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Reviews of Fairfield Inn & Suites by Marriott Kingsland

2.5 out of 5
Fairfield Inn & Suites by Marriott Kingsland
1319 E King Ave, Kingsland, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 191 out of 411 reviews" "
Rating 8 - Good. 125 out of 411 reviews" "
Rating 6 - Okay. 53 out of 411 reviews" "
Rating 4 - Poor. 25 out of 411 reviews" "
Rating 2 - Terrible. 17 out of 411 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Rick

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Apr 2024
Rick, we regret to see your low rating and are disheartened to learn that your stay didn't live up to expectations. We hope you'll grant us another chance to offer you a more satisfying stay in the future.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The assissanceat the front desk was exemplary.
Stayed 1 night in Mar 2024
Response from Lorita Oliver on 29 Mar 2024
Good morning, we want to thank you for your recent visit. We can see the front desk made your stay pleasant. We hope to serve you again soon. Have a great weekend.

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service
Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Shannon, it's disappointing to read that your stay didn't meet expectations due to cleanliness concerns. Rest assured, maintaining a clean environment for all our guests is a top priority. We appreciate you bringing this to our attention so we can improve.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
The room was comfortable, very quiet, excellent check in, I had difficulty finding a way from the highway into the hotel.
Stayed 1 night in Jan 2024
Response from Fairfield Inn - Kingsland, Ga on 22 Jan 2024
Dear Mary,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered other then you having difficulties finding the hotel. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jasmine Harden

10/10 Excellent

Theodore

Stayed 1 night in Jan 2024
Response from Fairfield Inn - Kingsland, Ga on 19 Jan 2024
Dear Theodore,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jasmine Harden

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fairfield Inn-Kingsland, Ga on 8 Jan 2024
Dear Lisa,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jasmine Harden

6/10 Okay

Katie

Travelled with family
Stayed 1 night in Dec 2023
Response from Fairfield Inn - Kingsland, Ga on 8 Jan 2024
Dear Katie,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team. Once again, I appreciate you taking the time to share your feedback.Sincerely,Jasmine Harden

4/10 Poor

KIMBERLY

Travelled with family, Business traveller, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Property wasn’t like in pictures very dated room bathroom was moldy in areas
Stayed 1 night in Dec 2023
Response from Fairfield Inn - Kingsland, Ga on 8 Jan 2024
Dear Kimberly,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team. Once again, I appreciate you taking the time to share your feedback.Sincerely,Jasmine Harden

6/10 Okay

Josephine

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Fairfield Inn - Kingsland, Ga on 8 Jan 2024
Dear Josephine,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team. Once again, I appreciate you taking the time to share your feedback.Sincerely,Jasmine Harden

6/10 Okay

Saravanan

Travelled with family
Liked: Staff & service
Bathroom door is hard to open and cracked floor tiles with patch worked. Room refresher is not installed and had bad moisture smell while entered the room. After from that stay was good. Breakfast was awesome and area was very clean.
Stayed 1 night in Dec 2023
Response from Fairfield Inn - Kingsland, Ga on 8 Jan 2024
Dear Saravanan,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team. Once again, I appreciate you taking the time to share your feedback.Sincerely,Jasmine Harden

4/10 Poor

Lisa

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When checking in we were told that we would not get our bonvoy points because we went through Expedia but we could call Marriot and complain and they would give us the points. She did not even offer to help us. The room was musty smelling, half the channels on the tv did not work, shower was not that clean. Would not recommend staying here.
Stayed 1 night in Dec 2023
Response from Fairfield Inn - Kingsland, Ga on 8 Jan 2024
Dear Lisa,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team. Once again, I appreciate you taking the time to share your feedback.Sincerely,Jasmine Harden

4/10 Poor

Amanda

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly but there was no soap at the sink for hand washing and the run down property next door was an eyesore. Over just ok.
Stayed 1 night in Nov 2023
Response from Fairfield Inn - Kingsland, Ga on 28 Nov 2023
Dear Amanda,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed.Sincerely,Jasmine Harden

4/10 Poor

Gregory

We had a very hard time finding the hotel. It was hidden behind construction. The desk clerk was not helpful when we called to find out how to get into the hotel entrance. There are no grounds or landscaping just a parking lot and construction. The room we had smelled musty. Had to run the a/c to keep the musty smell down. Not worth the money. Try a different hotel nearby.
Stayed 1 night in Nov 2023
Response from Fairfield Inn - Kingsland, Ga on 7 Nov 2023
Dear Gregory, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.Sincerely,Jasmine H

10/10 Excellent

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, well appointed and comfortable
Stayed 1 night in Oct 2023
Response from Fairfield Inn - Kingsland, Ga on 1 Nov 2023
Dear Dennis,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jasmine Harden

2/10 Terrible

Shamala, Rye

Stayed 1 night in Oct 2023
Response from Fairfield Inn - Kingsland, Ga on 1 Nov 2023
Dear Shamala,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jasmine Harden

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'll say it again you got a great hot tub
Stayed 1 night in Oct 2023
Response from Fairfield Inn - Kingsland, Ga on 1 Nov 2023
Dear Timothy,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jasmine Harden

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Fairfield Inn - Kingsland, Ga on 1 Nov 2023
Dear Cindy,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jasmine Harden

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great jacuzzi
Stayed 1 night in Oct 2023
Response from Fairfield Inn - Kingsland, Ga on 23 Oct 2023
Dear Timothy Dolan,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jasmine Harden

