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Reviews of Best Western Brockport Inn & Suites

2.5 out of 5
Best Western Brockport Inn & Suites
4908 Lake Rd S, Brockport, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 542 out of 823 reviews" "
Rating 8 - Good. 207 out of 823 reviews" "
Rating 6 - Okay. 46 out of 823 reviews" "
Rating 4 - Poor. 16 out of 823 reviews" "
Rating 2 - Terrible. 12 out of 823 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great price, great stay!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Clau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. It is affordable. The breakfast had good options.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really wish it had a pool.
Stayed 3 nights in Apr 2024

10/10 Excellent

Wendy

Stayed 1 night in Apr 2024

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Daniela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything went smooth starting with booking our stay, very accommodating for our big group.
Stayed 1 night in Mar 2024

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very nice and helpful
Stayed 1 night in Mar 2024

6/10 Okay

maryrose

Stayed 1 night in Feb 2024

10/10 Excellent

Bebielyn

Travelled with partner
Awesome stay and friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, recently updated, comfortable beds, very nice breakfast. Everything we needed at a decent price.
Stayed 2 nights in Feb 2024

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Good quick stay
Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and our room was lovely
Stayed 1 night in Jun 2023

8/10 Good

john, lebanon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Topacio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jeffry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean rooms affordablw
Stayed 1 night in Jan 2024

10/10 Excellent

robert, manlius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Folks behind the front counter were very helpful w questions about the area. Room was clean and the hotel was quiet.
Stayed 1 night in Jan 2024

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great staff. Clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Cynthia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to visit relatives it was great
Stayed 1 night in Jan 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 1 night in Sep 2023

10/10 Excellent

Aryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

katherine

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I like this hotel very much. This visit I did not find the room to be properly clean. The bathroom floor had hair on it. I was surprised because it's usually a very clean hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023

8/10 Good

Maria

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable and great staff
Stayed 4 nights in Dec 2023

4/10 Poor

Kinley

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property multiple times over the last few years and this stay was extremely disappointing and maybe our last if things don’t improve. At check-in the room was semi-dirty (as in hasn’t had a deep clean in a long time) and smelled funny, the bedding was wrinkled and the daily breakfast was extremely disappointing. I used to have nothing bad to say about this hotel and we looked forward to staying there when visiting family so I really hope management can improve. I also think the pet fee is now quite ridiculous compared to what it used to be (previously a small set cleaning fee, now a daily fee PLUS deposit??) Obviously there aren’t many options in Brockport but I was very dissatisfied with the experience this stay compared to how this hotel used to be.

10/10 Excellent

ericka

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Not a lot of frills, but perfect for what we needed.
Stayed 1 night in Dec 2023

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the front entrance bright blue paint seems a little dated, the property is well maintained. The room was clean and well appointed. I appreciate that proteins were available for the breakfast service. Limited retail is generally near but I was without a car during this stay; the closest intersection's traffic volume gives me pause to cross these roads on foot. Should I be in a hotel in this area, I would consider booking it again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Waymon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very hospitable and the accomodations were veey comfortable. The hotel is within walking distance to a shopping area.
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Stayed 3 nights in Nov 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Friendly and helpful.
Stayed 1 night in Nov 2023

2/10 Terrible

William

Stayed 3 nights in Nov 2023

10/10 Excellent

Earle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay there .friendly staff .great breakfast !!
Stayed 2 nights in Oct 2023

6/10 Okay

Corey

Travelled with family
Liked: Staff & service, room comfort
The only problem we had was that one of the dresser drawers was missing a knob, the floor was stained in between the bed and bed table. The room was not vacuumed and towels were not replaced. The trash was not taken out. Also they credit your 'tab' for soda instead of allowing you to pay in cash.
Stayed 3 nights in Oct 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everybody went out of their way to be nice.Should we go back to Brockport NY,we will be staying there.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kim

Stayed 1 night in Oct 2023

8/10 Good

Denise

Stayed 1 night in Oct 2023

8/10 Good

Rachel

Stayed 1 night in Oct 2023

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Stayed 2 nights in Sep 2023

10/10 Excellent

Denis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Overall is a nice place. Quiet, clean. Usually bathtub would have an anti slippery carpet or surface, but not here.
Stayed 1 night in Sep 2023

10/10 Excellent

shuming

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is the third time we were here. It's always the best option for us to stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great! The staff was extremely friendly. The room was very clean and comfortable . We were very pleased and would stay again !
Stayed 1 night in Sep 2023

10/10 Excellent

Krista

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Jenn

Travelled with group
Liked: Staff & service
Disliked: Room comfort
The ice machine made a lot of noticed. The toilet ram all night. The hotel manager offered me an extra 30 minutes. Which I just shook my head.
Stayed 1 night in Sep 2023

10/10 Excellent

Taly

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place! Everyone’s friendly and breakfast improved since last school year. My favorite hotel by SUNY BROCKPORT.
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Welcoming Stay
A relatively new-looking Best Western. Exceptionally friendly staff and manager make the stay like with family (that you get along with, of course). Very nice!
Stayed 3 nights in Aug 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023