- Liked: Cleanliness, staff & service, room comfort
Needs TLC as a matter of urgency.
My impression is that this hotel was a great 5 star hotel when it opened and then it wasn't properly maintained and now it is quite tired. I suppose there marketing pictures were taken back then and don't represent current state of the hotel. I guess, the price reflects that, as other hotels with 5 star rating in this area would be more expensive. My air con didn't work - reported it twice. After 2nd time it started to work only on hot setting with the lowest temperature of 25°C. No robes provided in the room, even though it is stated in description (I didn't bring mine because of that). No robes provided in the SPA either - they get you to wrap in a towel instead. SPA is very tired, grotty and scary-looking. Could be a setting for some Harry Potter scenes. However, the Massage and Hamam performed in the SPA are excellent - they have very good Therapists. But the environment is far from a SPA in a 5 star hotel standard. Half of the equipment in the Gym is either broken or unsafe to use (e.g. partially cracked weights and rusting cable machines). The gym itself is very dusty. I liked the main pool and the beach, enjoyed free rides on banana and other inflatables. Food in the restaurant is pretty much the same every day but in a very good variety, so you can choose to eat something different every day. The staff are 5 star people - genuine, friendly and always willing to help. Great team. Location is very good - in a quiet area yet right on the shore and close to town center.