Games room

Reviews of Comfort Inn at Thousand Hills

2.5 out of 5
Comfort Inn at Thousand Hills
203 S. Wildwood Drive, Branson, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 246 out of 405 reviews" "
Rating 8 - Good. 112 out of 405 reviews" "
Rating 6 - Okay. 29 out of 405 reviews" "
Rating 4 - Poor. 15 out of 405 reviews" "
Rating 2 - Terrible. 3 out of 405 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Drew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly place, love how the hotel located off of the main strip so won’t have to listened to traffic or not have to worry about getting into the traffic. Also, love the pool and hot tub open till midnight!
Stayed 3 nights in Apr 2024
Response from -Jantzen, AGM on 15 Apr 2024
Thank you for the fantastic review and perfect rating! We're so pleased to hear that you enjoyed the peace and quiet of our location, as well as our pool and hot tub facilities. It's great to know that these features helped make your stay more relaxing and enjoyable. We look forward to welcoming you back for another serene stay soon!

10/10 Excellent

Sicebile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful. My daughter was sick and made a mess close to the breakfast area. They cleaned it up so fast without a fuss. Room was clean, we had a lovely stay.
Stayed 1 night in Mar 2024
Response from -Jantzen, AGM on 5 Apr 2024
Thank you for the excellent rating and for taking the time to share your experience. We're sorry to hear that your daughter was sick during your stay but are glad that our staff was able to assist quickly and compassionately. Our team is dedicated to providing helpful and caring service, even in unexpected situations, so it's rewarding to know that we were able to make this aspect of your stay a bit easier. We're also pleased to hear that you found your room clean and enjoyed your stay overall. We hope your daughter is feeling better and look forward to welcoming you back for another lovely stay in the future. Thank you for choosing to stay with us!

8/10 Good

Jesalyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 4 (2 adults and 2 children) stayed for 4 nights. The indoor pool was great! It was very spacious. Free breakfast is always nice! It was a normal, free hotel breakfast. Scrambled eggs, sausage, biscuits and gravy, oatmeal, cereal, waffles, etc. The game room was very small but my son and I had fun playing a couple rounds of pool. The hotel associates were very nice and accommodating. The room did a have a couple of ants, but other than that it was fine! We would stay here again! It is VERY close to a lot of activities!
Response from -Jantzen, AGM on 2 Apr 2024
Thank you for taking the time to share your feedback and for the positive rating. We're delighted to hear that you and your family enjoyed the indoor pool, our complimentary breakfast, and had fun in the game room. It's wonderful to know that our team's friendliness and accommodation added positively to your stay.We apologize for the inconvenience of encountering a few ants in your room. Please rest assured that we take the cleanliness and comfort of our rooms seriously and will address this issue promptly to ensure it does not occur in the future.We're glad that the minor issue did not detract significantly from your overall experience and that you would consider staying with us again, especially given our proximity to many activities. We look forward to welcoming you and your family back for another enjoyable stay. Thank you for choosing us!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice mini vacation. Hotel was quiet and clean. Close to everything but not right on the strip, which was nice. Indoor pool water was very cold, almost unbearable. Hot tub is large and nice.
Stayed 3 nights in Mar 2024
Response from -Jantzen, AGM on 28 Mar 2024
Thank you for sharing your experience and for the positive rating. We're pleased to hear that you enjoyed your mini vacation with us, finding our hotel quiet, clean, and conveniently located close to attractions while still being away from the hustle and bustle of the strip. However, we apologize for the discomfort you experienced with the indoor pool's water temperature. We understand that a comfortably warm pool is essential for an enjoyable swim, especially in an indoor setting. Your feedback is invaluable, and we will address this issue promptly with our maintenance team to ensure the pool temperature is kept at a more comfortable level.We're glad you found the hot tub to your liking and hope that it provided a relaxing experience during your stay. We appreciate your feedback and hope to have the opportunity to welcome you back, offering an even better experience with improvements based on your comments. Thank you for choosing to stay with us!

