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Reviews of Ramada by Wyndham Birmingham Airport

3 out of 5
Ramada by Wyndham Birmingham Airport
5216 Messer Airport Hwy, Birmingham, AL

Reviews

5.2
Rating 10 - Excellent. 167 out of 1003 reviews" "
Rating 8 - Good. 115 out of 1003 reviews" "
Rating 6 - Okay. 171 out of 1003 reviews" "
Rating 4 - Poor. 224 out of 1003 reviews" "
Rating 2 - Terrible. 326 out of 1003 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Maurice

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just dirty and didn’t feel safe, had a two night stay and left after one night.
Stayed 2 nights in May 2024

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was bad
Stayed 2 nights in May 2024

2/10 Terrible

Mary

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This was a very rundown old dingy dirty hotel! Sheets weren't really white as they look to be old and dingy! Hotel does not look like the photos outside need serious power washing! Parking lot had a lot of looks to be abandoned cars with boots on them! I will never stay here again
Stayed 1 night in May 2024

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Patricia

Travelled with family
Liked: Amenities
Paid a deposit and was told it would be refunded, i never got my deposit back
Stayed 1 night in Apr 2024

4/10 Poor

Charles

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No cleaning the room but once in six days. Breakfast was horrible and the lady spoke no English. Faucet in the bathroom and tub would not shut off. Went to cancel a room and was told only the manager can do it. But the restaurant in the evening was great.
Stayed 6 nights in Apr 2024

10/10 Excellent

Isra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service and Great Staff. Knew exactly what I needed. Simone at the front lobby was amazing! Great patience and kindness!
Stayed 1 night in Apr 2024

2/10 Terrible

FRANCY A

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
To start with. This may be advertised as a Ramada by Wyndham, but those days are long gone. Looks like this property was purchased by an independent operator who has very little idea of how to run an american hotel. 1. The elevators are very dangerous. The safety certificates have not been renewed since May of 2023. I was stuck temporarily on the 1st floor with closed doors. Then the elevator took me back to the 3rd floor, but the sign inside was showing that I was on the 2nd floor. After a few frightening moments, It finally dropped me off again on 1. Checkin, checkin was a disaster. The front desk staff looked like temp hires. No uniforms, one was wearing a t shirt, and only had feeble excuses about housekeeping as to why I could not get into my room, for which I had a confirmation through expedia. They did not even know how to look up a reservation. Rooms were supposed to be ready at 3, it was 5:30 before we went to ours. They also insisted on a 50 dollar deposit, which I have never been asked before. Not even in a motel. The pool was closed because obviously, no maintenance. There was one towel in the room, we were 4 people. Take a shower, no hot water. Breakfast. A person who spoke no english, greeted us by asking for a ticket. When I reserved, the hotel said free breakfast. The breakfast room had a jug of milk and some toast. The "ticket" was some kind of paper, from a bingo night. from which they gave us one egg and a sausage link.
Stayed 1 night in Apr 2024

2/10 Terrible

Margaret

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is completed not worth the money. The A/C barely works, one lamp didn’t work. The sink would drip the entire time. The shower curtain didn’t even fit the length of the tub and made a mess. Bring your own pillows, these were not comfy at all. There is no phone in the room to call the front desk, and no microwaves in the room. They are out in the hallway, so depending where your room is, It could be on the other side of the building. The hallways smelled like marijuana daily, there were even ashes in the elevator. Each morning, expect to be woken up by several African Americans in the parking lot blasting their music and the workers there not doing anything about it. But here is the worse part: you have to actually tell them when you want your room cleaned and towels replaced. They won’t do it daily for as much as you pay. One day we left the sign on the door to service our room and all they did was get the towels out…they didn’t even replace them, nor do beds, nor take out trash. We had to of course go get some towels from downstairs. Day before that, we had to go back to the lobby to get cards re-keyed as they didn’t set them for our duration. That same day, we informed them that our room didn’t even have a door to the restroom and they said, “I don’t know how maintenance missed that”. Stay away from here. It is super ghetto and shady here. If you stay here, you’ll know what I mean. And just like others spoke about breakfast, lame and very limited.
Stayed 3 nights in Apr 2024

8/10 Good

vicki

Travelled with partner
Liked: Staff & service
Young Lady at the front desk was super nice and friendly. Breakfast was different, where you needed a ticket to eat. The room was clean. For the price it was worth the stay.
Stayed 1 night in Apr 2024

4/10 Poor

Joy

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It fit the budget but the towels were dirty, the tv didn’t work and there was a lot of noise. The shower head was installed sideways and sprayed the wall instead of your body. There was not a phone in the room to call room service and the maid couldn’t give us new towels. We had to go to the front desk to get them. All of the towels in our room had stains or were just dirty.
Stayed 1 night in Apr 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service
The property was old and the neighborhood was pretty sketchy
Stayed 3 nights in Apr 2024