10/10 Excellent

Patrick J. Connolly

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely friendly
Stayed 1 night in Oct 2023
Response from Fairfield Inn Kingsland, Ga on 16 Oct 2023
Dear Patrick J. Connolly,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jasmine Harden

10/10 Excellent

Martha

Stayed 1 night in Oct 2023
Response from Fairfield Inn Kingsland, Ga on 16 Oct 2023
Dear Martha,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jasmine Harden

6/10 Okay

Peter, Toronto

Travelled with partner
Quiet
Stayed 1 night in Oct 2023
Response from FFIS Kingsland, Ga on 10 Oct 2023
Dear Peter,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jasmine Harden

10/10 Excellent

Paul

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Dated
Stayed 1 night in Oct 2023
Response from FFIS Kingsland, Ga on 10 Oct 2023
Dear Paul,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team. Once again, I appreciate you taking the time to share your feedback.Sincerely,Jasmine Harden

10/10 Excellent

Jean, Chester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a little hard to find due to some construction right in front of hotel. It was clean and quiet. Right off of highway, which is always a plus. Breakfast was vey good.
Stayed 1 night in Oct 2023
Response from FFIS Kingsland, Ga on 10 Oct 2023
Dear Jean,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jasmine Harden

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from FFIS Kingsland, Ga on 10 Oct 2023
Dear James,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jasmine Harden

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checks all the boxes
Great little hotel for us to stop halfway on our travels. The service was excellent!
Stayed 1 night in Sep 2023
Response from Thank you on 6 Sept 2023
Thank you so much. I am so happy you enjoyed your stay.

10/10 Excellent

Randolph

Stayed 1 night in Jul 2023
Response from Fairfield Inn & Suites on 6 Jul 2023
Dear Randolph,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Fairfield Inn & Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with whole hotel family as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Xu

Travelled with family
Liked: Cleanliness
Good location, clean room, very friendly staff.
Stayed 1 night in Jun 2023
Response from Fairfield Inn & Suites on 6 Jul 2023
Dear Xu,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Fairfield Inn & Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with whole hotel family as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. When I travel this direction North or back South I divide my time up by staying at this hotel each time. Great location right off interstate and near plenty restaurants and gas stations.
Stayed 1 night in Jun 2023
Response from Fairfield Inn & Suites on 6 Jul 2023
Dear Lori,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Fairfield Inn & Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with whole hotel family as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Beatrice

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. The hotel rooms are clean. Great parking. Feel very comfortable staying here. Free breakfast in the morning.
Stayed 1 night in Apr 2023

10/10 Excellent

Craig

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Mar 2023

2/10 Terrible

Shelby

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is unbearably uncurteous and unkind. I have never felt more ignored or unheard from any place I've ever stayed - and I myself am a hospitality manager.
Stayed 1 night in Mar 2023

2/10 Terrible

Ronald

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed!
First room smelled. After asking for a quiet room since I drove all day, the second room had many people in it and they were extremely loud. The third room had the pool pumps outside our window. $275 for a very negative stay.
Stayed 1 night in Mar 2023

8/10 Good

Brenda

Stayed 1 night in Feb 2023

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

bernard

Stayed 1 night in Jan 2023

6/10 Okay

Michael

Stayed 1 night in Jan 2023

10/10 Excellent

Kirah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was very friendly
Stayed 1 night in Dec 2022

10/10 Excellent

tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great
Stayed 1 night in Dec 2022

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities
Access to the building is awful- no signage on the driveway entrance that shares space3 with another Inn and a gas station. I was pulled over by the local police force- because of trying to find the entry drive. NOT FUN.
Stayed 1 night in Dec 2022

2/10 Terrible

Robert

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I paid in full via Expefia but desk clerk insisted on charging me 160 dollars upon check in. I needed a room and conceded Now someone must resolve this immediate
Stayed 1 night in Dec 2022

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off the road and difficult to find.
Stayed 1 night in Dec 2022

4/10 Poor

John

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Lobby area was nice. Staff was friendly. Room was worn out and in need of renovation. Bed was old and needed to be replaced. Sheets did not fit bed. Surrounding area was quiet, but was somewhat concerned about safety of parking car overnight because the fence to the neighboring apartment complex had been cut open.
Stayed 1 night in Nov 2022

10/10 Excellent

Michelle

Stayed 2 nights in Sep 2022

10/10 Excellent

DANIEL, WASHINGTON

Stayed 1 night in Sep 2022

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Fairfield Inn on 15 Aug 2022
Thank you for your review

6/10 Okay

James

Stayed 1 night in Apr 2022

4/10 Poor

JULIO CESAR

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
No hot water on the rooms
Stayed 1 night in Apr 2022
Response from Amber on 7 Apr 2022
Thank you so much for letting us know about the concern with your recent stay. We are currently getting this corrected and hope you will stay with us again in the upcoming future. Thank you again for your loyalty within the brand.

4/10 Poor

Justin

Travelled with family
Liked: Staff & service
Disliked: Amenities
The hot tub was not heating, just cold water
Stayed 1 night in Apr 2022
Response from Amber on 7 Apr 2022
Thank you so much for letting us know about your recent stay. We will most definitely take a look into this matter and appreciate your feedback. I'm very sorry you experienced this at our location.

2/10 Terrible

Kelli

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2022