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Reviews of Hotel Heluan

4 out of 5
Hotel Heluan
Tržište 41, Karlovy Vary

Reviews

8.2

Very good

Rating 10 - Excellent. 30 out of 80 reviews" "
Rating 8 - Good. 35 out of 80 reviews" "
Rating 6 - Okay. 9 out of 80 reviews" "
Rating 4 - Poor. 4 out of 80 reviews" "
Rating 2 - Terrible. 2 out of 80 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful historic hotel and in a very central location. The location of this hotel is amazing, just walk out the door and there are lots of things in walking distance. Parking is a pain, though it seems for any of these super centralized hotels parking would be a pain for all of them. The room was large which was wonderful for our family of 4.
Stayed 2 nights in Jul 2019
Response from Jan Petrus on 21 Aug 2019
Dear, thank you very much for positive review. Hotel has a great position directly in the heart of the historical part of Karlovy Vary next to colonnade and hot springs. Therefore there is not as many parking places as we weed. However we try to ensure parking as close to the hotel as possible. Positive feedback show us that we are going the right way. We are looking forward to your next visit. With Best Regards

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
If you are looking for a modern high tech hotel then this is not for you. If you are looking for a beautiful well maintained historic building in the heart of a beautiful town then this is your place. The hotel and the room were both clean with an amazing view from the window and the breakfast was fantastic. Hassle free WIFI, friendly staff. Only issues I had were minor, the bed was two matresses pushed together and became a bit of a pain and when coming back late we had to wait around for someone to be at the desk to get our room key but other than that, great hotel, and would stay again and again...
Stayed 2 nights in Mar 2019
Response from Jan Petrus, Sales Manager on 25 Mar 2019
Dear Tim, thank you very much for great review. We are happy that your stay met your expectation. Positive feedback show us that we are going the right way. We are looking forward to your next visit. With Best Regards

8/10 Good

Verified traveller

Good breakfast. Beautiful rooms. Water only lukewarm. Was nervous about the old lift but my partner thought it was great.
Stayed 1 night in Aug 2018
Response from Jan Petrus, Sales Manager on 24 Aug 2018
Dear Guest, Thank you for your recent stay in our hotel as well as time you have spent to tell us your experience. Your comments and feedback it is extremely valuable for improving our services and guest’s satisfaction. Please be informed that we have shared your feedback with our entire teams and corrective steps for improvements have been taken. We hope to have the opportunity to welcome you again at our hotel that we can ensure you have an exceptional experience on your next visit. Sincerely,

6/10 Okay

Hai victor

Liked: Room comfort
Stayed 2 nights in Jun 2018
Response from Jan Petrus, Sales Manager on 22 Jun 2018
Dear Mr. Viktor, thank you for your review. Without any your comments we are not able to improve our services.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel central’s located and easy to reach the tourist centre on foot. The breakfast was very nice and the rooms clean and with a traditional feel.
Stayed 7 nights in Jan 2018
Response from Jan Petrus, Sales Manager on 1 Mar 2018
Dear Sir, thank you for your positive review and we are glad that you were satisfied with our services.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very clean
The location was great Hotel bery clean And staff very friendly and helpful
Stayed 1 night in Dec 2017
Response from Jan Petrus on 31 Jan 2018
Thank you very much for your great review. We are looking forward to your next visit.

8/10 Good

Lars

Liked: Staff & service, property conditions & facilities
Hotel Heluan in Carlsbad
Got a big room with view of Heluan. Building old with charm. The mattresses in beds is time to change for new more comfy ones. Staff friendly, breakfast ok. For water boiler in room was missing coffe, there were only tea.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Yoanna , Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family hotel, centrally located.
The hotel staff is super nice and very helpful. They do their best to accommodate. The facility itself is somewhat outdated but very clean and has good energy and is comfortable.
Stayed 1 night in Aug 2017

10/10 Excellent

Norman, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven in Heluan!
a brief stay for two days whch would have been great to extend. Wonderful location and lots to see and plenty of places to eat and drink to suit all budgets. Beatiful buildings and views with lots of walking areas nearby, with two funicular railways and terrific spa facilities, again to suit all budgets.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Мы были в этом отеле 2 дня. Нам абсолютно все понравилось. Персонал очень отзывчивый и всегда рад помочь.

