Ratings based on 643 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller from Zuid-Holland (NL)

Rustig hotel en prettig verblijf.

Posted 20-Aug-2015
Pros: Oude stijl gebouw en modern interieur.
Cons: Badkamer heeft kleine zwarte schimmelplekken op plafond en in voegen.
Location: Veel te bezichtigen in het centrum, mooie stad.
Prima hotel op loopafstand van station en centrum.
3 out of 5
by A verified traveller

A great disappointment

Posted 14-Aug-2015
Pros: The location is a pretty good one. It is not far to walk to the center city area. Hotel restaurant seemed nice but I felt was quite expensive.
Cons: Hotel manager should put more emphasis on doing the little things. From my Expedia experience I feel many hotels give Exp. customers the worst rooms.
Location: Lots of restaurants across the plaza from the hotel but many seem to shut down at night. A very good beer tap house is close by.
There are good things about the hotel but I would be remiss to gloss over those things that mad me feel this was simply a great disappointment in selecting. On day 1 and night 1 the air conditioning was not working properly. I advised the front desk and the matter was seemingly taken care of the next day while I was on a day tour. However on night one I noticed the room had quite a bit of dust and cobwebs about. The light bulbs in the bathroom, for example, had a significant layer of dust. I even commented to the front desk that based upon the dust and cobwebs I was seeing perhaps the problem with the AC was that the filter had not been changed in a long time. I decided to run a little test to see if the hotel actually cleaned the room. I placed a white string on the carpet at the foot of the bed where it would be plainly visible to room cleaners. That white string as still on th floor there on the morning I left days later. Because they simply do not vacuum the room. Yesterday afternoon the shower still had my hairs in it from the morning's shower. I did that intentionally also just to see if they would be cleaned up. They weren't. On the first morning I went to the gym there was no water in the bottle for the water dispenser and the bottle was on the floor. It appeared to have been there for a day or more. Had to ask the front desk for a water bottle. Look the hotel is not a bad one but they simply do not pay attention to detail.
4 out of 5
for Everyone
by A verified traveller from Washington DC

brugge stay

Posted 12-Aug-2015
Pros: The staff and the location are excellent.
Location: Everything is walkable from the hotel.
The hotel is in a very good location next to a square in the city, although still quiet. The staff was extremely friendly and helpful. I would definitely recommend this hotel.
4 out of 5
for Everyone
by A verified traveller from Bournemouth, UK

Close to the square

Posted 10-Aug-2015
Pros: Location, staff, everything.
Cons: Nothing
Location: Everything is close by and within 15 minutes walk.
Can't complain about this hotel. If and when I come back to Bruges I would stay here again.
3 out of 5
by A verified traveller from Madrid, España

Bien situado para visitar la ciudad.

Posted 09-Aug-2015
La habitación que me asignaron estaba a nivel de calle y la insonorización muy deficiente. Se escuchaba perfectamente el paso de vehículos. Al menos, el tráfico en esa calle no era muy intenso.
4 out of 5
for Everyone
by A verified traveller from Doorn

Het hotel lig op loopafstand van het centrum

Posted 07-Aug-2015
Pros: Op loopafstand van het centrum van Brugge. Aardig, behulpzaam personeel. Nette, ruime kamer.
Cons: De airco!!
Location: --
Aardige mensen aan de receptie. Behulpzaam. Ruime superiorkamer ( kamer 203), die er verzorgd uitzag. Prima bedden. Badkamer netjes. Jammer dat de douche in het bad is geplaatst. Daardoor wat weinig ruimte, hoge instap en water dat de badkamer inspat. De airco vonden we heel onprettig. Maakte veel geluid, waardoor we de eerste nacht nauwelijks konden slapen. Daarna hebben we de airco uitgezet. Het werd wel wat warm in de kamer (buitentemperaturen van 23 - 28 graden), maar dat namen we maar voor lief. Ontbijtruimte netjes. Aardige mensen. Ontbijt was goed verzorgd. Niets op aan te merken. Fietsen konden in een stalling geplaatst worden.
4 out of 5
for Everyone
by A verified traveller from Milton Keynes

Super location great access for all sightseeing.

Posted 07-Aug-2015
Pros: Great staff, very friendly and very helpful. Hotel was clean, neat and very tidy throughout.
Cons: Cooked Breakfast was plentiful not not kept particularly hot in the trays under the heat lamps.
A well located hotel close to the Town centre and within walking distance of all of Brugge's attractions. Near to the popular market square with an array of restaurants in the town. Hotel staff were friendly And very efficient. A pleasure to stay at this hotel and would most definitely recommend.
3 out of 5
for Everyone
by A verified traveller from t

nice hotel close to the town

Posted 06-Aug-2015
Nice hotel close to the town centre, only complaint I have is that the bathroom could do with updating the bath itself was falling apart
2 out of 5
by A verified traveller from benenden,kent,uk

Not a hotel I would stay in again !

Posted 05-Aug-2015
Pros: Staff at reception were very nice.
Cons: Cleaners need to be supervised to make sure standards are kept up.
When walking into hotel room for first time I was greeted by someone's hair on the duvet cover , not a good start ! The grouting and tiles in the bathroom were very dirty too.
4 out of 5
for Everyone
by A verified traveller from Hoofddorp

Net hotel dicht bij het station en het centrum

Posted 04-Aug-2015
Pros: Moderne uitstraling in het historische centrum.
Cons: Hout in de kamer, vooral badkamer, mag een verfje gebruiken. Nog even wachten en het gaat rotten. Airco maakt veel lawaai, maar kan je uitzetten.
Location: op loopafstand van het centrum en binnen enkele minuten met de taxi bij het station.
Zeer prettig geholpen door het personeel. De deurklink van de badkamer viel eraf en het licht in de kleine hal was kapot. Gemeld, werd direct verholpen. Bedden van goede kwaliteit. Douch was prima, wel geregeld warme en koude verschillen. Internet via Wifi was slecht. Waarschijnlijk omdat het hotel vol zat en alle gasten erop zaten. Ontbijt was zeer rijkelijk opgezet. Alles vers. Alleen scrambled eggs was niet te eten. Nu is bekend dat dit in hotels niet vers wordt klaar gemaakt.