Interior entrance

Reviews of Comfort Suites Airport - University

3 out of 5
Comfort Suites Airport - University
2515 Catamount Street, Bozeman, MT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1002 reviews" "
Rating 8 - Good. 234 out of 1002 reviews" "
Rating 6 - Okay. 70 out of 1002 reviews" "
Rating 4 - Poor. 25 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall very fun trip and staff was great
Stayed 5 nights in May 2024
Response from GM-Nichole Parker on 23 May 2024
Thank you so much for your kind words and for choosing Comfort Suites in Bozeman! We're delighted to hear that you had a positive experience during your stay. Our team works hard to ensure every guest feels comfortable and well taken care of. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future!

10/10 Excellent

Hope

Liked: Cleanliness, staff & service
The young lady that check me in was so polite and help!
Stayed 1 night in May 2024
Response from GM-Nichole Parker on 23 May 2024
Thank you so much for your kind words and for choosing Comfort Suites in Bozeman! We're delighted to hear that you had a positive experience during your stay. Our team works hard to ensure every guest feels comfortable and well taken care of. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future!

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff. We had a lot of family in Bozeman for graduation and everyone was very accommodating when it came to our needs.
Stayed 3 nights in May 2024
Response from GM-Nichole Parker on 23 May 2024
Thank you so much for your kind words and for choosing Comfort Suites in Bozeman! We're delighted to hear that you had a positive experience during your stay. Our team works hard to ensure every guest feels comfortable and well taken care of. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future!

8/10 Good

Soki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM-Nichole Parker on 23 May 2024
Thank you so much for your kind words and for choosing Comfort Suites in Bozeman! We're delighted to hear that you had a positive experience during your stay. Our team works hard to ensure every guest feels comfortable and well taken care of. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM-Nichole Parker on 23 May 2024
Thank you so much for your kind words and for choosing Comfort Suites in Bozeman! We're delighted to hear that you had a positive experience during your stay. Our team works hard to ensure every guest feels comfortable and well taken care of. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future!

6/10 Okay

AIMEE

Liked: Cleanliness
Stayed 1 night in May 2024
Response from GM-Nichole Parker on 23 May 2024
We're sorry to hear that your experience at Comfort Suites in Bozeman didn't meet your expectations. Your feedback is valuable to us, and we sincerely apologize for any inconvenience you may have encountered during your stay. We're committed to providing excellent service and accommodations, and we'll be addressing your concerns with our team to ensure we improve in the areas you've highlighted. If there's anything else you'd like to discuss or if you plan to visit the area again, please feel free to reach out to us directly. We hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly clean good value hotel. Recommended.
Stayed 1 night in May 2024
Response from GM-Nichole Parker on 23 May 2024
Thank you so much for your kind words and for choosing Comfort Suites in Bozeman! We're delighted to hear that you had a positive experience during your stay. Our team works hard to ensure every guest feels comfortable and well taken care of. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM-Nichole Parker on 23 May 2024
Thank you so much for your kind words and for choosing Comfort Suites in Bozeman! We're delighted to hear that you had a positive experience during your stay. Our team works hard to ensure every guest feels comfortable and well taken care of. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future!

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service
The hot tub was cold and the breakfast area had limited food and wasn’t clean
Stayed 2 nights in Apr 2024
Response from GM-Nichole Parker on 23 May 2024
We're sorry to hear that your experience at Comfort Suites in Bozeman didn't meet your expectations. Your feedback is valuable to us, and we sincerely apologize for any inconvenience you may have encountered during your stay. We're committed to providing excellent service and accommodations, and we'll be addressing your concerns with our team to ensure we improve in the areas you've highlighted. If there's anything else you'd like to discuss or if you plan to visit the area again, please feel free to reach out to us directly. We hope to have the opportunity to regain your trust in the future.

8/10 Good

ANDRZEJ

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from GM-Nichole Parker on 6 May 2024
Thank you so much for choosing Comfort Suites in Bozeman! We're delighted to hear that you had a positive experience during your stay. Our team works hard to ensure every guest feels comfortable and well taken care of. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM-Nichole Parker on 6 May 2024
Thank you so much for choosing Comfort Suites in Bozeman! We're delighted to hear that you had a positive experience during your stay. Our team works hard to ensure every guest feels comfortable and well taken care of. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future!

