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Reviews of The Royal Carlton Hotel

3 out of 5
The Royal Carlton Hotel
343-347 Promenade, Blackpool, England

Reviews

8.4

Very good

Rating 10 - Excellent. 17 out of 43 reviews" "
Rating 8 - Good. 20 out of 43 reviews" "
Rating 6 - Okay. 3 out of 43 reviews" "
Rating 4 - Poor. 2 out of 43 reviews" "
Rating 2 - Terrible. 1 out of 43 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Paul

Stayed 3 nights in Jun 2022

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Great short break, friendly atmosphere, nice and clean. Good prices
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
njoyable break
We only had the weekend but it was well worth having .tThe Hotel was very convenient being on the seafront betwen the south and central piers so only a short walk to the funfair Sancastle etc and a tram ride or bus to the town centre and the Tower.The trams only resumed on the Sunday for the 1st time since the lockdown.Room was ok apart from a problem with tv but staff and food was both good and more than enough weather wasn't so good but it is Summer after all.Overall a great stay, .Overallagreat place to stay in.
Stayed 2 nights in Jul 2020

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Booked in very short time. The hotel was very accommodating, booked Late check out which benefited us as still wanted to spend the day there. Staff are very friendly — talkative and helpful. Will be booking again for a long weekend
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
julie. maz and rest staff were fab very helpful rooms lovely and cosy. entertainment was fab over new year .this is twice weve stayed here at hotel and will come back in summer next year
Stayed 2 nights in Dec 2019
Response from Reservations on 24 Jan 2020
Thank you for your lovely review. We look forward to welcoming you again in the summer.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, rooms reasonably priced and was just what we needed for a night away - although small-ish for staying any extended period of time. Staff were friendly and the hotel itself was nice enough. Bit of a rabbit warren of rooms so if you find stairs difficult then mention it on booking. Only thing I didn't like was the 10am check out - very early in comparison to other hotels.
Stayed 1 night in Nov 2019
Response from Reservations on 31 Dec 2019
Thank you for your review. We hope to see you again at the Royal Carlton Hotel.

8/10 Good

Bertie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019
Response from Reservations on 20 Nov 2019
Thank you for your review. We hope to see you again at the Royal Carlton Hotel. Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly, positive and genuinely lovely people, great atmosphere, great prices and overall would definitely stay again.
Stayed 1 night in Nov 2019
Response from Reservations on 20 Nov 2019
Thank you so much for your lovely review. We look forward to welcoming you again at the Royal Carlton Hotel. Kind regards.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Reservations on 28 Oct 2019
Thank you for your review. We hope to see you again. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, on the promenade, opposite the tram stop which takes you to town or pleasure beach, but also only about 10 min walk from town & main attractions.Room was clean. Good breakfast & lovely to be able to sit outside on terrace & watch the sea. Staff were all very friendly & happy to help. Would definitely stay again.
Stayed 7 nights in Oct 2019
Response from Reservations on 23 Oct 2019
Thank you for your lovely review. We hope to see you again in the future. Kind regards Reservtions

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Oct 2019
Response from Reservations on 23 Oct 2019
Thank you

8/10 Good

John Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Reservations on 23 Oct 2019
Thank you.

10/10 Excellent

Phill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sperstay
Working in Blackpool and supporting local hotels and have to give credit when due great staff very comfortable clean room Breakfast for £7.50 was really nice and the evening entertainment certainly was worth watching! Parking is a bit dodgy as all local roads are residents parking zone now
Stayed 1 night in Aug 2019
Response from Reservations on 5 Sept 2019
Hello Phill, Thank you for your feedback! We're glad that you enjoyed your recent stay with us and hope to see you again soon! Thank you Reservations

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Reservations on 27 Aug 2019
Thank you for your review. We hope to see you again in the future. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019
Response from Kind regards Reservations on 25 Aug 2019
Thank you for review.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good standard, room clean & excellent shower Breakfast was OK entertainment on nightly would return
Stayed 2 nights in Aug 2019
Response from Reservations on 5 Aug 2019
Thank you for your feedback. We appreciate all comments. We hope to see you again at the Royal Carlton Hotel. Kind regards Reservations

