Bourne Wood

The room wasn't ready when we arrived at 3:30 though the booking said ready by 3. It didn't take too long but was a bit annoying. The room itself was lovely though it was a bit strange to not have a bin and I would have liked more coffee etc. We got a wake up call at 5am which we didn't ask for. When we checked out I brought this up and we were told it was a mistake and the person apologised but I would have preferred if they apologised without me prompting and maybe offered us some kind of compensation. I have issues sleeping so it was really quite disruptive. I did wonder if it was because we were clearly not well off and the place is quite posh. I don't have an issue with someone making a mistake but seems weird not to apologise.

Great location and beautiful property. Staff were excellent. Surprisingly missing the little extras - toiletries in room, instant coffee and tap water - for a high end hotel thought there would be a little “extras” for price - with the savings on coffee and tap water would have thought they would have sweets or other little things to make it special. Breakfast was good very busy though.

Breakfast