Studio, 2 Double Beds | In-room safe, desk, iron/ironing board, free WiFi
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Reviews of SpringHill Suites by Marriott Birmingham Colonnade

3 out of 5
SpringHill Suites by Marriott Birmingham Colonnade
3950 Colonnade Pkwy, Birmingham, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 521 out of 1001 reviews" "
Rating 8 - Good. 292 out of 1001 reviews" "
Rating 6 - Okay. 108 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andre

Stayed 1 night in Apr 2024

10/10 Excellent

Ayoka

Liked: Cleanliness, staff & service, property conditions & facilities
The room was incredibly clean and spacious. The hot breakfast was great. Highly recommend!
Stayed 1 night in Feb 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Billie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were so kind, and helpful. The place was beautiful. I would love to stay there again.
Stayed 2 nights in Jan 2024

8/10 Good

William

Stayed 1 night in Dec 2023

10/10 Excellent

Cazra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was roomy and clean!
Stayed 1 night in Nov 2023

8/10 Good

MARTIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel and the area
Stayed 2 nights in Oct 2023

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay close to where I need to go with a lot of option of food around
Stayed 2 nights in Aug 2023

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

William, Columbus

Stayed 1 night in Jul 2023

8/10 Good

Victoria

Liked: Staff & service
Stayed 2 nights in Jun 2023

8/10 Good

Henry

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

Marissa

Travelled with family, Business traveller
Liked: Cleanliness
There was no breakfast available Sunday morning
Stayed 2 nights in Jun 2023

6/10 Okay

David, Cornelius

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The road noise from the freeway was so loud it was difficult to sleep. Also. It was impossible to get the A/C to hold a constant temp.
Stayed 2 nights in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Brandon

Stayed 2 nights in Apr 2023

10/10 Excellent

William

Stayed 2 nights in Apr 2023

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Elizabeth

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly staff
Stayed 2 nights in Apr 2023

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room, ant infested.
Stayed 2 nights in Mar 2023

10/10 Excellent

Deborah

Stayed 1 night in Mar 2023

2/10 Terrible

Mary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was full of bugs. Three different types on the walls, ceiling, and floor.
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Disappointed
The staff was gathered around the checkin/out area each time I needed to visit the desk. The person working the area didn’t notice I was there until one of the service staff told him. The service workers would disperse when I came to the counter. The room was open when I first went to it and not locked. The refrigerator and microwave were very dirty. Everything else on the room was clean. The bed was comfortable.
Stayed 2 nights in Feb 2023

6/10 Okay

Darlene

Liked: Staff & service, room comfort
Surprised by Renovations underway
The hotel was being renovated so the lobby area was a construction area. We had to walk thru it to get to the make shift desk clerk who was very nice. It was in was in the breakfast area. We arrived in our room & attempted to turn the light on by the door & no lights came on. I tried to turn on light at coffee bar. Did not work. The room was nice & newly renovated. There was a used wash cloth draped over the shower bar that I saw when I took a shower. Was very upsetting to me. We would not have stayed here if we had known part of hotel was under construction.
Stayed 1 night in Dec 2022

10/10 Excellent

Charles

Stayed 2 nights in Nov 2022

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2022

10/10 Excellent

William

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Nov 2022

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, professional service.
Stayed 1 night in May 2022

10/10 Excellent

Miller, DULUTH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and accessible
Stayed 2 nights in Mar 2022
Response from Owner on 17 May 2022
Thank you very much for your positive feedback! We hope to serve you again in the future.

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff was very friendly & outside facility was maintained very well. Our room was not clean! Trash on the floor, mirrors not clean, potty paper was on the commode. Housekeeping started knocking on doors of guest that were checking out. Came by twice in 20 minutes. Check-out is not until 11! I expect a hotel room to be clean!
Stayed 1 night in Apr 2022
Response from Owner on 5 Apr 2022
Thank you for taking the time to review us, Jennifer. Cleanliness at our hotel is a top priority, and we apologize that your guest room fell short of your expectations. Rest assured that your comments have been discussed with the housekeeping team to improve our future performance. We hope you choose to stay with us whenever your travels bring you back to Birmingham.

8/10 Good

Tanya

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything was great until I got ready to take a shower. I noticed used towels hanging on the hook on the back of the bathroom door. The staff came immediately to remove the towels but it made we question the cleanliness of the room. Overall our stay was nice and the hotel was in close proximity to where we needed to be.
Stayed 2 nights in Mar 2022
Response from Owner on 4 Apr 2022
Thank you for sharing feedback on your guestroom during your recent stay, Tanya. We will review your feedback with our team to ensure we fix problems like this going forward. We hope to have the opportunity to welcome you back once again.

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2022

10/10 Excellent

Faith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Owner on 7 Mar 2022
Thank you very much for your positive feedback! We hope to serve you again in the future.

4/10 Poor

Tucker

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very dated and needs renovations. the bathtub was covered in rust stains, the sofa was covered in bleach stains, there was mildew all over the bathroom. It just felt very neglected.
Stayed 1 night in Mar 2022
Response from Owner on 7 Mar 2022
Thank you for taking the time to share your feedback about your recent stay, Tucker. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience to all guests. Thank you for your feedback.

10/10 Excellent

Brett

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Overall a clean safe place to stay. Room was more than big enough.
Stayed 1 night in Feb 2022
Response from Owner on 28 Feb 2022
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The room was very clean and comfortable. I did have an issue with non of the tv apps working. The front desk said because of they were bought out and changing some stuff. Also the breakfast had packaged biscuits and, packaged waffles and packaged quiche. Ive been to at least 8 hotels over the past few months and they all had where you could make your own waffles and a hot breakfast. I still really enjoyed my stay though and will be back. I'll just have breakfast elsewhere.
Stayed 1 night in Feb 2022

10/10 Excellent

David and Susan

Stayed 1 night in Feb 2022

10/10 Excellent

Myron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service
Stayed 1 night in Feb 2022
Response from Owner on 7 Feb 2022
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2022
Response from Owner on 7 Feb 2022
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Room needs updated
Stayed 1 night in Feb 2022
Response from Owner on 7 Feb 2022
Thank you for taking the time to share your feedback about your recent stay, Michael. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience to all guests. Thank you for your feedback.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

4/10 Poor

PAMELA

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Mim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, staff was friendly, parking was free and convenient.
Stayed 1 night in Jan 2022
Response from Owner on 13 Jan 2022
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

2/10 Terrible

Cache

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean
The room had a very odd smell The bed sheets was not clean at all The bathroom had roaches in the tub and water in front of the toilet The shower curtain has red stains on it It felt so unclear i left and slept in my car for a few hrs and den got back on the road
Stayed 1 night in Dec 2021

4/10 Poor

Michelle

Stayed 2 nights in Dec 2021

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Dec 2021
Response from Owner on 10 Dec 2021
Thank you very much for your positive feedback! We hope to serve you again in the future.