Aerial view

Reviews of Icis Villas

3.5 out of 5
Icis Villas
Brewers Bay, Brewers Bay, Tortola

Reviews

8.0

Very good

Rating 10 - Excellent. 44 out of 108 reviews" "
Rating 8 - Good. 36 out of 108 reviews" "
Rating 6 - Okay. 18 out of 108 reviews" "
Rating 4 - Poor. 7 out of 108 reviews" "
Rating 2 - Terrible. 3 out of 108 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Barney G.

Liked: Cleanliness
Pleasant stay with a local atmosphere
I thoroughly enjoyed staying at Icis Villas. The units were clean and comfortable, and overall the property had a welcoming and local feel. Part of this appeal is due to the friendly interactions with Ms Icis Malone, the proprietress, and her son. As the the stay was in February, the night breeze was cool enough to leave off the air-conditioning. I was able to eat some guavas straight off the tree next to our staircase! The property is far enough away from the capital to ensure peaceful surroundings, but for the same reason a rental car is recommended if you plan to move around the island frequently.
Stayed 1 night in Feb 2020

10/10 Excellent

thomas, Dubai

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property is fantastic, everyone should stay a night or two there!
Stayed 1 night in Mar 2020
Response from Management and Staff on 5 Mar 2020
Thank you very much for choosing Icisvillas.

6/10 Okay

Justin, SLC, UT

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Keeping in mind it is only a couple years since Irma, this place could still use a little love. It has all the makings of an amazing location and ambience, but seems to be lacking any real passion to make it great. The staff was ok, and our room and the pool were relatively clean. There are no other real food options close by and we waited too long for a subpar meal, which was way overpriced. We left too early to "enjoy" the complimentary breakfast. We woke up to NO WATER in our room (and most of the property) and a staff that was clueless as to why and what to do about it. The grounds are beautiful and the infrastructure is there to make it better...just needs quite a bit more effort.
Stayed 1 night in Feb 2020
Response from Staff on 25 Feb 2020
Your review is noted and I write to address your concerns and comments in which in my opinion is unfair. Early in the morning as you were getting into the Taxi, the staff overheard you telling the Taxi driver that there was no water. The staff went over and inquired from your party about not having any water as you then immediately drove away. After investigating it was revealed that the unusual problem was caused by an upsurge in the power supply that shortened out the connections of the pump. The problem was fixed by our staff within twenty minutes of your departure. Consequently because of the upsurge in the power supply, about two hours later, there was an unusual Island-wide blackout. Concerning that our meals are subpar and overpriced that is hardly the opinion cast by others as you yourself had commented to our waitress that our portions were too high. We here at Icis continue to improve and repair our product that is regarded as one of the best options offered at a good price. Furthermore, with your criticisms, you saw it fit to give us a rating of 3 out of 5.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place that is very isolated and quiet. Just a very short walk to one of the nicest beaches on Tortola. On days when there are no cruise ships it's one of the most peaceful places I've been.
Stayed 1 night in Feb 2020
Response from Icis on 12 Feb 2020
Thanks for your review and we will continue to improve our product to further enhance your experience.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely and secluded. It felt like a personal tropical paradise. The property had beautiful mature plantings and a nice pool. On-premise dinner was excellent (remember to reserve your spot ahead of time) and the in-room kitchen was handy for nights you wanted to keep it low key / fend for yourself. The staff was kind and helpful and made us feel welcome. The beach is a quick walk away and has a beach bar for drinks and lunch / snacks. Also loved the resort cats. Having them welcome you back after a trip to the beach made it feel like home.
Stayed 4 nights in Jan 2020
Response from Icis on 12 Feb 2020
Thanks for your review we are pleased that you appreciated our servicesand that you enjoyed the experience of staying at our secluded private estate

10/10 Excellent

Craig, Ann Arbor, MI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant and relaxing stay in this secluded tropical Paradise. The staff were among the nicest people I've ever met in my life. The plants were gorgeous. Dinner selections are generally just two items but always delicious. For a relaxing, beautiful, secluded getaway I could not more highly recommend.
Stayed 3 nights in Dec 2019
Response from Icis on 12 Feb 2020
Thank you for your review as we continue to recover from the 2017 Hurricane. We are happy that you appreciate and enjoy the experience of nature's little secret.

10/10 Excellent

Patricia, New York NY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is locally owned and run. Miss Agatha cooked us a wonderful dinner when we arrived later in the evening. Couldn't have been more accommodating. We'd stay there again
Stayed 1 night in Dec 2019
Response from Icis on 12 Feb 2020
Thank you, as providing a comfortable natural and unforgettable experience is what our main goal is, As we look forward to serving you again we are grateful for your appreciation.