8/10 Good

jenece

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerks were very friendly during every interaction. Had to get another set of sheets due to my son having an accident in the bed. The fitted sheet had a stain on them we ended up just sleeping on top of the flat sheet.
Stayed 2 nights in Mar 2024
Response from - Jantzen, AGM on 28 Mar 2024
Thank you for your feedback and for acknowledging the friendliness of our front desk clerks. We're glad to hear that our staff was welcoming during your interactions. However, we sincerely apologize for the inconvenience you experienced with the stained fitted sheet. Providing clean and comfortable accommodations is a priority for us, and we regret that we fell short in this instance.We appreciate you bringing this to our attention, as it allows us to address and improve our housekeeping standards. Please rest assured that we will take the necessary steps to ensure that all bedding is thoroughly inspected and meets our cleanliness criteria.We hope this experience does not deter you from staying with us again. We value your feedback and welcome the opportunity to provide you with a more comfortable and enjoyable stay in the future. Thank you for choosing to stay with us.

8/10 Good

Travis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had ants in our room and so did our neighbors.
Stayed 3 nights in Mar 2024
Response from -Jantzen, AGM on 25 Mar 2024
Thank you for bringing this to our attention and for your rating. We sincerely apologize for the inconvenience you experienced with ants in your room. Please rest assured that we take concerns about cleanliness and pest control very seriously. We will immediately address this issue with our housekeeping and maintenance teams to ensure that it is resolved and to prevent such occurrences in the future.Your comfort and satisfaction are very important to us, and we regret any discomfort or inconvenience this may have caused during your stay. We hope this experience will not deter you from staying with us again. We value your feedback and welcome the opportunity to provide you with a more comfortable and enjoyable stay in the future. Thank you for choosing to stay with us.

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area just off the strip
Stayed 3 nights in Mar 2024
Response from -Jantzen, AGM on 25 Mar 2024
Thank you for your positive rating and for noting the quietness of our location just off the strip. We're glad you appreciated the peaceful environment while still being close to the action and amenities the area has to offer. We strive to provide a comfortable and convenient base for our guests' adventures, and we're pleased to hear we met your expectations in this regard. We're always looking for ways to improve our guest experience, so if there's anything specific that we could do to make your next stay even better, we'd love to hear from you. We look forward to welcoming you back soon for another pleasant stay. Thank you for choosing us!

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay at the Comfort Inn in Branson Missouri was a pleasant one. Allan, the front desk host, was fantastic and made our check-in process easy and enjoyable. The room was clean and everything worked, although there was a small issue with the toilet running. However, it wasn't a major inconvenience. The breakfast, while repetitive, was sufficient for our family of four. The hot tub and pool were both in good working condition and clean, although the pool was a bit chilly. The hot tub was a highlight and provided a great place to relax. One major plus was the quiet atmosphere during our stay, as we arrived before the spring break rush. Overall, we had a comfortable and relaxing experience at the Comfort Inn and would recommend it to others looking for a convenient and affordable option in Branson.
Stayed 4 nights in Mar 2024
Response from -Jantzen, AGM on 8 Mar 2024
Overall, our stay at the Comfort Inn in Branson Missouri was a pleasant one. Allan, the front desk host, was fantastic and made our check-in process easy and enjoyable. The room was clean and everything worked, although there was a small issue with the toilet running. However, it wasn't a major inconvenience. The breakfast, while repetitive, was sufficient for our family of four. The hot tub and pool were both in good working condition and clean, although the pool was a bit chilly. The hot tub was a highlight and provided a great place to relax. One major plus was the quiet atmosphere during our stay, as we arrived before the spring break rush. Overall, we had a comfortable and relaxing experience at the Comfort Inn and would recommend it to others looking for a convenient and affordable option in Branson.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Staff was friendly and the hotel was very clean.
Stayed 3 nights in Feb 2024
Response from -Jantzen, AGM on 28 Feb 2024
We're so pleased to hear you found our hotel to be a very nice place to stay, with friendly staff and high standards of cleanliness. Your satisfaction is our top priority, and we're delighted we could provide you with a comfortable and welcoming experience. Thank you for choosing us, and we hope to see you again soon.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from -Jantzen, AGM on 15 Feb 2024
Thank you for the 5-star rating! We're so pleased you had a satisfying experience with us. If there's anything you'd like to share about what made your stay special or how we can further improve, we're all ears. Looking forward to hosting you again soon.