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very spacious, the hotel was very central to the freeway. Nice and clean!
Stayed 1 night in Apr 2024
Response from GM-Nichole Parker on 3 May 2024
Thank you so much for your kind words and for choosing Comfort Suites in Bozeman! We're delighted to hear that you had a positive experience during your stay. Our team works hard to ensure every guest feels comfortable and well taken care of. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future!

8/10 Good

Lee

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was great except the shower. Around the drain was black and the lower sides of the shower and floor weren’t clean. Doesn’t look like they clean that well.
Stayed 4 nights in Apr 2024
Response from GM-Nichole Parker on 2 May 2024
We're sorry to hear that your experience at Comfort Suites in Bozeman didn't meet your expectations. Your feedback is valuable to us, and we sincerely apologize for any inconvenience you may have encountered during your stay. We're committed to providing excellent service and accommodations, and we'll be addressing your concerns with our team to ensure we improve in the areas you've highlighted. If there's anything else you'd like to discuss or if you plan to visit the area again, please feel free to reach out to us directly. We hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Always our first choice when we visit Bozeman!
Stayed 2 nights in Apr 2024
Response from GM-Nichole Parker on 2 May 2024
Thank you so much for your kind words and for choosing Comfort Suites in Bozeman! We're delighted to hear that you had a positive experience during your stay. Our team works hard to ensure every guest feels comfortable and well taken care of. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future!

8/10 Good

KC

Business traveller
Liked: Staff & service, property conditions & facilities
Convenient place to stay but not as nice as it use to be. Bedding was stained and could have been cleaner but overly a decent hotel.
Stayed 1 night in Apr 2024
Response from GM-Nichole Parker on 29 Apr 2024
We're sorry to hear that your experience at Comfort Suites in Bozeman didn't meet your expectations. Your feedback is valuable to us, and we sincerely apologize for any inconvenience you may have encountered during your stay. We're committed to providing excellent service and accommodations, and we'll be addressing your concerns with our team to ensure we improve in the areas you've highlighted. If there's anything else you'd like to discuss or if you plan to visit the area again, please feel free to reach out to us directly. We hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and relax while visiting Bozeman. Very clean and comfortable.
Stayed 3 nights in Apr 2024
Response from GM-Nichole Parker on 29 Apr 2024
Thank you so much for your kind words and for choosing Comfort Suites in Bozeman! We're delighted to hear that you had a positive experience during your stay. Our team works hard to ensure every guest feels comfortable and well taken care of. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet, but the bathroom lights were very dim.
Stayed 2 nights in Apr 2024
Response from GM-Nichole Parker on 23 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Elle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly.
Stayed 1 night in Apr 2024
Response from GM-Nichole Parker on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon

10/10 Excellent

RANDAL, Duncan

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Nichole Parker on 15 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Mill

Stayed 2 nights in Apr 2024
Response from GM-Nichole Parker on 6 May 2024
Thank you so much for choosing Comfort Suites in Bozeman! We're delighted to hear that you had a positive experience during your stay. Our team works hard to ensure every guest feels comfortable and well taken care of. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future!

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nichole Parker on 15 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

ROBERT, Green Lane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nichole Parker on 15 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Kristine, Highlands Ranch

Stayed 2 nights in Feb 2024
Response from GM-Nichole Parker on 11 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Cassandra

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The chemicals in the pool made my son break out in a rash. The breakfast gave me a tummy bug. It was quiet for the most part and convenient location.
Stayed 2 nights in Mar 2024
Response from GM-Nichole Parker on 8 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our pool chemicals and breakfast. We take the utmost care with our pool checking the levels every 4 hours as well as closely monitoring and ensuring all food is properly prepared and maintained. I am so sorry to hear your son had a rash and you did not feel well after eating. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! It's our go-to when we visit Bozeman.
Stayed 2 nights in Mar 2024
Response from GM-Nichole Parker on 1 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM-Nichole Parker on 1 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

REBECCA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM-Nichole Parker on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

JULIE, Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from GM-Nichole Parker on 25 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Kirk

Stayed 1 night in Mar 2024
Response from GM-Nichole Parker on 11 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Convenient to the Interstate, and close to dining. Recommend.
Stayed 1 night in Mar 2024
Response from GM-Nichole Parker on 19 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University.We sincerely appreciate and value your feedback as a guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quiet, clean, great staff!!
Stayed 1 night in Mar 2024
Response from GM-Nichole Parker on 11 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely,

