welcoming you again and providing you an exceptional experience!Sincerely,Front desk team, Holiday Inn Express Puerto Madero.

10/10 Excellent

Diann

Stayed 2 nights in Jan 2024
Response from Holiday Inn Express Puerto Madero on 22 Jan 2024
Estimada Diann,Queremos expresar nuestro más sincero agradecimiento por compartir su experiencia en Holiday Inn Express Puerto Madero. Apreciamos su opinión y su tiempo para dejarnos sus comentarios.Es gracias a nuestros huéspedes que podemos seguir mejorando nuestros servicios.¡Esperamos poder recibirlo nuevamente y brindarle una experiencia excepcional! Atentamente,Equipo de recepción Holiday Inn Express Pto. Madero

8/10 Good

Jingrong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express Puerto Madero on 22 Jan 2024
Estimado Sr. Jingrong,Queremos expresar nuestro más sincero agradecimiento por compartir su experiencia en Holiday Inn Express Puerto Madero. Apreciamos su opinión y su tiempo para dejarnos sus comentarios.Es gracias a nuestros huéspedes que podemos seguir mejorando nuestros servicios.¡Esperamos poder recibirlo nuevamente y brindarle una experiencia excepcional! Atentamente,Equipo de recepción Holiday Inn Express Pto. Madero

10/10 Excellent

Eric, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice centrally located property. The staff were very friendly, the 12:00 noon checkout time convenient and the front desk was able to arrange very affordable transportation to the EZE airport.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Puerto Madero on 22 Jan 2024
Estimado Eric,Queremos expresar nuestro más sincero agradecimiento por compartir su experiencia en Holiday Inn Express Puerto Madero. Apreciamos su opinión y su tiempo para dejarnos sus comentarios.Es gracias a nuestros huéspedes que podemos seguir mejorando nuestros servicios.¡Esperamos poder recibirlo nuevamente y brindarle una experiencia excepcional! Atentamente,Equipo de recepción Holiday Inn Express Pto. Madero

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express Puerto Madero on 14 Feb 2024
Dear Donald,We want to express our sincere gratitude for sharing your experience at Holiday Inn Express Puerto Madero. We greatly value your opinion and your time spent leaving us your review. We look forward to welcoming you again and providing you an exceptional experience!Sincerely,Front desk team, Holiday Inn Express Puerto Madero.

6/10 Okay

Ignacio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is helpful and well-intended, however, the breakfast area is tiny, and since breakfast is served up to 10 am and lots of families go to this hotel, finding a table after 09.30 is impossible without queuing for 20 minutes. Additionally, the self-service vending machines do not provide food options for vegetarians. The surroundings of the hotel are dark and bleak.
Stayed 3 nights in May 2023

10/10 Excellent

Fernando, Homestead

Stayed 4 nights in Apr 2023

10/10 Excellent

MELFRY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Apr 2023

2/10 Terrible

Klaus

Stayed 1 night in Apr 2023

10/10 Excellent

Ronny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No English no news of any kind in English..most international hotels have CNN or BBC. News channels Otherwise the location for us was very good…
Stayed 2 nights in Apr 2023

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación cerca de Puerto Madero
Stayed 2 nights in Mar 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
If the air conditioning system was functioning more effectively we would have been much happier. Was somewhat humid and not cool enough in the room as well as the breakfast area
Stayed 4 nights in Mar 2023

10/10 Excellent

Seyran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The floor in our was not vacuumed well .maybe vacuum not picking up . I walked barefoot and had black specks on the white sheets from my feet .This happened two days in a row .Other than the carpet room was clean Staff at desk was extremely helpful .Morning and night staff .Palume very helpful .And the girl the night beforr we keft .
Stayed 3 nights in Mar 2023

8/10 Good

Caridad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Ronald

Stayed 2 nights in Feb 2023
Response from Holiday Inn Express Puerto Madero on 5 Dec 2023
Estimado Sr. Ronald, buenas tardes!Queremos expresar nuestro más sincero agradecimiento por compartir su experiencia en Holiday Inn Express Puerto Madero.Valoramos su opinión y su tiempo para dejarnos sus comentarios.Su satisfacción es nuestra prioridad y los comentarios nos ayudan a seguir mejorando.Esperamos poder recibirlo nuevamente y brindarle una experiencia excepcional.Atentamente,Equipo de recepción, Holiday Inn Express Puerto Madero.

10/10 Excellent

CARIDAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Allen

Stayed 1 night in Feb 2023

8/10 Good

Constance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

8/10 Good

michelle

Stayed 3 nights in Jan 2023

10/10 Excellent

Tom

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great staff fantastic porters renovated units are great. Location excellent for sightseeing restaurants
Stayed 1 night in Jan 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room could have been larger to accommodate all our luggage.
Stayed 1 night in Jan 2023

10/10 Excellent

Simon, Waco

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very good location and services.
Response from Luz E. Guest Relations on 26 Jan 2023
Thank you for sharing your experience. We are glad that your evaluation is positive. We look forward to seeing you again. Cordially,

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No English tv channel
Response from Luz E. Guest Relations on 19 Jan 2023
Thank you for taking the time to share your experience, we are glad your evaluation is positive. We always want to receive feedback from our guests and know aspects to improve. We hope to welcome you again. Best regards, Luz E. Guest Relations

