Bolsón Holidays from £875

Amazing resort! It offers many different activities from horseback riding and hiking to waterfalls to hot springs and spa treatments. The environment is like an upscale ranch, rooms are spacious and ofter garden patio area and views of the surrounding forest, with many birds fluttering around. Nice big breakfast buffet, lots of seating and dining options.

It wasn’t the best and it wasn’t the worst. The customer service could be better. They have early check in…however that doesn’t mean your room will be available. For them it’s just access to the resort, unlike all other resorts I’ve been to you get this when you check in. We were told that our room would be available around 2pm. That was not correct. Went back at check in, 3pm…still wasn’t ready. He said another 10-15 min. Mind you I had been asking him for a status he knows nothing. We got there around 11am. So I asked for a manager, Two come out. One is not not helpful and the other is there and decided to help when I started talking about the bad reviews about the customer service. So I finally get a room equal to what we booked that belongs to someone else who has yet to check in. Now I’m thinking how long that room been available and we could have been in that room. So thank you for finally doing something. We upgraded to a premium which got you better alcohol, laundry, turn down service, etc… We called for turn down, never got it. As a matter of fact, our room never got cleaned…we had to catch housekeeping for towels. The AC unit woke us up every night except Sunday around 3am, they could do nothing because it never made noise when they came. Also, had to call multiple times for someone to come fix our safe. This is our 8th or 9th in Costa Rica, 1st and last time at this resort. Limited food options, very relaxing.

This was a nice resort overall esthetically but the lack of versatility that it provides is awful. You can’t do activities everyday. Only on certain days and they should make that known. Why send me an entire brochure of activities and NONE of them are available especially on Saturday. Just because you all don’t book them maybe you can connect the guest with other companies to do activities. Even if you are unable to provide entertainment outside there was no entertainment on the property. Nothing. Literally I entertained myself. The prices are normally more than what it cost and we got a major discount but they shouldn’t be charging anymore than what they charge now. The location is inconvenient for what they want to charge someone to be there. This wasn’t the best choice for a vacation and they need to do a better advertisement of the overall grounds. They were doing renovations and constantly while in my room, I was disturbed with noise. The staff was very nice and I enjoyed them. Also do not book transportation with them. But the management lacks providing great entertainment to those looking for an all inclusive adult only resort. It’s $165 per person one way when you can book a taxi from the airport round trip for $280 for 3 people.

We had a fantastic vacation with our family. The rooms are clean and the property is well kept. The beach is beautiful, but the water was rough. If you want to enjoy a calmer water you can walk or uber to the town beach it’s beautiful and close to the resort. All the staff were very friendly and helpful. I enjoy that they had juice stations in the lobby and at the snack bar, so if you were thirsty you could help yourself anytime. The food was delicious and had a great variety for everybody. At breakfast I absolutely enjoyed the smoothie station- all from fresh fruits. The only thing I would preferred to have air conditioning in the buffet. Overall we enjoyed our stay and we would return to this resort. Lovely vacation.

Overall I had a great stay. Food was amazing. Great location. Lots of activities for families. Only disappointment was that my mini fridge was only restocked 2 of the 5 days I was there.

Planet Hollywood in Costa Rica was an amazing experience! The chefs, waiters, waitress were attentive and friendly. William, Henry and Jonathan were the best! They took care of us!