6/10 Okay

Jane

Disliked: Property conditions & facilities, room comfort

8/10 Good

Colin, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand old hotel in the middle of town.
Only stayed one night but we were well looked after by friendly staff.
Response from Jan Petrus on 20 May 2016
Dear Mr. Colin, thank you for you review. I´m really happy that you were satisfied with our services. I hope that you will have possibillity, by your next stay, to spend and enjoy more nights in our hotel Heluan. We are looking forward to you next visit in Karlovy Vary With Best Regards Jan Petrus Sales Manager

8/10 Good

Brie

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel if you like a hard bed
I loved everything about this hotel except parking, which was about 0.2 miles away at a different hotel,and the mattress which I imagining would only be envied by prisoners.
Response from Jan Petrus on 20 May 2016
Dear Brie, thank you for your review. Hotel is situated directly in the city center and we always try to ensure parking lot closest to the hotel. Someone likes hard mattress and and someone soft ;-) We try to get double-sided mattresses to meet your requirements. We are looking forward to your next visit in hotel Heluan. With Best Regards Jan Petrus Sales Manager

8/10 Good

Ellen, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antique hotel in the middle of town
Hotel Heluan's location is as good as it gets, right smack in the middle of the shopping / touristy area so you don't have to walk more than 10-15 minutes in either direction. Parking was 200 czd and the attendant actually helped us drive our car to the lot! This was extremely helpful because the lot was up a hill where construction was at the time and we were worried about our skill level driving a manual and dealing with all that! Our room was very big and the crown molding was some of the most beautiful I've never seen. Beautiful antique furniture as well. The beds were small but that's pretty typical of Europe. I thought they could have done a better job of providing toiletries (the lotion was in a plastic packet) but overall a very small complaint. Overall a perfect launching pad for our one night exploring the town!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and fantastic location
Awesome location, right in the middle of everything. Excellent breakfast, lots of choices. Very good friendly service. The hotel doesn't have AC, so it can be a little hot in the room if the temperature goes above 30º C. I would stay there again.

8/10 Good

David W, Sanford FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice hotel. Bargain.
Fine establishment in a great location. Room was spacious for European standards. Staff was very helpful, breakfast was nice. This hotel is a bargain for the price and location, location, location made it exactly what we needed.

10/10 Excellent

Svetlana, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
This is a great hotel to stay. It's conveniently located with friendly staff. We had to check out very early (5:30 AM), we were given a breakfast to go. We had no umbrella, they can borrow one for you. The room was spacious and very clean. I will stay there again for sure!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nancy, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, central and right price
I loved this hotel. Its location is great. The room was spacious with a nice view. The staff at reception was so nice and the breakfast was very nice. The room had beautiful, old world character but comfort of modern hotel. I would highly recommend it.
lovely spacious room with view

10/10 Excellent

Catherine, Horsham, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Gorgeous hotel
Got there to find the credit card machine was broken and they would only take cash, and couldn't check us in before 2pm (it was 1pm when we arrived). However, those were the only down points. The room was fantastic - absolutely huge, with a separate small bedroom (only net curtains, though). Breakfast was a tasty buffet. Staff were super-friendly, despite my absolute lack of Czech. Gorgeous hotel and a fantastic location, right in the centre of town.