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the property is still under renovations from the hurricanes the staff and management did everything to make our visit comfortable. The food was fabulous! The beach was spectacular and a short walk from the hotel. Thank you all so much!!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HOSPITALITY in all caps! Everyone was just lovely and fun. Loved the laid back vibe. We left the French doors of our villa open all day with a great view of the pool. Just perfect.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, peaceful setting. Short walk to the beach, great staff
Stayed 2 nights in May 2019

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay on Tortola
The room was quiet and comfortable. The people were very friendly. They made us feel right at home. The location was by a beautiful beach great for snorkeling or swimming. For snorkeling check out all parts of the bay. We knew a continental breakfast came with the room but we did not know dinner was available if requested before noon. Dinner was great. The only issue we had was finding the place. Most people take a taxi but we rented a car. There are no street signs on Tortola so we kept asking people for directions. Staying there made is worth being a little lost at first.
Stayed 3 nights in May 2019

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropical getaway
A beautiful tropical getaway. If you want to experience a different view of Tortola, the Villas offers you quiet beauty.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nixe setting. 45 min from airport. No cell service. WiFi very spotty. Dinner scheduled for 7:30 didnt get served until 9:00. $50 cab to airport.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautiful. The rooms are big and clean. The food was outstanding. We loved the place
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Peaceful and quiet. The staff are most helpful. Beautiful walk to to the beach. If you want to party and have a variety of amenities, go to Cane Garden Bay. If romantic, peaceful experience, this is the bomb. They are going thru remodel from hurricane. Understanding ahead of time might provide some compassion. They were extremely accommodating.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I don't have anything else to add. The owner and staff were remarkable.
Stayed 2 nights in Mar 2019

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there from the 3/15-3/17/19. Loved the fact that it was away from everything. Across the street from the beach. Staff was friendly and courteous, especially Sandra, very humble and helpful. Only thing was, couldn't access wifi from room, had to go downstairs. Wasn't an issue this time, because I went for rest and relaxation anyway. I would definitely stay there again.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is still recovering from Hurricane Irma, as is the rest of the BVIs. The spacious grounds are full of flowers and fruit plants and staff member Beverly gave me a tour of the gardens. They just refilled the beautiful pool as we were leaving, and charming Brewer's Bay and it's gorgeous beach is a short walk down the road. Our room was pleasant and the AC was quiet and worked well.
Stayed 3 nights in Feb 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic stay in Brewer's Bay
Icis Villas is a hidden gem in Brewer's Bay. It is very secluded and the immediate area (1 mile) offers very few restaurant options. If you want your own personal beach, this is the place to stay. The rooms are comfortable and clean. I had a very pleasant sleep the night of February 22, 2019. No real breakfast (coffee yes), limited dinner, but the location to me was ideal.
Stayed 1 night in Feb 2019

8/10 Good

sylvia

Liked: Cleanliness, staff & service, room comfort
The room was comfortable and clean. The staff were very nice. But for the price per night of $200.+ you expect everything to be in working order or else discount the price. Example: Pool not operational; satellite signal not available in the room; A/C not working and not much hot water.
Stayed 1 night in Feb 2019

10/10 Excellent

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still rebuilding from Hurricane Irma and only partially open. Our room was lovely, clean, and very comfortable. We were treated like family by the owner and staff. Short walk to the beach at Brewers Bay for good swimming with a funky little beach bar.
Stayed 2 nights in Feb 2019

10/10 Excellent

Dawn-Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly, recommendations for restaurants were great, got a room upgrade for no additional cost, easy walking distance to quiet secluded Brewers Bay white sand swimming beach and the local beach bar in Brewer's Bay, and flexible continental breakfast times. I even got a private tour of the gardens and took lots of photos! Lovely, quiet tropical setting. Something special for sure.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Beautifull bay, good omlette, no functioning pool, good internet in restaurant.
Stayed 4 nights in Jan 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
staff was excellent. property was nice. however, there was not a restaurant and the property is too far from town. $60 taxi round trip just to get a bite to eat. beach bar is close but no food there either. rent a car if you use this facility.
Stayed 4 nights in Jan 2019
Response from Malcolm on 29 Jan 2019
$60.00 is a bit of a stretch and we do offer a free continental breakfast with paid options of an American breakfast and we do serve dinner. Also the beach bar does serve lunch.

6/10 Okay

T, Texas

Liked: Cleanliness, staff & service
Obviously, the whole island is still recovering from the hurricanes of 2017. This property included. This is a beautiful property in a beautiful setting. And if you are a beach person there is a wonderful sandy beach a short walk away down the driveway. The wifi was strong and worked well. So, now the negatives: We stayed on a Friday evening, breakfast wasn't served until 8:15 am Saturday morning. That is not good at all if you desire to eat and leave early. The all-in-one kitchen did not work. The sink functioned, but the fridge and cooktop did not function. I don't care about TV, but for those that do, it didn't work either. The pool was being renovated and was not open for use. Too bad, or we would have used it. The office area was a little difficult to find when we arrived to check-in. A sign would have been nice. All parking is in the grass. Again, a sign to that affect would have been helpful. Our stay was in mid January 2019. I hope they continue to improve the property. The landscape was very nice with lots of tropical foilage. Overall I felt very safe there, but it was a little too pricey for so many things not working.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2018
Response from Travel on 29 Jan 2019
What is your reason for posting this score?