8/10 Good

TATIANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Luz. E Guest Relations on 19 Jan 2023
Thank you for sharing your experience. We are glad that your evaluation is positive. We look forward to seeing you again. Cordially,

10/10 Excellent

Tom

Stayed 1 night in Jan 2023

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, very helpful staff. The breakfast was very complete and many options. Enjoyed the different pillows, comfy bed. Overall an excellent stay
Response from Luz E. Guest Relations on 6 Jan 2023
Thank you for sharing your experience. We are glad that your evaluation is positive. We look forward to seeing you again. Cordially,

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We are a family of five with kids. The staff took very good care of us. Which we needed because our luggage had been lost. The location was very convenient for buses, ferries and walking to restaurants.
Response from Luz E. Guest Relations on 6 Jan 2023
Thank you for your kind comments regarding your stay at our hotel, we are glad you enjoyed it. We hope to have your presence again. Cordially,

4/10 Poor

Alejandro

Travelled with partner
Disliked: Staff & service, amenities
I will Not recommend this Hotel
Stayed 1 night in Nov 2022
Response from Luz. E. Guest Relations. on 13 Jan 2023
Thank you for taking the time to share your experience. We always want to receive feedback from our guests and know aspects to improve. We hope you can stay with us again so we can exceed your expectations with our service. Sincerely,

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay in Buenos Aires. Excellent location.
Stayed 2 nights in Aug 2022
Response from Luz E. Guest Relations on 2 Sept 2022
Thank you for your review. We are happy to find out that the location of the hotel was a positive aspect of your stay. Please visit us again. Best regards,

8/10 Good

richard

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property on busy street but convenient to many areas. Walking distance to Florida St., Pacifica shopping mall, even Retiro or Port Madero, half hour walk.
Stayed 1 night in Aug 2022
Response from Luz E. Guest Relations on 2 Sept 2022
Thank you for your review, we are happy to find out that the location of the hotel was a positive aspect of your stay. Please visit us again. Best regards,

8/10 Good

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel, mobiliario un poco viejo, buena ubicación para caminar a los sitios de interés, buen desayuno.
Stayed 3 nights in Aug 2022
Response from Luz. E. Guest Relations. on 15 Sept 2022
Gracias por tomarse el tiempo de compartir su experiencia, nos alegra que haya disfrutado su estadía. Por otro lado, sus comentarios se agradecen y serán tomados en consideración. Saludos cordiales,

10/10 Excellent

MARCELO

Stayed 2 nights in May 2022

8/10 Good

edward

Stayed 4 nights in May 2022

10/10 Excellent

Helena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Stayed 1 night in Apr 2022

8/10 Good

Guillermo

Liked: Cleanliness, staff & service
Convenient location a block away from Buquebus ferry terminal (to Uruguay).
Stayed 1 night in Mar 2022
Response from María T. Guest Relations on 4 Apr 2022
Thank you for your comment. We are glad to know that the location was comfortable for you. For us, it will be a pleasure to welcome you again. Cordially,

8/10 Good

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Mar 2022
Response from María T. Guest Relations on 4 Apr 2022
Thank you for your kind comments regarding our staff, we are glad you enjoyed it. We hope to have your presence again. Cordially,

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is within walking distance (2 blocks) from the Buquebus ferry terminal. Very convenient to travelers to Uruguay
Stayed 1 night in Feb 2022
Response from María T. Guest Relations on 4 Apr 2022
Thank you for your review; we are happy to find out that the location of the hotel was a positive aspect of your stay. Please visit us again. Best regards,

10/10 Excellent

Bruno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from María T. Guest Relations on 4 Apr 2022
Muchas gracias por escribirnos acerca de su estadía. Estamos muy felices de saber que se sintió cómodo y disfruto. Esperamos que vuelva pronto. Nuevamente muchas gracias, Atentamente,

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location - walkable to many parks, sights, Ferry Terminal, Puerto Madero restaurants etc. Good breakfast- nice variety of fresh tasty food and drinks. Good WiFi. No English TV channels is my only negative.
Stayed 3 nights in Feb 2022
Response from María T. Guest Relations on 23 Feb 2022
Thank you for your review; we are happy to find out that our services and the location of the hotel were a positive aspect of your stay. And your comments are very relevant and helpful to improve our Service. Please visit us again. Best regards,

10/10 Excellent

STEVEN, LOS ANGELES

Stayed 1 night in Dec 2021

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel, the workers from the kitchen to the reception, Grabriela was incredibly friendly & helpful I left for 3 days and came back for my last day that's how happy I was
Stayed 2 nights in Nov 2021

10/10 Excellent

Eudenis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención y condiciones
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel - La pandemia impide disfru
Esta ubicado a 3 cuadras de la oficina Argentina de la multinacional para la que trabajo. Así que para mí es muy conveniente su ubicación. Las restricciones de la pandemia no dejan que los restaurantes reciban clientes, asi que tuve que pedir comida y cenar en la habitación
Stayed 1 night in May 2021
Response from Ignacio Chaves on 8 Jun 2021
Estimado, Muchas gracias por su reseña positiva. Saludos cordiales, Holiday Inn Express Puerto Madero