10/10 Excellent

Christopher

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got an actual two bedroom suite, which is nice. The staff were very engaged and a lot of care went into the pool and breakfast. Parts of the property were a little dated/worn, but overall clean.
Stayed 2 nights in Jan 2024
Response from -Jantzen, AGM on 15 Jan 2024
We're glad to hear that the two-bedroom suite met your needs and that you appreciated the engagement and care of our staff, especially regarding the pool and breakfast. We acknowledge your observation about parts of the property being a bit dated and worn. We're continually working on updating and maintaining our facilities to ensure a comfortable and pleasant experience for all our guests. Your positive rating and feedback are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing to stay with us.

10/10 Excellent

austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice!
Staff were super friendly and helpful. Rooms were clean and plentybof towels. Breakfast was good!
Stayed 1 night in Jan 2024
Response from -Jantzen, AGM on 8 Jan 2024
We're delighted to hear that the friendliness and helpfulness of our staff, the cleanliness of the rooms, and the ample supply of towels contributed positively to your stay. It's also great to know that you enjoyed our breakfast. Your top rating and kind words are greatly appreciated. We strive to provide a welcoming and comfortable experience for all our guests, and it's wonderful to know we achieved this for you. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Perfect place for a weekend getaway with the family. Front desk staff was super friendly.
Stayed 2 nights in Dec 2023
Response from -Jantzen, AGM on 8 Jan 2024
We're thrilled to hear that our hotel was the perfect place for your family's weekend getaway and that you found our front desk staff super friendly. Your top rating and positive feedback are greatly appreciated. We strive to create a welcoming and enjoyable environment for all our guests, and it's wonderful to know that we succeeded in making your stay memorable. Thank you for choosing us for your family's getaway, and we look forward to welcoming you back for another pleasant visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from -Jantzen, AGM on 8 Jan 2024
Thank you for your high rating. We're glad to know that your experience with us was positive. We're always looking for ways to improve and make every stay exceptional. If there's any specific feedback or suggestions you have for us, we would be grateful to hear from you. We look forward to welcoming you back and aim to make your next visit even better. Thank you for choosing to stay with us!

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from -Jantzen, AGM on 11 Feb 2024
Thank you for your rating. We're always striving to provide the best experience for our guests and would love to hear more about your stay. If there's anything specific that stood out or areas you feel we could improve, please let us know. We hope to welcome you back and exceed your expectations in the future.

10/10 Excellent

wes

Stayed 2 nights in Dec 2023
Response from -Jantzen, AGM on 7 Jan 2024
We're thrilled to hear that our hotel served as the perfect place for your family's weekend getaway, and that the friendliness of our front desk staff stood out to you. Your top rating and positive feedback are greatly appreciated. We strive to create a welcoming and enjoyable environment for all our guests, and it's wonderful to know that we succeeded in making your stay memorable. Thank you for choosing us for your family's getaway, and we look forward to welcoming you back for another enjoyable experience in the future.

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from -Jantzen, AGM on 2 Jan 2024
We're thrilled to receive a top rating from you. It's wonderful to know that your experience with us was highly satisfactory. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future for another great experience. Your satisfaction is very important to us!

10/10 Excellent

Kristin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay there while visiting Branson/Silver Dollar City.
Response from -Jantzen, AGM on 14 Feb 2024
We're delighted to hear you enjoyed your stay with us while visiting Branson and Silver Dollar City. It's always a pleasure to provide a comfortable and convenient base for our guests' adventures. Thank you for choosing us, and we look forward to your next visit!