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Спокойный отдых
По-прежнему все прекрасно, но теперь отель объединили с соседним отелем Ester, рецепшн и завтраки в этом отеле, а не в Heluan. В остальном всё как и раньше. В номере есть телевизор, минибар, чайник и чайный набор, шампунь и гель для душа. Нет кондиционера. Персонал доброжелательный и помогают во всем. В соседние Замковы лазни предоставляют скидку 15 процентов на процедуры.
Stayed 3 nights in Jun 2019
Response from Jan Petrus, Sales Manager on 19 Jun 2019
Dear Tatiana, thank you very much for great review. We are happy to have received the full number of points from you. We appreciate it a lot. We hope to have the opportunity to welcome you again at our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Jan Petrus, Sales Manager on 13 Jun 2019
Dear, thank you very much for great review. We are happy that your stay met your expectation. Positive feedback show us that we are going the right way. We are looking forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Optimale Lage, große Zimmer mit guter Fernsicht, perfekte Ausstattung, prima Frühstück, freundliches Personal.
Stayed 5 nights in Feb 2019
Response from Jan Petrus, Sales Manager on 7 Mar 2019
Dear Guest, thank you very much for great review. We are happy that your stay met your expectation. Positive feedback show us that we are going the right way. We are looking forward to your next visit.

4/10 Poor

JING YUAN

Liked: Cleanliness, room comfort
我們到達這裡時無法CHECK IN. 而且沒有用到電梯
我們到達這裡時無法CHECK IN，因為他用隔壁飯店的櫃檯，必須到隔壁去，但沒讓我們先知道，我們在門口等了好久，後來打國際電話，才知道。 我們在門口等待期間. 我老公開著車子繞了5圈....他很生氣. 後來去停飯店指示的公共停車場，很遠很難找。 飯店裡有個電梯，上面有貼紙畫3個人並打X，我們以為那是貨物專用，人使用有危險，沒有用到電梯，因為每天很累還要爬樓梯，我很不開心，直到CHECK OUT我才知道. 那張貼紙的意思是不要3人搭乘. 2人是可以的....好想哭...... 優點: 房間不錯傢具漂亮. 在CHECK IN的地方吃早餐，早餐好吃。
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
SoLaLa ... aber übles Frühstück
Frühstück sehr schlecht! Betten sehr "durchgelegen". Ansonsten schönes, altes Gebäude. Sehr zentral gelegen. Freundliches Personal.

10/10 Excellent

Giovana

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Ester???
achei super estranho ter que ir ate o hotel ester pegar a chave e tomar o café da manha. Estao economizando com o serviço....
Stayed 1 night in Jan 2018
Response from Jan Petrus on 31 Jan 2018
Thank you very much for your 5* review.

6/10 Okay

Jörg, Sachsen-Anhalt

Liked: Cleanliness, staff & service, room comfort
Zentrumsnaher, verblichenen Charme
Das Hotel liegt in Zentrumsnähe, gegenüber eines Thermalbades. Ist per PKW zu erreichen - nicht von Verbotsschildern irritieren lassen. Zum Parkplatz 10 min zu Fuß. Die Registrierung erfolgt im Hotel nebenan. Frühstück gibt es im Hotel, ist reichlich U dem Preis angemessen. Die Zimmer sind riesig, mit Doppel- U Einzelbett. Von einigen Zimmern kann man auf die Stadt schauen. Mobiliar sauber, wenn auch schon abgenutzt. Restaurants gibt es in der Nähe, im Hotel nichts. Im Herbst ist die Luft im Ort nicht so schlimm, wie in anderen Städten ringsumher. Freundlicher E-Mail Kontakt, der die aufgetretenen Buchungsprobleme lösen half. Kontakt in Englisch.
Stayed 3 nights in Nov 2017
Response from Lucie Rzieb, reservation manager on 16 Nov 2017
Vielen Dank für die nette Bewertung :-)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
대체로 만족, Good
버스 터미널에서 1.5km 떨어져 있으나 관광지 한가운데 있어 위치가 좋다. 주말이라 비싸게 숙박했지만 가성비 좋은 호텔이다. 다시 묶고 싶은 호텔.
Stayed 1 night in Oct 2017