4/10 Poor

Jesse

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in with staff very un helpful. Barely spoke and went back to work as we stood there waiting for them to let us know our check-in was complete. Never told us where room was, or elevators. Never told us where to park, never told us where restaurant and bar was or where breakfast would be. Very poor communication between BOTH people working behind the desk. Will not be back!
Stayed 1 night in Apr 2024

2/10 Terrible

andrea, Apo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty Nails hanging out of wall Floor uneven (vertigo) Elevators rattle Included breakfast (no say on what is served, not a buffet) Shower curtain doesn't cover the full length of the bathtub Shower head hits mid chest (I'm 5'1) Square throw pillow style bed pillows 2 body towels, 2 hand towels and 2 wash rags for 2 adults (girls typically need a 2nd towel for hair) Coffee pot in room, however coffee inserts provided doesn't match coffee pot type Toilet is super low to the ground so have strong quads Refrigerator in room did not keep food cold, Tv is small and isn't in optimal location Sitting area includes 1 regular chair and 1 rolling desk chair, the pictures online show a love seat in the king bedroom Parking lot in back of building; only entrance at the front of the building No house keeping during multiple day stays, no new towels, no replacement of tea, sugar, coffee if you're blessed with the coffee pot and inserts matching, toilet paper or soap, Pictures used online are not up to date, Hotel seems to be heavily utilized as efficiency apartments, Microwaves are shared and located in the hall, Large gaps between the room door and the floor
Stayed 3 nights in Apr 2024

4/10 Poor

Orsolya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Vivian

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

samuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay. I will continue to book rooms here when I pass through. Staff is very polite. Rooms are clean and comfortable. Safety is important to me, and that is why I will keep returning on my travels.
Stayed 1 night in Apr 2024
Response from Tom on 11 Apr 2024
Thank you Sam! It was a pleasure having you at our property! We hope to see you soon and wish you the best!

10/10 Excellent

Amelia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. The room was very clean and comfy. The breakfast was good
Stayed 1 night in Apr 2024

10/10 Excellent

Alexis

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Front desk staff was very nice and welcoming. Toilet seat didn’t fit toilet but it wasn’t a deal breaker for me. Bed are comfortable and even the pillows are fluffy. Thank you for a warm welcoming for our weekend stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Gabriel

Liked: Amenities
You have to see for urself.
Stayed 1 night in Apr 2024
Response from Tom on 11 Apr 2024
Thank you Gabriel for your positive and valuable feedback! We truly appreciate your patronage!

10/10 Excellent

DECATUR-RAH

Business traveller
Liked: Cleanliness, staff & service
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Chris

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently close to the airport and the shuttle was on time. On site restaurant had a great steak and other options. Had a great nights sleep and caught an early flight in the morning. Room was clean and very quiet.
Stayed 1 night in Mar 2024

2/10 Terrible

Shalana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, rude staff, breakfast waste of time
Stayed 1 night in Mar 2024

10/10 Excellent

thi dieu anh

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Looks like they just renovated the rooms. Breakfast was free and had eggs sausage and fresh fruit. i ẹnoyed my stay and would stay again. you cant beat the value and proximity to the airport.
Stayed 1 night in Mar 2024

10/10 Excellent

taylor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were super comfortable and very friendly staff. Clean and quiet. Bar had really good food at a very affordable price. Would stay here again!
Stayed 1 night in Mar 2024

4/10 Poor

Casey

Stayed 1 night in Mar 2024

4/10 Poor

BRITTANY

Stayed 1 night in Mar 2024

2/10 Terrible

Larry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After checking in I was sitting down looking at my computer screen when someone unknown to me entered my room. I said “excuse me?!” and I followed him into the hallway and he explained the reception staff told him to go to my room and he used a card key to enter. The staff of this hotel gave my room key to someone else (which also disabled my own room key). The front desk also received a complaint from myself and I told them about the fire exit door on the corner was propped open (allowing anyone to enter the property).
Stayed 1 night in Mar 2024
Response from Tom on 24 Mar 2024
Dearest Larry,I hope this message finds you well. I am writing to extend my heartfelt apologies for the less than satisfactory experience you encountered during your recent stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and it deeply troubles us to learn that we fell short of meeting your expectations.We understand the importance of a pleasant and seamless stay, and we are truly sorry for any inconvenience or discomfort you experienced during your time with us. Please know that your feedback is invaluable to us as it helps us identify areas in need of improvement and allows us to take corrective actions to prevent similar issues from occurring in the future.Rest assured, we have taken your concerns seriously and have already begun implementing measures to address the issues you encountered. Your feedback serves as a catalyst for change, and we are committed to ensuring that each guest receives the exceptional service and experience they deserve.As a gesture of our sincere apology, we would like to offer you a 5% discount during your next stay with us. We truly value your patronage and hope to have the opportunity to regain your trust and exceed your expectations in the future.Once again, please accept our sincerest apologies for any inconvenience you experienced. If there is anything further we can do to make amends or assist you in any way, please do not hesitate to contact us directly.Thank you for bringing these matters to our attention, and we look forward to the opportunity to welcome you back and provide you with the exceptional hospitality experience that you rightfully deserve.Warm regards,

