Exterior
Check availability

Reviews of Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

4 out of 5
Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel
1 Sublime Point Road, Leura, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 387 out of 1004 reviews" "
Rating 8 - Good. 359 out of 1004 reviews" "
Rating 6 - Okay. 168 out of 1004 reviews" "
Rating 4 - Poor. 59 out of 1004 reviews" "
Rating 2 - Terrible. 31 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness
Returned to the resort after more than 7 years and was really disappointed to see no improvements had been made. The in room dining menu is the smallest I have ever seen and the on site dining options are mediocre. If you’re looking for a getaway with tiny kids I can see the appeal but it is definitely in need of some TLC. If you’re looking for a romantic getaway I would recommend somewhere else.
Stayed 2 nights in May 2024

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Golf course close Facilities good Dining options great
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and made my stay outstanding
Stayed 2 nights in May 2024
Response from Fairmont Team on 7 May 2024
Dear MichelleWe very much appreciate your comments regarding your stay at the Fairmont Resort Blue Mountains.It is always a pleasure to receive positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for choosing to stay with us and we look forward to warmly welcoming you back to the resort and Blue Mountains again in the near future.Sincerely

8/10 Good

Peter

Travelled with partner
Liked: Amenities
Check in and out was very easy.
Stayed 1 night in May 2024
Response from Fairmont Team on 7 May 2024
Dear PeterWe very much appreciate you taking the time to complete our guest satisfaction survey regarding your recent stay with us at the Fairmont Resort, Blue Mountains MGallery by Sofitel. We are so pleased to have played a part in making your time here so enjoyable and especially appreciate your comments on our staff service. It is our absolute focus to ensure each one of our guests feels warmly welcomed from the moment of arrival and throughout their stay. Our onsite team here are focused on genuine and sincere service. Thank you for allowing me to share your compliments, our team appreciate knowing their efforts make such a positive impact on our guests experience.We look forward to warmly welcoming you back to the resort again soon.Best Regards

8/10 Good

Jane

Travelled with family
Liked: Staff & service, amenities
Getting old and outdated with average rooms nothing special lovely staff and great options for kids
Stayed 1 night in May 2024
Response from Charlie Young on 5 May 2024
Dear Jane,Thank you for taking the time to share your experience. We are glad that you enjoyed your stay with us, and the staff will be delighted to receive your positive comments. We understand your comments regarding the guest rooms, and there is major room refurbishment plans due to commence shortly. We are sure there will be significant improvements when this is completed.We hope we will have the opportunity to welcome you back to the resort in the future.Kind regards,Charlie YoungGeneral Manager

10/10 Excellent

??

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 2 nights in Apr 2024
Response from Charlie Young on 23 Apr 2024
We appreciate you leaving a positive review of your recent stay, and we hope to welcome you back to the resort in the future.Kind regards,Charlie YoungGeneral Manager

8/10 Good

Janna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of fun things to do! Appreciated that with kids.
Stayed 1 night in Apr 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Janna,Thanks so much for the great review, hope to see you again soon!Kind Regards,Fairmont Resort Blue Mountains

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Tony,Thanks so much for the brilliant review, hope to see you again soon!Kind Regards,Fairmont Resort Blue Mountains

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Kids activities are awesome!
Stayed 3 nights in Mar 2024
Response from Guest Relations Team on 31 Mar 2024
Dear Ian, Thank you for taking the time to review Fairmont Resort Blue Mountains. It is a pleasure to have hosted your stay with us and to see that you found the kids activities we had to offer awesome. We cannot wait to welcome you back soon. Kind regards, Guest Relations Team

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a 10/10, it was great for families with the skating and fun events for kids. 💜
Stayed 2 nights in Mar 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Angela,Thank so much for the amazing review, so glad you enjoyed your time with us, and we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

10/10 Excellent

Hanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Hanh,Thank so much for the amazing review, and we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Golf course green and fairway are not well maintained.
Stayed 1 night in Mar 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Jason,Thank so much for the great review, we will also pass on your feedback to the team at Leura Golf Club, as they are a separate entity to the resort, we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