4/10 Poor

Rapaela, Dresden

Disliked: Cleanliness, staff & service
Hotelteam war am schlechtesten,das ich jemals kennengelernt habe. Ein Mann an der Rezeption schimpte auf tschechisch whärend des Gesprächs. Wir haben das versprochene Zimmer nicht bekommen. Der Herr hat uns ein Eindruck gemacht, dass er die Kunden von Expedia, Groupon, etc. nicht gern bei Ihm annehmen wollte
Stayed 2 nights in Oct 2017

2/10 Terrible

Nikki, Austria

Disliked: Property conditions & facilities, room comfort
Nicht zu empfehlendes Hotel
Das einzig Gute an dem Hotel ist seine Lage. Ansonsten ist es alt und schmuddelig. Bei der Ankunft findet man keine Rezeption, dann stellt man anhand eines Zettels, welcher an der Tür aufgeklebt ist, fest, dass die Rezeption im Nachbarhaus ist. Das Haus sieht eher wie ein Mietshaus als wie ein Hotel aus. Die Nebentür war eine Massageinstitut wobei die Kunden dann vor unserer Tür saßen. Beim Betreten wurden wir durch einen dunklen, schmuddeligen Teppich empfangen. Die ganze Einrichtung war zwar nicht (sichtbar) schmutzig, wir vermieden aber damit in Kontakt zu kommen (alles mindestens 50 Jahre alt) Ich hatte nach dem Aufenthalt das Gefühl, dass mich der ganze Körper juckt. Im Bad befand sich ein Loch in der Wand, welches vermutlich von der Lüftung stammte...??
Stayed 1 night in Aug 2017

8/10 Good

Katie, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
까를로비바리 중심의 좋은 호텔
아주 오래된 엘레베이터와 건물이라서 최신식 서비스를 원하는 여행객들은 다소 실망할 수 있겠으나 고풍스러운 디자인의 넓은 방이 인상적이었음. 까를로비바리 중심에 있고 가격도 합리적인 편이라서 추천할만함. 어린이 포함 가족들과 기차역에서 호텔까지 택시를 타고 왔는데 택시기사가 말도 안되는 요금을 청구하여 까를로비바리 자체에 매우 실망하였으나 호텔 지배인이 직접 나와서 문제를 해결해 주었음. 헬루안 호텔의 리셉션은 바로 옆 에스테르 호텔에 있으므로 체크인시 옆건물로 가야 함.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
房間空間很大有中世紀古典風，一客廳，一大床一小床，但可惜設備老舊浴缸水龍頭及蓮蓬頭故障...
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適的選擇
房間很大，行李要推上坡有點辛苦，但整體算舒適。
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
早餐丰富。服务也不错。双床房床铺有点小，前台英语不好是个问题。不过值得推荐

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wunderschönes Zimmer mit hartem Bett.
Tolles Zimmer mit schönem Blick, tollem Stuck,riesengroßer Raum. Bett leider ohne Lattenrost und daher bretthart. Gutes Frühstück.

8/10 Good

Thomas

Liked: Cleanliness

8/10 Good

yuchi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
復古的住宿體驗
服務人員都很親切，離溫泉非常近，很不錯

8/10 Good

André, Montréal, Canada.

Liked: Cleanliness, staff & service, property conditions & facilities
Magnifiquement situé. Prix doux. Confort moyen.
Magnifiquement situé, au centre de la zone touristique. Prix doux. Confort moyen : les fauteuils et le matelas étaient peu confortables, par contre la chambre était bien éclairée et offrait une vue superbe sur la ville.

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

NING, BEIJING CHINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店服务人员的热情在捷克之行中堪称难得
酒店服务人员的热情在捷克之行中堪称难得，虽然提供的接送服务是收费的，但还是方便了客人的出行

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Sehr zentral - aber ruhig - gelegenes Hotel.
Das Hotel Heluan ist ein sehr zentral gelegenes Hotel in Karlsbad. Das Frühstücksbuffet ist außerordentlich vielfältig. Das Angebot sehr schmackhaft, lobenswert.

8/10 Good

Joe

Liked: Staff & service, room comfort
Sehr zentrale Lage
Nettes, kleines, etwas in die Jahre gekommenes Hotel, von dem aus man sehr schnell in der Kurpromenade, aber auch bei den Wanderwegen ist.