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good service
No problems with the room or the service at all. Nice hotel, good location, good, reasonably priced beer. A system error between Hotels.com and the hotel meant the room I paid for was unavailable and I was placed in a room where we had to move the beds together. The hotel itself gave us some tokens as a way to ease the blow, while Hotels.com took 5 weeks to sort any sort of compensation out.
Stayed 2 nights in Jun 2019
Response from Reservations on 20 Jul 2019
Thank you for your feeback. We appreciate your comments.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Blackpool
Booked late and arrived late, friendly and capable check in. Room small but adequate for a one night stay. Good entertainment that night. Excellent shower, good towels and very good breakfast.
Stayed 1 night in Jul 2019
Response from Reservations on 20 Jul 2019
Thank you for your feeback. We hope to see you again at the Royal Carlton Hotel. Kind regards

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2019
Response from Guest Relations on 13 Jun 2019
Dear Guest, Thank you for taking the time to leave a review of your stay with us. We look forward to welcoming you back in the near future. Kind Regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Our stay was ok. Positives Room was clean. Julie the manager was lovely We got a decent parking space and £7 for this is good value Nice bar within complex Negatives There was no windows throughout stairway to the room, so was way too warm. Windows moldy and only the smaller top windows you could open We got back to the hotel at around 10.30. When does the entertainment happen as we did not see any? I did not sample the buffer breakfast but its a shame this is not included in the room rate rather than an extra cost as £80 is a lot for room only. Can I ask though, why do you not cook to order instead of a bugget? Overall its an ok hotel for one night.
Stayed 1 night in Apr 2019
Response from Reservations on 17 May 2019
Thank you for your feeback. Guest comments are extremely important to us as they help us improve on the standard and quality of service in the future. Kind regards

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Reservations on 17 May 2019
Thank you for taking the time to review us. We hope to see you again at the Royal Carlton Hotel

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Down for the Rangers legends game. Good bar & was used well 😁🍺
Stayed 1 night in Mar 2019
Response from Guest Relations on 1 May 2019
Thanks for the feeback.We hope to see you again in the future.

8/10 Good

Therese, St Helens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Staff very helpful and accommodating. However, the evening entertainment was not so good. Artists were performing to about half a dozen people. I book hotels in blackpool for comfort and evening entertainment - i dont like to go out at night in blackpool. Rooms were very clean and comfortable. The breakfast was a complete shambles in terms of organisation . This hotel was full. The food was buffet style , but there was not enough food on the buffet . i observed lots of people complaining to the poor young waitress. I shall not be returning to this hotel.
Stayed 2 nights in Nov 2018

8/10 Good

Lyny, Lancs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views from the window room could have done with being a little bigger
Stayed 4 nights in Oct 2018

8/10 Good

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2018

10/10 Excellent

pip, darlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stop
Lovely clean warm value for money hotel staff very nice breakfast lovely close to everything
Stayed 1 night in Oct 2018

10/10 Excellent

Susan, swadlincote

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely sea view room with balcony and absolutely this hotel must have the best staff in Blackpool.
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveller

Stayed 3 nights in Oct 2018

4/10 Poor

Lorraine, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Very uncomfortable
The room was incredible small and very cramped. The pillows were like boulders - hard and solid. There were damp stains on one of the duvet covers - it was changed when I complained to reception. The noise insulation between our room and next doors bathroom was non-existent. Every time they turned their taps on there was a very loud gushing noise in our bedroom. The sea view was in fact a small dormer window which gave a sea view if you were standing up.
Stayed 3 nights in Sep 2018

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities, room comfort
The staff were friendly and the hotel was clean, our room was very tiny but had everything you need, the prices are ok they just got our food order wrong
Stayed 1 night in Sep 2018