4/10 Poor

Susan

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The view was nice and we have stayed at Fairmont hotels, but this one didn’t measure up. The staff seemed very uninformed and there was poor facilities for coffee or just snacks or a light meal. We felt we were held hostage to your $35 per person buffet. It forced us to leave the hotel for any meal options as we were exhausted from Travel, and there was nothing offered at the hotel that was reasonable. A taxi ride to town and back cost $50. A disappointing stay especially for the price.
Stayed 2 nights in Mar 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Susan,Thank you for taking the time to send through feedback on your recent stay. I am sorry that we did not meet your expectations in terms of dining onsite. I will be following up on this with the team to ensure we maintain consistent standards for our guests.Thanks again for the feedback, hope to welcome you back again soon.Kind Regards,Fairmont Resort Blue Mountains

8/10 Good

Lorraine

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Lorraine,Thank so much for the great review, we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

8/10 Good

Jaye, Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
The Dinning in the italian restaurant limited menu slow service, the rental golf clubs the worst we ever used
Stayed 4 nights in Feb 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Jaye,Thank you for taking the time to send through feedback on your recent stay. I am sorry that we did not meet your expectations in terms of the restaurant onsite. I will be following up on this with the team to ensure we maintain consistent standards for our guests. I will also pass your feedback onto the Leura Golf Club so they can also review.Thanks again for the feedback, hope to welcome you back again soon.Kind Regards,Fairmont Resort Blue Mountains

8/10 Good

Tugce

Travelled with family and small children
Liked: Staff & service
Lovely staff super friendly and attentive. Property is outdated however has the perfect amenities for families. We enjoyed our stay and will come back again
Stayed 1 night in Mar 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Tugce,Thank so much for the great review, we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

6/10 Okay

Homa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
All the facilities & amenities were old & worn out the whole resort needs a refurbishing the doona & pillows were dirty & smelly. Staff were nice.
Stayed 2 nights in Feb 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Homa,Thank you for taking the time to tell us about your experience at the resort I am so sorry that your experience did not meet your expectations; please allow me to express our humble apologies.I would like to thank you as well for your constructive feedback on possible improvements to the resort in terms of further investment. We do have a detailed plan on this that we are currently executing, and I will keep your feedback on file to ensure our efforts remain guest focused at the resort.With our ongoing improvement and refurbishment plan in mind, I hope we do have the opportunity to welcome you at a future date so we can give you a smoother and more enjoyable experience.Kind Regards,Fairmont Resort Blue Mountains

2/10 Terrible

Sherwin

Stayed 1 night in Feb 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Sherwin,We apologise that you seem to not have enjoyed your stay with us. If you have any specifics you can share so we can recover this for you, please do reach out directly.Kind Regards,Fairmont Resort Blue Mountains

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Prefect getaway
Stayed 1 night in Feb 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Sarah,Thank so much for the great review, we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

8/10 Good

Dong

Stayed 1 night in Feb 2024
Response from Fairmont Resort Blue Mountains on 17 Apr 2024
Dear Dong,Thank so much for the amazing review, we hope to welcome you back soon.Kind Regards,Fairmont Resort Blue Mountains

8/10 Good

Fifi

Stayed 1 night in Feb 2024

10/10 Excellent

RUSTY

Stayed 2 nights in Feb 2024

6/10 Okay

Emma

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Clean but needing a refurb
We found the hotel to be out dated. Food options were not all available for room service. The rooms with showers over baths is old fashioned and dangerous. The amenities need a refurb and I think a cob web duster would be useful.
Stayed 2 nights in Jan 2024

