Bodega Otazu

Parking easy in underground garage @ 20 euros. Breakfast very good.... excellent choice. Room was clean and bathroom large with a bidet. The shower was powerful. The reception staff were lovely as was the woman at breakfast. Only downside was lack of coffee making facilities and no information in the room.

I missed the small letters telling me that I needed to contact the hotel to tell when I expected to be there (in previous cases I've received an e-mail, with that particular question so it was hard to miss). We ended up outside the hotel with no one there to receive us. After a confusing phone call we could use a room with a kitchen that was open instead, but he wanted 50 euros more for it. Not only did we get a downgrade from a two star double room to a one star room with a kitchen, but he was brave enough to ask for 50 euros too. Well, as the nice guys we are, we left the 50 but also this review. The rooms was not particularly clean and the free wifi was not to be found. The furniture's, inside and outside, where old and has seen better days years ago. If I knew that this stay would cost me over 100 euros, I would easily found another place without hesitation.

First, the staff is outstanding. The service they provide was excellent. Next, the hotel is very nice. The room we stayed was exceptional. I would highly recommend this hotel and will definitely stay there again on our next visit tonPamplona.