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hidden gem that is Isis Villas.
The Isis Villas in Brewers Bay, Tortola BVI is a real hidden gem. Tucked into a lush valley surrounded by gardens and fruit trees. Family owned and operated the service was stellar. Unfortunately they are still rebuilding from hurricane damage, once that work is complete, it will be a five star stay for sure.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
May
Icis was/is in a quiet, jungly setting with beautiful plants and nighttime chorus of frogs, etc. Beverly and staff were very helpful and accommodating.

10/10 Excellent

peter, st. croix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very secluded and close to a lovely beach
Relaxing, quiet, beautiful. Good food. Polite staff.

4/10 Poor

BJ, Iowa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lack of pride and effective communication
Sad to be unable to get accurate instructions to the property then to have an unclean and ant ridden room. Staff was nice but couldn't effectively communicate.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not stay here again. Food was below average. Service was on island time. Wifi service did not work properly. Hair dryer in room did not work. Balcony was not usable as it had two inches of rain water sitting. It did not drain. Breakfast was poor. We asked that a cracked coffee pot be replaced. It never was. The bottom line is that they just did not care.

6/10 Okay

Rob, St. louis

Liked: Cleanliness, staff & service, room comfort
Out of the way
Way out of the way, but very nice.
Response from General Manager on 19 Feb 2017
We are just a ten minute drive from Road Town and twenty minutes tops from the airport and five to ten minutes from other beaches and destinations, as the island is very small which makes it easier and quicker to get around than in other big countries. But yes we are in a exclusive location that puts us a two minutes walk from Brewers bay beach with the comfort of been private as tranquility and service in a pristine and unspoiled environment is what we sell.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book here
Bad area and unpleasant hosts
Response from General Manager on 19 Feb 2017
I'm sorry that you did not voice your concerns while you stayed here as we are always open to constructive and fair ideas. As we continue to get very good reviews about our staff been helpful and cordial.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service and attitude.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to fantastic beach
Good. But I am forced to write more by the Expedia so you can read Good.

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel away from the city. Close to beaches.
I had a great stay at Icis Villas and would love to stay there again.

8/10 Good

Jens, San Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay, was invited to join staff appreciation bbq. All very friendly Would revisit in a heartbeat

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very helpful staff
Isolated villa in Tortola. Challenging drive from the airport. Malcolm drove out to meet us half way and we followed him in. Our first set of rooms had plumbing issues so we moved that same night. Simple breakfast. The most helpful staff ever!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, spacious and nice staff.
Our room was incredibly charming and spacious. It was a quiet, secluded location with Brewers Bay beach within walking distance and the festive, active Sugar Cane Bay in the next cove (with an adventurous mountain road between). The staff was incredibly kind and welcoming.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely setting, very friendly staff
A very quiet, sleepy escape from the crowds. Icis is tucked into the corner just off of the western side of the bay, a short, flat walk onto the beach. We could spend time on the beach, swim and then return to enjoy the pool. Eat dinner in th restaurant or cook in your room. Kitchen is sparsely furnished but enough to do whatever you need to get the job done. Comfortable temp with fan. Never had to use the ac.

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and fantastic staff. Great for laid back couples but if you're into eating out or partying you'll be taking a 10-15 cab ride every night. Very much enjoyed it.....

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Staff
The staff was amazing and very accomodating. Hotel is very nice and lush with vegetation. Great beach near by. A little distant from the city. Rental or taxi is a must. This place is great for a serene, relaxing getaway.

10/10 Excellent

Joseph family, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely setting close to the beach
We had a brilliant time the managment and staff were welcoming and helpful .the pool was a real bonus even though the beach is close nice to have a refreshing dip .also we had some meals at the hotel and they were very nice

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Friendly Staff
Room was very disappointing. A/C in bedroom was good but rest of room very hot. ROOSTERS VERY ANNOYING! Grounds could be beautiful but need alot of attention. Food was below average. Pool needs to be resurfaced and cleaned. Very out of the way and if you do not have a car you are not going anywhere as taxis are expensive.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place with nice people! We'll come back :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to beach
We had the whole place to ourselves for one of the two days there. This was their slow season so it was very peaceful. The room was fine with no problems. The people were great. Frankly it would be worth going there just for the food...no lunches but good breakfasts and great dinners.