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from -Jantzen, AGM on 8 Dec 2023
Thank you for the 4/5 rating. We're glad that your stay at Comfort Inn at Thousand Hills was positive. If there are any specific aspects of your experience that you particularly enjoyed or areas where you feel we could improve, please feel free to share. We're committed to providing an excellent experience for our guests, and your feedback is essential in helping us maintain and enhance our standards. We look forward to welcoming you back in the future and hope to make your next visit a 5/5 experience.

10/10 Excellent

Ken

Travelled with group
Liked: Amenities
Very good place to stay. Staff is friendly and rooms comfy and clean
Stayed 5 nights in Nov 2023
Response from -Jantzen, AGM on 6 Dec 2023
Thank you for the excellent 5/5 rating and for sharing your experience at Comfort Inn at Thousand Hills. We're delighted to hear that you found our staff friendly and the rooms comfortable and clean. Our team works hard to ensure a welcoming and pleasant stay for every guest, and it's rewarding to know that we met your expectations.We look forward to welcoming you back for another enjoyable stay. Thank you for choosing us for your accommodations in Branson, and if there's anything we can do to make your next visit even more comfortable, please let us know.

8/10 Good

Cyndi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from -Jantzen, AGM on 5 Dec 2023
Thank you for the 4/5 rating. We're glad to see that your stay at Comfort Inn at Thousand Hills was a positive experience. We're always looking to provide the best service and comfort to our guests, and your rating suggests we're on the right track. If there are any specific aspects of your stay that you particularly enjoyed or any areas where we can improve, please feel free to share. Your feedback is invaluable to us as we strive to make every guest's experience even better. We look forward to welcoming you back in the future.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a very nice overall experience. The staff was great! Very friendly and helpful. The hotel was all decorated for Christmas, it even had nativity scene up outside and one in the lobby. Breakfast was quite good and there was a very nice indoor pool and hot tub. We will stay there again
Stayed 3 nights in Nov 2023
Response from -Jantzen, AGM on 5 Dec 2023
Thank you for your excellent 5/5 rating and for sharing such a positive review of your experience at Comfort Inn at Thousand Hills. We're thrilled to hear that our staff's friendliness and helpfulness contributed significantly to your pleasant stay. It's also wonderful to know that our Christmas decorations, including the nativity scenes, added a special touch to the holiday atmosphere.We're glad you enjoyed the breakfast and our indoor pool and hot tub facilities. Our team works hard to ensure a welcoming and comfortable environment for all our guests, and it's rewarding to hear that we've succeeded.We look forward to welcoming you back for another great stay. Thank you for choosing us for your accommodations in Branson, and we're delighted you're planning to stay with us again.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, clean property, heated pool, good breakfast and an overall great value. While it was convenient enough to have a door tag to request fresh towels, etc, I think it would now be appropriate for a full room service to now be the norm not just at this hotel, but all hotels. I think Covid has been used as an excuse for lesser services but not lesser fees in so many industries. Anyway, we will stay here again for our next trip to Branson. Give it a shot and you won't be dissatisfied.
Stayed 4 nights in Nov 2023
Response from -Jantzen, AGM on 29 Nov 2023
Thank you for your detailed review and the 5/5 rating. We're pleased to hear that you found the location excellent, our property clean, and our amenities such as the heated pool and breakfast to your liking. It's great to know that you see Comfort Inn at Thousand Hills as a great value for your stay.We appreciate your feedback on the room service and the need for a return to full service. Your perspective is valuable, and we understand the importance of adapting our services to meet guest expectations while balancing health and safety considerations. We will take your comments into account as we continuously evaluate and update our service protocols.We're delighted that you plan to stay with us again on your next trip to Branson and are grateful for your recommendation. We look forward to welcoming you back and ensuring another satisfying experience.

