Braulio Carrillo National Park

The Hotel is renovated and beautiful, but there is no A/C at the elevator, every time you go in is like get into a heater, with other people you can't breathe, I can't imagine being stuck there if fails. At check out they allow you to have lunch but at a small restaurant outside with a very limited food, and no Ice cream, no coffee, the machines not working properly, no restrooms near this place either, you have to walk all the way to main hotel to have one. We came back to the main spot at the hotel for a coffee and they told us if you don't have a bracelet you have to go to the small restaurant and ask for it, we explain and they simply don't have working machines and we were not able to have a coffee. That make you feel like you are stealing something that you already pay in a "all inclusive" The pool is nice, clean and renovated, restaurant is great, they offered to bake a cake with reservation, they send Ice cream and desserts from the food served, and serve cake for other people, why bother you with the reservation if the service is not completed. There is many Restaurants but theyclose the steak restaurant, you dont even have the chance to reservate, what they called strategy is fail for customers, on Friday it was full already when we came at the check in they don't offer an option, on Saturday they close totally you can't make reservations and Sunday you are not able to use it because you have to leave early. It's offensive offering something you can't. Take note

Amazing place

Loved everything about this hotel. Everyone was super friendly, the hotel was clean and exceed my expectations. Tea time towards the evening was great! My room was exceptional. The staff made sure I was great at all times! Cesar, Paulina, Maria Jose, Errol shout out to you guys! Thank you so very much for everything!