Borthwick Holidays from £377

I was up on the 2nd floor so had to go up a lot of stairs with my heavy suitcase. The shower didn't function well. The water was either very hot or very cold.

Great people ready to help you - amazing location.

We arrived at 1 as we planned with the staff. We were given a room at 4:30 at the top of 6 flights of stairs with a telephone that didn’t work to call the desk. The room had no air but radiated heat, so it was uncomfortable at night. The staff was extremely friendly and polite. They actually carrier our luggage up those 6 flights of stairs. We couldn’t ask for nicer people. The couch in the room was extremely low quality and the only thing to set on if you wanted to watched the television that could not be watched from beds. The towel warmer didn’t work and beware of children taking a shower. I honestly believe someone could be seriously burn themselves in the shower.

No fridge, and noise from street/nearby bus stop was loud. Other than that, good location and helpful staff on the phone.

Stay here regularly. We booked a more expensive king bed room, was told on arrival we had the best room however when we got there the room was far from an upgraded room and looked more tired than their standard room and wasn’t a king bed in it, the staff very kindly moved us to another room which was far better however it was so hot and even with the fan supplied on all night and window opened, it was uncomfortably hot. Great hotel, but I would choose the basic room in future as the upgraded ones aren’t as nice to be honest