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"We only spent one night there and enjoyed the casino. There was a mix up in the room assignment but after reaching out to the front desk staff we were moved. "

"Service...wow food...wow amenities... wow, first time this was the best hotel, others were good and okay and some others were absolutely trash, once I slept in the car for one hotel, but Embassy suites blew me away I was a little nervous about the bears but nothing to do with the hotel. 4 blocks from downtown Gatlinburg and pools are heated, lazy river was cold in winter, so not to heated,but pools and hot tub feel great for a winter night, breakfast is early for me but no biggie. This is hands dow the best hotel in history. So great, never staying anywhere else after the experience."

"Breakfast was good, but if you were in the second building you had to walk all the way around to get to the breakfast room."

"Clean room staff friendly and helpful "

"Yes and yes would stay again"

"The building was undergoing some renovations, but they were able to accommodate us with room service and a to-go breakfast even though the restaurant was closed due to renovations underway. Rooms and hallway were quiet, neat and clean, and the beds were comfortable!"

"Clean room good size Great staff good hot breakfast options enjoy my stay great creek view from my room!"

"Loved the proximity to all the attractions and restaurants at The Island! Staff was great! Pillows were not very plump but bed was comfortable. Rooms were very clean. Loved the balcony. Indoor pool was really warm. Super close (5 min) from Patriot Park, to catch trolley to Dollywood. The traffic noise from the parkway was really really loud, especially late at night. A lot of cars with loud mufflers. Sounded like race cars. I still was able to fall asleep due to being completely exhausted from our days. I would still definitely stay at this hotel again. "

"The room was subpar. Our faucet broke and they took forever to fix it and kept my kids and myself awake until 11:00pm fixing it. "