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilets to low, parking to front door very icy. Not good for people with mobility issues.
Stayed 2 nights in Mar 2024
Response from GM-Nichole Parker on 11 Mar 2024
Dear Thomas,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great room, nice bed. A wonderful place to stay. It was quite, clean, well designed room, excellent value.
Stayed 1 night in Mar 2024
Response from GM-Nichole Parker on 6 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. On behalf of our entire team, I would like to thank you for your kind words. Your satisfaction is important to us as a guest. We will be using your feedback to provide exceptional experiences for our guests. We hope for an opportunity to host you in the future

4/10 Poor

Jonathan

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
EXPEDIA INCORRECTLY AND INACCURATELY LABELED AS A 4 STAR HOTEL. IT IS NOT EVEN CLOSE TO BEING A 4 STAR HOTEL. THE FACILITIES ARE 2 STAR AT BEST. THE ROOM IS MINIMAL. THE BATHROOM IS UNACCEPTABLE WITH A BATH THAT IS UNUSEABLE AND A SINK THAT IS A BOWL WITH NO COUNTER. THE BACL OF THE SHOWER IS THE ONLY SPACE TO PLACE ONES' TOILETRIES. THE BEST IS WORN OUT AT BEST. THE HOTEL OFFERS NICE QUALITIES SOAPS ETC BUT THIS DOES NOT COMPENSATE FOR A 2 STAR EXPERIENCE.
Stayed 1 night in Mar 2024
Response from GM-Nichole Parker on 25 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our quality and the bathroom on your recent visit. I have shared your feedback with the Chief of Maintenance to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 Excellent

Sean, Billings

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very easy home base for things we needed to do
Stayed 1 night in Feb 2024
Response from GM-Nichole Parker on 4 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Wendy, Cerulean

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and efficient. The room was extremely clean and quiet. Breakfast buffet was yummy and the fitness/workout room was great! Highly recommend.
Stayed 2 nights in Feb 2024
Response from GM-Nichole Parker on 4 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room. Great staff Tub n pool decent Taco Bell next door
Stayed 4 nights in Feb 2024
Response from GM-Nichole Parker on 28 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University.As a Guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed room. Friendly and accommodating staff.
Stayed 4 nights in Feb 2024
Response from GM-Nichole Parker on 28 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University.As a Guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Debra

Stayed 1 night in Feb 2024
Response from GM-Nichole Parker on 25 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

4/10 Poor

Leah

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
1240 am room above me runnjng & stomping. It waz awful. I was recovering from surgery & thats unacceptable. Went on for about 45 mintues, then lobby guy took care of it.
Stayed 2 nights in Feb 2024
Response from GM-Nichole Parker on 23 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to host you in the future.

10/10 Excellent

thomas

Stayed 1 night in Feb 2024
Response from GM-Nichole Parker on 25 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Jon

Stayed 1 night in Feb 2024
Response from GM-Nichole Parker on 25 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Hugo, Andrews

Stayed 3 nights in Feb 2024
Response from GM-Nichole Parker on 20 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Dr David W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM-Nichole Parker on 20 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The represent was very kind and helpful. Nice to have some one that is pleasant!! So many these days are not..
Stayed 1 night in Feb 2024
Response from GM-Nichole Parker on 15 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. We sincerely appreciate and value your feedback as a Guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lost reservation
For some reason, they lost one of my reservations. They were able to get my friends a room. However, it was less than the rate Hotels.com charged. Kinda makes me want to just book direct instead of a 3rd party.
Stayed 1 night in Feb 2024
Response from GM-Nichole Parker on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

ART

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GM-Nichole Parker on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. As a guest, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Myles and GG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional, friendly staff. Clean. Reasonable.
Stayed 1 night in Feb 2024
Response from GM-Nichole Parker on 5 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. We sincerely appreciate and value your feedback as a Guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Comfortable, yet needs better cleaning supervision
The room was nice and comfortable. Unfortunately there was a black hair inside the bed when I pulled back the covers. Maybe it fell off of the cleaning attendants head, but they should inspect the sheets for this reason. If the sheets seemed dirty I would have notified the front desk.
Stayed 1 night in Jan 2024
Response from GM-Nichole Parker on 2 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the bedding. Your satisfaction is important to us as a guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Boz
Stayed 1 night in Jan 2024
Response from GM-Nichole Parker on 2 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your feedback to continually improve with the goal of providing the most enjoyable experience for our guests.