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice.
Stayed 1 night in Mar 2024
Response from Tom on 24 Mar 2024
Dear Debbie,I hope this message finds you well. On behalf of the entire team here at Ramada, I wanted to take a moment to express our sincerest gratitude for choosing to stay with us during your recent visit.It was truly our pleasure to have you as our guest, and we are delighted to hear that you had a wonderful experience with us. Your presence contributed to making our hotel a vibrant and welcoming place, and we are grateful for the opportunity to serve you.We strive to provide each guest with a memorable and enjoyable stay, and your positive feedback serves as a testament to our commitment to excellence. It is incredibly rewarding to know that we were able to meet and exceed your expectations, and we are grateful for your kind words and appreciation.Thank you for entrusting us with your accommodation needs. We genuinely value your patronage and look forward to welcoming you back to [Hotel Name] in the near future. Should you require any assistance or have any special requests during your next visit, please do not hesitate to reach out to us.Once again, thank you for choosing [Hotel Name]. We truly appreciate your support and the opportunity to be of service to you. Wishing you safe travels and memorable experiences wherever your journey may take you.Warmest regards,

8/10 Good

Lesner Martinez, HIALEAH

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I don't like the bed. It had bad condition
Stayed 1 night in Mar 2024
Response from Tom on 24 Mar 2024
Dear Lesnar,Thank you for choosing to stay with us at! We are grateful for the opportunity to have hosted you during your visit. We hope you enjoyed your time here and that our hospitality met your expectations. Your presence was truly appreciated, and we look forward to welcoming you back in the future.Warm regards,

2/10 Terrible

Edward Michael

Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Tom on 24 Mar 2024
Dear Edward,We apologize profusely for the inconveniences and discomfort you experienced during your stay! Your feedback is invaluable to us, and we are taking immediate steps to rectify the issues you encountered. It is our earnest desire to regain your trust and provide you with the exceptional hospitality experience you deserve. Please accept our deepest apologies, and we hope for the chance to make it up to you on your next visit.

10/10 Excellent

Tam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport with a free shuttle to the airport. Free breakfast was sauage eggs and grits very good. Room was clean staff was very nice. Would stay here again.
Stayed 1 night in Feb 2024
Response from Tom on 24 Mar 2024
Dear Tam,A big thank you from all of us at Ramada for choosing to stay with us during your recent trip. Your satisfaction is our top priority, and we are thrilled to hear that you had a pleasant experience with us. We appreciate your trust in our services and hope to have the pleasure of hosting you again soon. God Bless you and your family!Sincerely,

2/10 Terrible

Friday

Stayed 1 night in Feb 2024
Response from Tom on 24 Mar 2024
Dear Friday,We are truly sorry for the shortcomings in our service that marred your stay. Your satisfaction is of utmost importance to us, and we are committed to addressing the issues you highlighted to ensure a better experience for our guests in the future. Please accept our sincerest apologies, and we hope you will consider giving us another opportunity to exceed your expectations.Best regards,

6/10 Okay

Sarah

Stayed 1 night in Feb 2024
Response from Tom on 24 Mar 2024
Thank you immensely for choosing to stay with us! Your presence enriched our establishment, and it was a true pleasure to have had the opportunity to serve you. We deeply appreciate your patronage and trust, and we are thrilled to hear that you had a wonderful experience during your time with us. Your satisfaction is our utmost priority, and we eagerly anticipate the opportunity to welcome you back for another exceptional stay. Safe travels and warm regards from all of us all!

4/10 Poor

Kevin

Disliked: Staff & service, amenities, property conditions & facilities
Website said hot breakfast. They barely had cereal. Nothing else. Not even hot coffee.!
Stayed 1 night in Feb 2024
Response from Tom on 24 Mar 2024
Dear Kevin,Please accept our deepest apologies for the disappointments you experienced during your recent stay. Your feedback has been taken seriously, and we are implementing corrective measures to prevent similar issues from occurring in the future. We value your patronage and hope to have the chance to restore your confidence in our hotel on your next visit.Warmest regards,

