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"Stayed end of April and was a ghost town (off season). But still very pleasant staff and wonderful facility."

"Its is a communist era hotel. Having said that it is clean and has everything that you would need. The rooms are clean and spacious, but the food is not so good."

"Great value for money. Breakfast/dinner had wide choices and dinner varied every day. Staff very friendly and helpful."

"Service was good, in a quiet area, food was good. "

"The images of the room are not the room you'll receive, nor is the room a deluxe room; it is a standard room with no balcony. If you have your heart set on the room in the pictures, you're going to be disappointed. The room we had was a bit tired, with poor grouting and finishing in the bathroom. You are not booking a deluxe room in hotel moura, the name of the hotel on this site is 'Hotel Moura Deluxe Room'. It's a shady tactic, and they clearly know they're taking advantage of people's expectations in a manner beyond rebuke and you are technically getting the room you reserved. It's just not the room you'd expect from the pictures. This is clearly some kind of swindle they've been at for some time as we weren't the only people to speak to the extremely indifferent and borderline rude reception staff about this (the other people that did so had contacted the hotel multiple times in advance of arriving to reserve a deluxe room, and appeared to have been stiffed worse than us). Otherwise, the hotel itself is pleasant and stylish. The breakfast has an excellent range of foods and the spa is good (however one of the hot tubs is questionably slimy on the wood). Decent location for ski lift distance and cheap prices. Death trap elevator with an open front though, so watch your kids. Following my experience at this hotel however, I would not go back, and would not recommend booking here."

"A really well presented chalet on 3 floors, with a spacious kitchen/diner/lounge on the top floor, with good views of the Rila mountain and the slopes. Comfy beds, a well equipped kitchen, an open fire, a bar, a beer fridge, everything for the perfect ski trip! We'd love to come back again. The complex also has a decent pool, a sauna and a good restaurant. There's a courtesy bus into the resort which runs anout every 40 minutes. Loads of parking."

"Lovely hotel with nice amenities in a great forest setting, was beautiful with snowfall "

"As others mention, the property itself could do with some renovation which means it doesn't feel perfectly clean and modern. However, the staff are very friendly and the stay was half-board with an excellent variety of food options (including most Bulgarian classics based on our internet searches) and a I think something for everyone. Their dessert chef(s) is amazing and produces really top quality dishes. It is within a 15 minute walking distance of the ski slopes, or alternatively they have limited shuttles to the slopes (8am, 8.15am, 9am, 9.15am) returning at similar times around 4pm. We would definitely go back here"

"Great service, ideal location, the restaurant in the hotel is amazing! Would recommend it for business trip or vacation with kids!"