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Thomas, Eslöv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to Karlsbaden.
The hotel was placed very convienient on a hill slope with a good viev over the Town. The landlady was very helpful and kind. There are lots of nice resturants on Walking distance from the hotel.

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöner Kurzurlaub in Karlsbad
Das Hotel liegt im Zentrum von Karlsbad. Parkmöglichkeiten wurden bei unserer Ankunftim Hotel in der Nähe angeboten. Das Frühstück war ausreichend und liebevoll vorbereitet. Es gab eine schöne Auswahl: Rührei, verschiedene Sorten Brot und Brötchen und Kuchen etc.

8/10 Good

Anke, Hamburg

Liked: Cleanliness, property conditions & facilities, room comfort
Zum 2. mal hier und immer wieder gerne.
Sehr geräumige Zimmer, tolle Lage, wir kommen gerne wieder.
Response from Jan Petrus on 22 May 2016
Sehr geehrte Frau Anke, danke schön für Ihre positive Bewertung. Wir sind sehr froh, dass Sie bei uns immer zufrieden sind und wir freuen uns auf Ihren nächste Besuch bei uns im Hotel Heluan ;-) Mit herzlichen Grüssen Jan Petrus Sales Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes und günstiges Hotel
Das Hotel hat mir gefallen. Das einzige Manko war die Entfernung zum Parkplatz - ich musste ca. 8 Minuten gehen. Das Frühstück war sehr gut. Die Lage des Hotels ist sehr günstig.
Response from Sales Manager on 22 May 2016
Guten Tag, danke schön für positive Bewertung. Hotel befindet sich direkt im Stadt Zentrum und wir immer versuchen Parkplatz in der Nähe zur Verfügung zu stellen. Wir freuen uns auf Ihren nächste Besuch im Hotel Heluan. Mit herzlichen Grüssen Jan Petrus Sales Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Schönes Haus, schönes Zimmer. Leider Matratze schlecht und Minibar-Kühlschrank laut. Frühstück OK
Response from Jan Petrus on 20 May 2016
Guten Tag, danke schön für Ihre Bewertung. Wir untersuchen die Matratzen und Hotel Techniker prüft auch Minibar. Wir freuen uns auf Ihren nächste Besuch im Hotel Heluan, Karlovy Vary. Mit herzlichen Grüssen Jan Petrus Sales Manager

8/10 Good

YoungJae, 독일

Liked: Cleanliness, staff & service, property conditions & facilities
좋은 가격대와 그 이상의 시설, 접근성 좋은 호텔
오래되었지만 깔끔하게 유지보수된 호텔이었어요 엔티크 같은 엘리베이터를 타고 올라가는 재미가 있었어요. 호텔방이 아주 넓었어요. 체코 다른 호텔들과 달리 스텝분들이 매우 친절했어요. 영어는 잘 못 알아 듣겠어요. 하지만 항상 친절하고 자세하게 설명해주시려고 노력해주셔서 고마웠어요. 주변에 온천수 터와 가까워서 편리했어요. 아침식사도 포함되어있고 퀄리티도 괜찮았어요. 종류는 많지않지만 치즈나 햄 소시지도 괜찮은 재료를 쓰고 있어서 맛있었어요. 다만, 호텔이 오래된 건물이어서 인지 바깥 소음이 조금 새는 것 같았고, 매트리스가 조금 오래되어서 꺼져서 있었어요. 하지만 크게 불편함은 없이 잘 수 있었습니다. 호텔건물내에 주차시설이 없어서 케이블카를 타고 올라가는 외부 공용 주차공간에 세웠습니다.
Response from Jan Petrus on 20 May 2016
Dear YoungJae, thank you for your great review. We are happy that you were satisfied with our services. We are proud on our elevator which seems to be from 19th century :) We are looking forward to your next visit in Hotel Heluan. With Best regards Jan Petrus Sales Manager