10/10 Excellent

Bao

Travelled with family and small children
A
Stayed 2 nights in Jan 2024

6/10 Okay

Catherine

Travelled with family
Disliked: Cleanliness
Fine. But not as good as it should be
Floors hadn't been cleaned, big cracks in bathroom sink. Kids are given a toy at check in but they didn't give them to ours. Lots of facilities but they aren't well looked after. Kids enjoyed the arcade and soft play but there were often littered with rubbish as there was never a member of staff in sight to oversee. Paid for buffet breakfast on one morning. Food was decent, and quite a lot of choices. However we were told barista made coffee was extra even though both coffee machines were broken. I asked for some instant coffee sachets like in the rooms, and eventually they fixed one machine. Pre-booked afternoon tea, which was large but they only laid the table for 2 rather than the pre-booked 3 people, and it took 15 minutes for them to bring us any water - another 10 minutes after that before the food arrived. There were only 2 other people in the restaurant so they weren't busy. All feels a bit old, run down, and understaffed. Diana and the concierge were great, but takes more than 2 people to run such a large resort.
Stayed 2 nights in Jan 2024

10/10 Excellent

jason James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always good
Stayed 1 night in Dec 2023

6/10 Okay

Luke

Travelled with partner
Liked: Staff & service
It's probably great for young families, as it seems to have turned into a place that lots of young families go with small kids, for the ice rink, free kids movies, etc. Just not quite what we were looking for. The surrounds are beautiful, and the room itself was clean enough. But the main areas of the property - lobby, lifts, etc - have all seen much better days, and are in serious need of a refresh and better cleaning, organising and upkeep.
Stayed 2 nights in Jan 2024

8/10 Good

Aimi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Such a perfect family destination. Friendly and helpful staff, great activities for kids and adults.
Stayed 1 night in Jan 2024

8/10 Good

JOHN

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Good Service Bathroom Small and Reception Area a bit outdated
Stayed 1 night in Jan 2024

2/10 Terrible

Yuan Cheng

Stayed 2 nights in Jan 2024

6/10 Okay

Lucas

Travelled with family and small children
Disliked: Cleanliness
General cleaness needs to be greatly improved especially outside guest rooms. Morning staffs in Jamison resturant needs to be more curteous especially in question patrons in the restaurant.
Stayed 2 nights in Jan 2024

10/10 Excellent

Monalisa, CASULA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very pmeasant great activities for kids.
Stayed 3 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Saso

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Blake

Disliked: Staff & service
Stayed 3 nights in Jan 2024

6/10 Okay

Amy

Liked: Staff & service
Disliked: Property conditions & facilities
Fairmont Hotels in the USA are wonderful; this property didn't live up to expectations, but it was priced well. The lobby was lovely, my room had a great view (yet decor was underwhelming)& the room service staff was lovely and personable. The kids play area, arcade, outdoor pool area were incredibly outdated -- I would guess this place was awesome back in the early 90's. It's nice that there is a Spa and Golf Course - but this place could be so amazing if they did an renovation.
Stayed 2 nights in Dec 2023

8/10 Good

Diana

Stayed 2 nights in Dec 2023

6/10 Okay

Kris

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Long wait at checkin
Stayed 1 night in Dec 2023

2/10 Terrible

Carin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Ridiculous expensive and overpriced. The dinner at Embers Grill restaurant was a joke. Extremely expensive and super small portions.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
Lots of school activities and entertainment for children. Absolutely child friendly. Beautiful place.
Stayed 2 nights in Dec 2023

10/10 Excellent

Royes

Stayed 2 nights in Dec 2023

8/10 Good

Jenny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This would be a great family destination with lots of things for kids. We found it a bit noisy with dogs barking and kids yelling. Had expected a higher level of decor in the rooms which are tired but clean. Staff could do with more training for dining service, check in etc. Found the menus a bit limited.
Stayed 3 nights in Dec 2023

8/10 Good

farhad

Stayed 3 nights in Dec 2023

8/10 Good

Anita, Warner Lakes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

andrew

Stayed 3 nights in Nov 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, yum food, nice rooms not too small, buffet breakfast was tasty
Stayed 1 night in Nov 2023

10/10 Excellent

Marlina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Doors could close quietly. Views from restaurants really good
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was out dates and quite dirty, carpet had several stains and it seems the room need a good dusting. Customer services at Reception was good, very accomodating. The hotel had several restaurants one site all of which where disappointing, portions where tiny and expensive for not very good food. Would not go back.
Stayed 2 nights in Nov 2023