10/10 Excellent

Kelly, Saint Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff members who we met were welcoming and accommodating. The lobby is beautiful, and the breakfast was great! While the rooms look a little old, everything was super clean, and we appreciated the new shower.
Stayed 2 nights in Nov 2023
Response from -Jantzen, AGM on 29 Nov 2023
Thank you for your excellent 5/5 rating and for sharing your experience at Comfort Inn at Thousand Hills. We're delighted to hear that our staff was welcoming and accommodating, and that you enjoyed the ambiance of our lobby and the quality of our breakfast.We appreciate your acknowledgment of the cleanliness of our rooms and your appreciation for the new showers, despite the rooms appearing a bit dated. We're continuously working to update and improve our facilities while maintaining the cleanliness and comfort that our guests expect.Your feedback is invaluable, and we're glad that these aspects contributed to a positive stay. We look forward to welcoming you back for another great experience in the future.

8/10 Good

Antonio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms look old but well maintained, staff friendly and helpful, plus my daughters met santa.
Stayed 3 nights in Nov 2023
Response from -Jantzen, AGM on 29 Nov 2023
Thank you for your review and for giving us a 4/5 rating. We're glad to know that you appreciated the well-maintained condition of our rooms and found our staff to be friendly and helpful. It's also wonderful to hear that your daughters had the delightful experience of meeting Santa during your stay.Your observation about the rooms appearing old is noted. We are always looking for ways to improve and update our facilities to enhance our guests' experiences. Feedback like yours is invaluable in guiding these efforts.Thank you again for choosing Comfort Inn at Thousand Hills. We hope to have the pleasure of welcoming you back in the future, perhaps with even fresher and more updated accommodations for you and your family to enjoy.

6/10 Okay

Shonda

Stayed 3 nights in Nov 2023
Response from -Jantzen, AGM on 18 Dec 2023
Thank you for taking the time to rate your stay. We're sorry to see that we didn't fully meet your expectations. We're committed to improving and would greatly appreciate any specific feedback you could provide to help us enhance our service and facilities. Please feel free to reach out to us with your thoughts. We hope to have another opportunity to provide you with a better experience in the future.

8/10 Good

Terry

TT
Great hotel to stay in, close to Branson strip, dining, shops…Loved all the hotel amenities, pool, jacuzzi, sauna, game room, gift shop and weight room…Would love to see more meat options during breakfast besides sausage links & patties - example bacon, ham or Canadian bacon + home fried potatoes.
Stayed 3 nights in Nov 2023
Response from -Jantzen, AGM on 13 Nov 2023
Thank you for your positive review and for highlighting our convenient location near the Branson strip, along with the range of amenities we offer at Comfort Inn at Thousand Hills. It's great to hear that you enjoyed our pool, jacuzzi, sauna, game room, gift shop, and weight room.We also appreciate your suggestion regarding our breakfast options. We aim to cater to a variety of tastes and preferences, and your feedback about including more meat options and home-fried potatoes is valuable. We will certainly consider this as we continuously strive to enhance our breakfast offerings.We're delighted you had a great stay and look forward to welcoming you back soon for another enjoyable experience.

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, warm and welcoming. Friendly, helpful staff. Very pleasant stay and would highly recommend it.
Stayed 6 nights in Nov 2023
Response from -Jantzen, AGM on 10 Nov 2023
Thank you for the excellent rating and kind words. We're thrilled to hear that you found our hotel beautiful, warm, and welcoming, and that our staff's friendliness and helpfulness contributed to a very pleasant stay. Your high recommendation is greatly appreciated, and we look forward to welcoming you back in the future for another enjoyable experience at Comfort Inn at Thousand Hills.

8/10 Good

Steve

Real easy to walk to your destination
Stayed 3 nights in Nov 2023
Response from -Jantzen, AGM on 7 Nov 2023
We're glad to hear that our location made it convenient for you to reach your destinations on foot. Thank you for sharing your experience, and we hope to welcome you back soon for another visit where everything is just a short walk away.

