Brock Libraries - Sunderland Branch

Communication with the property wasn’t great but got sorted in the end - we were landing in Toronto with 2 children early so requested an early check in. They could not accommodate that so I ended up booking the apartment the day prior to our arrival to ensure we were able to check in after landing. Problem with that was the property then requested an additional $30 for ‘extra guests’ since when I made the additional nights booking I accidentally booked for 1 person instead of 4. I had tried to communicate to the property that it was an additional night on our existing booking and that we wouldn’t be checking in until earlier morning of the day we were landing, to no avail. They would not send check in instructions until that $30 was paid. Secondly there was wet laundry left in the washer which thankfully we noticed and put it in the dryer so it didn’t get musty. The towels that were hung in the closets were wet. The bottom 2 plugs on the outlets in the main bedroom stopped working on day 2. The apartment is quite dated but everything worked other than the outlets in the master bed. Aside from this the property is very close to the stadium, the aquarium and the CN tower making what we wanted to do quite easy. For that reason it was worth it.

The rooms are beautifully designed. The service is impeccable. Would definitely stay here again.

Room & Breakfast were perfect!!! Will stay again!