10/10 Excellent

Clayton

Nice room and good location
Stayed 2 nights in Aug 2018

10/10 Excellent

Suzanne, Chorley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great lication
Lovely hotel, helpful and friendly staff. Great location on the prom, half way between the pleasure beach and central pier. Nice bar that serves food. ***PLEASE NOTE NO CAR PARK***
Stayed 1 night in Jul 2018

6/10 Okay

Gerry, Glasgow

Liked: Staff & service
Disliked: Property conditions & facilities
Generally it was a good holiday for me and my two children. Their shower in the twin room did not function for a day because of leaking and there was an awful smell in their room overnight which was unfair for them. Their room was number 27. My room number 29, you could hear the person next door because of a very creaky floor board and it would be the same noise with them as it connected between both rooms. Generally the staff were very professional and did their jobs very well.
Stayed 6 nights in Jul 2018

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a good stay great friendly staff

8/10 Good

joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel on the seafront
Welcomed by a very warm hotel with lots of outside space and indoor modern seating area. We booked three balcony double rooms so that we could have the extra space inside and out and for the little extra it’s so worth it. Shower was super strong and all very clean. Bed was ok nothing like home 😊 breakfast was a very pleasant surprise with fully cooked English and toast already prepared cereal yogurt and porridge for healthier options ... Really liked that you had to use your key card to enter the stairs to the bedrooms. Late bar open for residents with live music albeit we didn't partake as attending footy and local bars. Would definitely recommend this hotel was quiet after the music finished and was so nice to wake up to the Seaview. Parking around the corner and car was safe and secure during our stay. All staff were helpful and happy

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service
Stayed for the weekend whilst at Strictly Come Dancing at Blackpool Tower Ballroom. The staff could not have been more helpful. When Sophie at Reception heard we would miss breakfast on Saturday morning, she arranged for the night porter to make us bacon sandwiches at 6.30 am. Our second floor twin room with sea view, although on small side, was comfortable, clean and warm. The shower was very good. Breakfast on Sunday morning was really nice and freshly cooked. The staff are a credit to this hotel. Would recommend it.
Stayed 2 nights in Nov 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Seabank
We were informed that they couldn't fit all our group in, so we were moved to the Royal Seabank and all I can say is what a brilliant stay. Clean, friendly and fantastic staff. The rooms were spacious and the beds were so comfy. We will definitely be returning.
Stayed 2 nights in Nov 2017

10/10 Excellent

gwyenth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would book this hotel again without hesitation they catered for my 2.5 year old grandson, the balcony room was great. nothing was too much trouble, the food was lovely and reasonably priced, the staff was so friendly and helpful.
Stayed 2 nights in Sep 2017

8/10 Good

Dominick

Liked: Cleanliness, staff & service, property conditions & facilities
Blackpool Weekend
The hotel location was excellent right on the promenade but there was a lot of noise from the trams early in the morning. Buffet breakfast was value for money with cereal, full English and toast, tea or coffee. Great sitting area outside to have a drink and watch the world go by.
Stayed 2 nights in Jul 2017

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
cheap and cheerful
Stayed 1 night in Jun 2017

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities, room comfort
NEVER AGAIN!!!!
Smelt Singer on until 1am full blast Room a box room poor size Socket hanging off the wall plus a cutout where a tv socket had been previously. 2 doors either side of our room when people come in late at night the doors slamed shut and head board nearly come off the wall. When we could finally go to sleep someone in the next room was snoring so loud we both couldn't sleep. We had the room until 10am from 9.30am we had 2 different people within 10 mins knocking on the door for about 1 minute each and even when we shouted we were not ready they carried on.
Stayed 1 night in May 2017

10/10 Excellent

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balcony room
Balcony room a little bit small but the balcony was brilliant as was the weather.the staff were fantastic nothing was to much trouble.overall a superb weekend.we will be back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel clean and comfortable. Friendly and helpful staff, great entertainment especially James, great host