10/10 Excellent

Yesenia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a little trouble with our tv but they were very kind to help us out. The front desk people were super nice and funny. Just an overall good time and friendly people around. Thank you for our stay.
Stayed 2 nights in Oct 2023
Response from -Jantzen, AGM on 1 Nov 2023
We appreciate your kind words. We're glad to hear that despite the small hiccup with the TV, our team was able to assist you promptly. It's also great to know that you found our front desk staff to be both nice and entertaining. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience.

10/10 Excellent

Corrine

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jantzen, AGM on 27 Oct 2023
Thank you for taking the time to leave a rating. We're delighted to see you had a positive experience during your stay with us. We hope to welcome you back soon. Warm regards!

8/10 Good

Trudy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was nice. Room was not as clean as we would have liked. Someone’s spoiled chocolate milk was left in the fridge and stunk.
Stayed 1 night in Oct 2023
Response from Jantzen, AGM on 27 Oct 2023
Thank you for taking the time to share your feedback. We're pleased to hear that you found your stay to be nice overall. However, we apologize for the cleanliness issue you encountered with the fridge. That's certainly not the standard we aim for, and your feedback will be used to address this specific concern. Thank you for bringing it to our attention, and we hope we can welcome you back in the future for a more seamless experience. Warm regards!

10/10 Excellent

Karen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for price. Great for families. Nice pool and great breakfast. Clean and comfortable.
Stayed 2 nights in Oct 2023
Response from -Jantzen, AGM on 25 Oct 2023
Thank you for taking the time to leave a comment. We're thrilled to hear you found great value in your stay and enjoyed our amenities such as the pool and breakfast. Your comfort and satisfaction are important to us, and we're delighted to know we met your expectations. We look forward to welcoming you and your family back on your next trip. Warm regards!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from -Jantzen, AGM on 25 Oct 2023
Thank you for taking the time to leave feedback. We're pleased to know that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to having the opportunity to serve you again. Warm regards!

6/10 Okay

Diana

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The room needed to be refreshed- there was a gash in the wall, cabinet door did not stay closed, the refrigerator froze the food inside ( I even turned down the thermostat). The mattress needs to be replaced. There was mold in the bathroom.
Stayed 5 nights in Oct 2023
Response from -Jantzen, AGM on 20 Oct 2023
We apologize for the issues you encountered during your stay. Your feedback is crucial for us, and we will ensure these matters are promptly addressed to improve our guests' experience. Thank you for bringing this to our attention.

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities
Very outdated, parking lot not always lit, sketchy area at night with weekly stay properties across the street, rooms outdated and mattress not good,
Stayed 4 nights in Oct 2023
Response from Jantzen, AGM on 17 Oct 2023
I'm sorry to hear that your experience with us fell short of expectations. Your concerns about the lighting in the parking lot, room conditions, and the surrounding area are something we take seriously. Rest assured, we'll be looking into each issue you've raised for immediate improvement. Thank you for your honest feedback, and we hope you'll consider giving us another opportunity in the future to better meet your needs.

4/10 Poor

Christopher

Disliked: Cleanliness, property conditions & facilities
Disappointment.
We have stayed at Comfort Inn Thousands Hills before. Prior to this trip all was pretty good. This trip however was a disappointment. Our room was in the lower level and smelled of mildew. The toilet didn’t flush correctly & the hair dryer was broken. The internet speed was very slow and the breakfast was mediocre. Will think twice before staying there again.
Stayed 2 nights in Oct 2023
Response from Jantzen, AGM on 17 Oct 2023
I'm truly sorry to hear that your recent stay did not meet your expectations, especially given your past experiences with us. Your feedback regarding the mildew smell, toilet, and hair dryer in your room, along with the internet speed and breakfast, is concerning. We'll be addressing these issues promptly. Thank you for letting us know, and we hope for a chance to make it right for you in the future.

