Posted 27-Aug-2016 on Hotels
My parents and I stayed at WOW Bodrum Resort for a week. Every thing was great. Staff were fantastic and friendly especially the guys at the reception and bars.
The only downside was the mosquitos.
We informed the receptionists and they provided us with the electric mosquito repellent. It didn't work and we asked for the spray one. They said they would spray the room later but I think it never happend. My parents were staying in a separate room and they couldn't sleep for three nights in a row.
We complained again. Nothing happened.
The other negative side was to do with the changing the bedsheets.
During our stay, they never changed the bed. I was looking for a sign or a card for request but nothing was there.
Apart from those small downsides, everything was fantastic. Great staff, great food and great location.
I hope I can go back there next year.
Comment from Hotel Management
31-Aug-2016 by General Manager, Hotel Management
Dear Soudabeh,Dear Guest, Thank you very much for sharing your wonderful impressions and recommendation. It is so nice to hear that you were happy with our team members service . We are truly lucky to have absolutely wonderful staff working with us and I also would like to thank you for comment about our team members with their names. I will surely share your review with our team. In regard to your comments about room cleaning, we informed our HK Manager to organise a particular training on room cleaning to the individuals who cleaned your room. We also informed our HK manager of warning her chiefs to pay maximum attention to controls of the cleaning standard of your room. We are aware of our responsibilities and promises for all our guests so thank you very much for sharing your ideas with us. Please be assured your feedback is shared with our management team and will receive the necessary attention
We really hope that you will make an exception visit us again for another excellent family holiday. We are really looking forward to welcoming you back with us. Kindest Regards, Elif Körük Customer Relations Manager WOW Resort Hotels