Bourne Wood

The room wasn't ready when we arrived at 3:30 though the booking said ready by 3. It didn't take too long but was a bit annoying. The room itself was lovely though it was a bit strange to not have a bin and I would have liked more coffee etc. We got a wake up call at 5am which we didn't ask for. When we checked out I brought this up and we were told it was a mistake and the person apologised but I would have preferred if they apologised without me prompting and maybe offered us some kind of compensation. I have issues sleeping so it was really quite disruptive. I did wonder if it was because we were clearly not well off and the place is quite posh. I don't have an issue with someone making a mistake but seems weird not to apologise.

It was a nice, clean hotel - but felt quite impersonal. Staff functional but not especially welcoming. No biscuits in room or water - which to be honest I would expect to have at £400 a night (family suite) and get as routine in other hotels. For the price - I have stayed at far better.

Breakfast