6/10 Okay

Samira

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The lady at the front desk was very polite, i had told her i had a 5 pm flight and if i can do a late check out and she had said Yes. The next day i wanted to confirm what could be the time I could check out and we agreed for 1pm. At 11am the room service lady comes and goes you need to leave and i told her i have asked permission at the front desk for 1pm she goes no no you leave at 11am. I told her again please ask the lady at the front desk. She says what time you ask ? I said 10.30am. She calls front desk and tells her this lasy saying you told her she can stay till 1pm. The front desk lady says Yes. The room service lady goes no 1 pm only 12pm. She gives me the phone and tells the front desk lady to tell me to leave by 12. All in all i have having a quiet time and was really upset by this. It seemed i was staying for free or i had not asked permission. Not everyone is the same. They get paid because of customers.
Stayed 1 night in Jan 2024
Response from Tom on 24 Mar 2024
Dear Samira,I hope this message finds you well. I am writing to extend my heartfelt apologies for the less than satisfactory experience you encountered during your recent stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and it deeply troubles us to learn that we fell short of meeting your expectations.We understand the importance of a pleasant and seamless stay, and we are truly sorry for any inconvenience or discomfort you experienced during your time with us. Please know that your feedback is invaluable to us as it helps us identify areas in need of improvement and allows us to take corrective actions to prevent similar issues from occurring in the future.Rest assured, we have taken your concerns seriously and have already begun implementing measures to address the issues you encountered. Your feedback serves as a catalyst for change, and we are committed to ensuring that each guest receives the exceptional service and experience they deserve.As a gesture of our sincere apology, we would like to offer you 75% discount during your next stay with us. We truly value your patronage and hope to have the opportunity to regain your trust and exceed your expectations in the future.Once again, please accept our sincerest apologies for any inconvenience you experienced. If there is anything further we can do to make amends or assist you in any way, please do not hesitate to contact us directly.Thank you for bringing these matters to our attention, and we look forward to the opportunity to welcome you back and provide you with the exceptional hospitality experience that you rightfully deserve.Warm regards,

2/10 Terrible

David J

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and they were not this issue. Outdated inside and the room was not somewhere I'd stay again. I didnt have unreal expectations and i knew what i paid for. Air was working when i went to sleep but was blowing hot air that made it impossible to sleep. Smelled moldy
Stayed 1 night in Jan 2024
Response from Tom on 24 Mar 2024
Dear David,We are sincerely sorry for the subpar experience you had during your stay. Your feedback is invaluable in helping us improve, and we are committed to addressing the issues you encountered head-on. We hope you will grant us another opportunity to provide you with the exceptional service and hospitality you deserve. Please accept our heartfelt apologies, and we look forward to the chance to make it right.Best wishes,

6/10 Okay

Tamekia

Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Travelled with family
Liked: Amenities
Pleasant surprise staff was helpful and breakfast was awesome
Stayed 1 night in Jan 2024

6/10 Okay

Armand, Orlando

Stayed 1 night in Jan 2024

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was nothing like the pictures !
Stayed 1 night in Jan 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Hotel is a little dated but kept up nicely. Room was clean and comfortable, staff was very friendly. Parking was ok but lot is used for airport parking so spots are mostly full. Breakfast was grits, eggs, sausage, better than average hotel in the price range
Stayed 1 night in Jan 2024

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Mary Ann

Disliked: Amenities, property conditions & facilities
The building is old and it need maintenance. The room looked clean but had musty smell. It was ok to stay for only one day.
Stayed 2 nights in Dec 2023

2/10 Terrible

Michael

Business traveller
Ramada should be ashamed
Although I wasn’t expecting 5 star hotel, I figured Ramada should be fairly adequate. The first room I was in had no heat so I had to change rooms. The second room had no chair for the computer desk so I had to poach the one from my first room. The ceiling looked like it was going to cave in, walls had cracks and as an added bonus, there was an unwanted guest in my room. A cockroach. The food at the grill in the hotel was very cheap for a hotel restaurant but you get what you pay for. The only thing good about breakfast was the grits. Overall, I wasn’t impressed to say the least.
Stayed 1 night in Dec 2023

6/10 Okay

FranK

Disliked: Staff & service, amenities
The hotel was nice. Breakfast was basically non existent. Parking for hotel guest was really terrible. All the parking near the entance was reserve for airport parking company. Stayed for four days and never seen a worker clean or change the linen in any rooms.
Stayed 4 nights in Dec 2023

4/10 Poor

Eric

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It is what it is around the hotel near the Birmingham Airport, not much could be done by the hotel to improve safety off the property. But, the parking lot was trashy, and the groundskeeping was abysmal.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
The outlets in the bathroom did not work. There was always a very strong scent in the hallways. The breakfast was done in only and my daughter had had surgery so she did not want to go sit down to eat. The iron was broken and the tub floor was not attached and felt like you were walking on a bubble. The noise was terrible and it was all night to the point that it vibrated our walls
Stayed 2 nights in Dec 2023