2/10 Terrible

Lori

Stayed 2 nights in Oct 2023
Response from -Jantzen, AGM on 7 Nov 2023
We're concerned to see your rating and would like to learn more about any issues you encountered during your stay. Providing a high-quality experience for our guests is our top priority, and your feedback is crucial in helping us improve. Please reach out to us with any specific concerns so we can address them promptly. We hope to have the opportunity to make things right and to demonstrate the high standard of service we're known for.

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from -Jantzen, AGM on 2 Oct 2023
We're glad to hear that you enjoyed your stay with us. Thank you for taking the time to rate us; we appreciate it. We look forward to welcoming you back in the future.

6/10 Okay

Andrea

Liked: Staff & service
Disliked: Cleanliness
We picked this hotel bc it had a suite with 3 queens and a pullout couch. That worked well for our group. It was pretty standard for rooms, beds, breakfast, etc. our carpet had some sticky spots on it and there was trash behind a night stand that we discovered bc we were trying to plug something in so not sure about how clean it was.
Stayed 1 night in Sep 2023
Response from Jantzen, AGM on 27 Oct 2023
Thank you for taking the time to leave your feedback. We're glad to hear that our suite with multiple beds accommodated your group well. However, we apologize for the cleanliness issues you experienced, specifically the sticky spots on the carpet and the trash behind the nightstand. These are concerns we take seriously, and your comments will be shared with our housekeeping team for immediate attention. We appreciate you bringing these matters to our attention and hope for the opportunity to provide you with a cleaner and more comfortable stay in the future. Warm regards!

4/10 Poor

Kristina

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We were put on the first floor and the room was very dark and kinda had a musty smell. The facility definitely needs updates. I booked this room by accident thinking we were staying at the Comfort Inn Branson Meadows which has wonderful reviews and is nicer. I wouldn’t stay here again. Very disappointed.
Stayed 2 nights in Sep 2023
Response from -Jantzen, AGM on 21 Sept 2023
We appreciate your feedback regarding your recent stay at Comfort Inn at Thousand Hills, although we're sorry to hear that your experience did not meet your expectations.We apologize for any inconvenience you experienced with the room assignment and the condition of the first-floor room. Your feedback regarding the need for updates is valuable, and we will take it into consideration as we work to improve our facilities.We understand that you had intended to book at Comfort Inn Branson Meadows, and we're sorry for any confusion or inconvenience this may have caused. We hope that this experience won't deter you from considering other Comfort Inn locations in the future, as we strive to provide a comfortable and enjoyable stay for our guests.Your comments are important to us, and we appreciate your input as it helps us make necessary improvements. If you have any further concerns or if there's anything specific you'd like to share, please don't hesitate to reach out to our staff. We hope to have the opportunity to regain your trust and provide you with a more pleasant stay in the future. Safe travels!

10/10 Excellent

David, Greenville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff at the front desk were great. We were the last one to check in for the evening. They were very helpful on giving us great places to eat. The room was very clean, breakfast was good every morning and the dinning aera was very clean. The maid service was outstanding, and the POOL and Hot Tub was great every day. We will stay there again.
Stayed 4 nights in Aug 2023
Response from -Jantzen, AGM on 14 Sept 2023
Thank you for taking the time to rate your stay with us a perfect 5/5 and for sharing such positive feedback about your experience. We're thrilled to hear that our front desk staff were helpful and provided great dining recommendations. It's also fantastic to know that you found your room very clean, enjoyed the breakfast, and appreciated the cleanliness of our dining area.We're especially delighted that you found our maid service outstanding and that you had a great time at our pool and hot tub. Your kind words are a testament to the hard work and dedication of our team.We can't wait to welcome you back on your next visit, and we'll continue to provide the same level of service and cleanliness that you've experienced. If you have any specific comments or requests for your next stay, please don't hesitate to share. Your comfort and satisfaction are important to us, and we look forward to hosting you again. Thank you for choosing our Comfort Inn at Thousand Hills!

10/10 Excellent

Evelyn, Round Lake

Stayed 4 nights in Sep 2023
Response from -Jantzen, AGM on 14 Sept 2023
Thank you for taking the time to rate your stay with us a perfect 5/5, even without comments. We appreciate your feedback and are pleased to know that you had a satisfactory experience during your stay. If you have any specific comments or requests for your next visit, please feel free to share. Your comfort and satisfaction are important to us, and we look forward to welcoming you back in the future. Thank you for choosing our hotel!

10/10 Excellent

Gordon

Stayed 3 nights in Sep 2023
Response from -Jantzen, AGM on 1 Oct 2023
Thank you for your 5/5 rating. We are pleased that you had a satisfying experience during your stay with us. We look forward to welcoming you back in the near future.

10/10 Excellent

ARMANDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Sep 2023
Response from -Jantzen, AGM on 11 Sept 2023
Thank you for taking the time to rate your stay and for sharing your feedback. We're pleased to hear that you found our location convenient for your stay.However, we apologize for the cleanliness issues you encountered in your room. Your comments are taken seriously, and we will address these concerns with our housekeeping team to ensure that we maintain a higher standard of cleanliness for all our guests.We appreciate your feedback, as it helps us identify areas that require improvement. Your comfort and satisfaction are essential to us, and we hope to have the opportunity to welcome you back in the future with an improved and more enjoyable stay. If you have any specific comments or requests for your next visit, please don't hesitate to share. Thank you for choosing our hotel, and we'll strive to provide a better experience on your next stay.

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Not a bad place to stay
This is an old hotel, but it’s not bad. The beds were fine, the pillows were okay. The breakfast was good. The main issue we have with it is there is very little water pressure in the shower. If you have short or thin hair, it’s probably fine, but we all have very think hair and it took forever to get it washed.
Stayed 1 night in Sep 2023
Response from -Jantzen, AGM on 4 Sept 2023
Thank you for sharing your feedback about your stay. We're glad to hear that you found the beds and breakfast to be satisfactory. However, we apologize for the inconvenience you experienced with the water pressure in the shower. Your comments will be passed on to the hotel management for their awareness. If you decide to stay with them again in the future, you might consider discussing this issue with them in advance to see if they have any solutions to accommodate your needs better. Your input is valuable, and we appreciate your review. Safe travels!

10/10 Excellent

Georgia, El Dorado Springs

Stayed 1 night in Aug 2023
Response from -Jantzen, AGM on 21 Sept 2023
Thank you for taking the time to rate your stay at Comfort Inn at Thousand Hills with a 5/5! We appreciate your positive feedback and are delighted to know that you had a satisfactory experience during your visit. If you ever have any specific comments or requests for your next stay, please feel free to share them with us. Your comfort and satisfaction are important to us, and we look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff
Stayed 1 night in Aug 2023
Response from -Jantzen, AGM on 1 Sept 2023
Thank you for sharing your feedback! It's great to hear that you had a wonderful experience with the staff during your stay. If you have any more comments or if there's anything else you'd like to share, please feel free to do so. Your input is valued, and I'm here to assist with any further questions or requests you may have.

10/10 Excellent

Cari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place to stay at a good price for a long weekend get-away.
Stayed 3 nights in Aug 2023
Response from -Jantzen, AGM on 30 Aug 2023
We're delighted to hear that you had a pleasant stay and enjoyed your long weekend getaway at our hotel. Thank you for sharing your positive experience, and we hope to welcome you back in the future for another enjoyable stay. If you have any suggestions or feedback for us to further enhance your experience, feel free to let us know.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from -Jantzen, AGM on 23 Aug 2023
Thank you for taking the time to provide your feedback and for your positive rating. We're glad to see your positive score and hope you had a great experience during your stay at our hotel. If you have any additional comments, suggestions, or specific aspects of your stay that you'd like to share, please don't hesitate to reach out. We look forward to the opportunity to welcome you back for another outstanding stay whenever your travels bring you our way. Your comfort and satisfaction are important to us.